10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
117,488 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Hyundai Sonata:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #9

Jan 182010

Sonata

  • 91,590 miles
On Monday evening 01/18/2010 my wife and I left our home with our 2002 Hyundai Sonata we drove no more then 3 tenths of a mile when the steering wheel starting pulling very hard to the right we then turned around and drove back toward home but only made it about 2 tenths of a mile before the front right wheel collapsed bringing us to a dead stop in the middle of the road. Thankfully we were only going about 20-25 mph the police were called for traffic and the car was towed to R.J shore automotive branford ct 06405 the next morning the owner of R.J.auto informed me that my front engine sub-frame had failed due to corrosion, and showed me a print-out of a recall from Hyundai dated April 14, 2009 then stated he called the Hyundai dealer in branford ct 06405 but the dealer refused to pick up the car so I had to pay $81.41 to have the car towed to branford Hyundai. The staff at the Hyundai had no answers and continued to state you will have to call the corporate office, so I did. The employee chris stated that there were 200.000 vehicles involved in this recall campaign #089 or #09V124000 and we have not mailed out all of the notices (shame on them because it's been almost a year and if we were on the highway we could have died) the employee then called the branford Hyundai and was told that the car would take 1 or 2 weeks to fix and no loaner or rental vehicle will be provided I said that is unacceptable and demanded a loaner still the answer was no but somehow they managed to fix my car on 01/20/2010 when I picked my vehicle up at 420pm on 01/20/2010 my wife and I were not allowed to view what was repaired and was told that they bent over backwards to fix this car quickly because of my call to Hyundai corporate I stated (bent over backwards, someone could have died, from this accident) the manager bob guevera, and a chris vailette then called the police and told us to never come back again, to have the corporate office fix my car next time.

- Branford, CT, USA

problem #8

Dec 282009

Sonata 6-cyl

  • Automatic transmission
  • 73,000 miles
The contact owns a 2002 Hyundai Sonata. The vehicle was taken to an independent mechanic for routine maintenance. The technician detected that the sub-frame exhibited excessive rust corrosion. The contact experienced the identical failures as recall NHTSA campaign id number 09V124000, suspension; however, the VIN was excluded from the recall. The vehicle has not been repaired at this time. There was concern of the safety risk involved. The failure mileage was 73,000 and the current mileage was 74,031. Updated 02/03/10 updated 02/11/10.

- North Port , FL, USA

problem #7

Aug 202009

Sonata 6-cyl

  • 130,000 miles
The contact owns a 2002 Hyundai Sonata. The contact stated that the vehicle was taken to an authorized dealer for a recall remedy repair under NHTSA campaign id number 09V124000 (suspension). The subframe had excessive damages and corrosion. During the recall service repair the technician detected the front lower control arms exhibited severe rust corrosion. The vehicle has not been repaired at this time for the defect. The failure mileage was 130,000. The current mileage was 133,000. Updated 03/14/10 updated 05/06/10.

- Pittsfield, MA, USA

problem #6

Sep 222009

Sonata

  • 141,000 miles
The contact owns a 2002 Hyundai Sonata. There was a hole in her undercarriage due to corrosion. She took the vehicle to be inspected because her tires were not properly aligned. She called the manufacturer and was advised to take her vehicle to a dealership. She went to the dealership and was advised that her vehicle identification number was excluded from recall # 09V124000 (suspension). No repairs were made. The current and failure mileages were approximately 141,000. Updated 01/06/10 updated 01/07/10.

- Newport News, VA, USA

problem #5

May 282009

Sonata

  • 35,000 miles
All four original equipment struts factory installed on a 2002 Hyundai Sonata 4 cylinder, have failed. Vehicle has 51,000 miles and the struts have not been doing their job for 15000 miles. When looked into, at the dealership (vehicle has extended warranty) the dealerships position is they will not replace the struts unless they are leaking. And if 1 was leaking they would only replace that one strut.... have the same issue with a 2004 Hyundai Santa Fe 2.7 AWD vehicle also. That vehicle has 79,000 miles and have the same drivibilty condition. And was told the same exact thing about the dealership/ manufacturer's position.

- Oceanside, NY, USA

problem #4

Oct 262009

Sonata 6-cyl

  • 117,049 miles
The contact owns a 2002 Hyundai Sonata. While making a right turn at 5 mph he noticed a loud popping sound from under the vehicle. After examining the vehicle he noticed that the outer arm assembly had separated from the passenger side tire. 5 days prior, recall campaign id number# 09V124000 was performed on his vehicle. After the repair the steering wheel had became more difficult to steer. The vehicle has not been diagnosed by the dealership. The current and failure mileages were 117049. Updated 3/30/2010 updated 05/05/10.

- Pickerington, OH, USA

problem #3

Jan 282009

Sonata

  • 152,000 miles
My wife owns a 2002 Hyundai Sonata, and last week she noticed that the car was pulling hard to the right. She drives 60 miles round trip to her job 5 days a week. Once she told me about it, I took it in for service thinking it was in need of a wheel alignment. My technicians called me back to the service area and showed me where the sub frame had rusted completely through on the right front side. Also the right front wheel as tilted to the side slightly. I told them to begin repairs immediately, as my wife's safety is my top priority. I called Hyundai on 2/3/09 and informed them of the problem. I was given a case number, and told that they would contact me in 3 to 4 business days. I expect full reimbursement, as I now understand that this a common problem on this particular vehicle.

- Joliet,, IL, USA

problem #2

Dec 012007

Sonata 4-cyl

  • Automatic transmission
  • 100,000 miles
The contact owns a 2002 Hyundai Sonata. The contact took the vehicle to the repair shop because the steering became difficult to control while driving 20 mph. The mechanic stated that the failure was in the passenger side front subframes. There was a large hole that rusted all the way through the frames, which prevented the vehicle from being driven. After researching the issue, the contact found numerous complaints for the same defect and believes it should be recalled. The VIN was unknown. The failure mileage was 100,000 and current mileage was 106,000. Updated 01/07/09. The sway bar ends links and bushings were worn. Uupdated 01/09/09.

- Acton, MA, USA

problem #1

Apr 012002

Sonata

  • Automatic transmission
  • miles
Vehicle has problems with front vibration. The vehicle veered left and the consumer lost control of steering. The cause was found to be broken U-bolt. The vehicle began to vibrate from front end while the consumer was driving and the cause was determined to be front left axle failure, which was replaced. Brakes constantly squeak and pulsate, but the dealer could not duplicate the problem.

- Worcester, MA, USA