I received Hyundai's Recall notice for Recall Campaign 198 regarding premature connecting rod bearings. I scheduled a service appointment at First Hyundai at 270 E Washington St, North Attleborough, MA 02760. (508) 699-4700 for April 29th, 2021. My car's engine started making noises on April 24th, 2021. I stopped the vehicle and had it towed to First Hyundai (listed above). The dealership took more than 7 days to inspect the vehicle and diagnosed it as connecting rod failure requiring a new engine. I contacted Hyundai customer service to arrange for "alternate transportation". Hyundai assigned me a case manager on 5/18/2021, but despite multiple phone calls and messages, I was not able to actually speak to my case manager until 5/25/2021. Hyundai refused to authorize alternate transportation prior to this, and when I spoke to my case manager she would only authorize reimbursements up to $30 per day for a Hyundai rental vehicle and $20 per day for a non-Hyundai vehicle. I have been unable to secure alternate transportation from Hyundai, as there are no rental vehicles available at the prices Hyundai is willing to reimburse me for. It has now been more than 60 days, and my dealer has notified me that there will be further delays, even though they have received all of the necessary parts to repair my vehicle. I have kept extensive notes of the more than 25 phone calls I have made to both Hyundai and the First Hyundai dealership regarding this issue. At this point, I need assistance forcing Hyundai to honor the recall agreement they made.

- Manville, RI, USA

The 2016 MY Sonata has been driven all across the state due to business. During a recent trip of a couple hundred miles, upon returning home, the vehicle shuddered and failed the next day. The vehicle was towed to the nearest Hyundai dealer, and was to be diagnosed. It took longer than expected, and upon calling back to determine the issue, they said the "engine was gone." They reached out to Hyundai corporate and were told the same thing. There were no other signs or symptoms, and the vehicle operated normally during the long trip home.

- Ocoee, FL, USA

Yes I was driving on the expressway I saw smoke coming from my vents. I made it to the nearest neighborhood by my home stopped for it to cool down for 10 minutes I start my car back up & it was perfectly fine by time I made it to a stop sign it caught on fire while I was in the car. The fire department told me it was due to an electric/engine problem & nothing was my fault. I don't have insurance to cover it. The next morning I found out on the internet that all Hyundai's and Kia have a re call on cars due to engine fire risk. I was really devastated when I found out that my car has been on re call not once or twice but three times. By law, iam authorize to get a car or a check of how much the car is worth. I talked to Hyundai motor America headquarters Mrs. Gretchen told me that they notify me at the address that the car was registered in & not my current address and also she stated it's my fault. Which I don't understand how when nobody called text or email me personally just to see if I made it to my re call appointment in January. Not only I had another one in March I didn't know about as well then they have another re call I just found out about in June Hyundai better and has to do something now I could of lost my life & I lost everything I had my phone fedex equipment important paperwork etc. Fyi insurance has nothing to do with a re call car. By law I suppose to get something for that

- Hornlake, MS, USA

I went to start my car on May 3, 2021 to go home and my car was sputtering and the check engine light was on. The dealership can't get to my car for 2 weeks. My car burns oil and doesn't make it from oil changes. I have had my spark plugs replaced when it did this the last time.

- Omaha, NE, USA

My engin is burning oil it smokes I had it checked for leaks by a mechanic shop and no leaka are found I waa informed that is a known problem with Hyundai and it will eventually need to be replaced

- Lexington Park, MD, USA

Engine failure at 103,000 miles. I was getting gas and as I driving away, I heard something pop and I immediately lose power and my engine was knocking. I checked to see if there's a recall and I don't see one. I don't know what to do at this point.

- Gary, IN, USA

The contact owns a 2016 Hyundai Sonata. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the spark plugs needing to be replaced. The vehicle had been repaired however, the failure recurred. The contact had the vehicle towed to matthews Hyundai of syracuse (2601 erie blvd E, syracuse, NY 13224) where it was diagnosed with the engine needing to replaced. The manufacturer had been informed of the failure and informed the contact that they could not assist even though the vehicle was under warranty. The failure mileage was approximately 104,000.

- Auburn, NY, USA

The contact owns a 2016 Hyundai Sonata hybrid. The contact received notification of NHTSA campaign number: 20V746000 (engine). The contact was driving at an undisclosed speed, when the vehicle jerked and stalled. The contact detected a burning odor and saw white smoke coming from the exhaust pipe. The battery, oil, check engine and brake warning lights illuminated. Jason pilger Hyundai (613 de la pointe dr, gautier, ms 39553) was contacted and informed that her options were to put a down payment towards a trade in vehicle or drop the vehicle off to get the recall serviced and pay for a loaner vehicle. The vehicle was not repaired. The contact notified the manufacturer and a case was opened. The failure mileage was 103,644.

- Biloxi, MS, USA

Started vehicle and car started shaking and had a loss of power. Turned vehicle off and started it back up and same thing happened. Then turned car off for 5 minutes and started back up and ran but still appears to sputter every once in awhile. Had vehicle towed to dealership and they cannot figure out what is wrong with car. I thought it was a recall / safety issue.

- Forney, TX, USA

Knocking noise, engine light comes on, oil in where spark plug is, leaks oils and runs out way before next oil change. Car in motion, starts to idle weird and then car shuts off.

- Punta Gorda, FL, USA

My car is part of Hyundai recall number 198. They sent the letters out in January stating there is no remedy yet. My engine was affected buy this and had to be towed to the dealership. I've been without my car for six weeks now. I make several calls to the Consumer Affairs number. I have been told twice that a case manager will call me, I still have not been called. No one is offering an estimated date on the remedy. No one is offering a rental car until there is a remedy.

- Liberty Center, IA, USA

RECALL ON VEHICLE. ON MARCH 9, 2021, THE ENGINE STARTED MAKING A CONCERNING NOISE SO WE IMMEDIATELY SET UP AN APPOINTMENT TO GET IT LOOKED AT BY HATCHETT HYUNDAI. THE SOONEST THEY COULD GET IT IN WAS MONDAY, MARCH 15, 2021. HOWEVER, ON THURSDAY, MARCH 11, 2021, THE ENGINE MADE A TERRIFYING NOISE AND STOPPED DRIVING (ON A RESIDENTIAL ROAD) WHICH WE HAVE RECORDED. WE PAID TO HAVE IT TOWED TO HATCHETT HYUNDAI. [XXX] WAS ABLE TO HEAR THE ENGINE AND WHAT IT WAS DOING AND IT WAS IN LINE WITH THE RECALL. ON TUESDAY, MARCH 16, 2021, OUR SPECIALIST [XXX] CONFIRMED THAT IT IS IN LINE WITH THE RECALL AND IS REQUESTING THAT THE ENGINE BE REPLACED. THE ENGINE BLEW WHILE IT WAS BEING LOOKED AT. THE ONLY CONCERN WAS THAT IT HAS A SALVAGE TITLE. I SAID I UNDERSTAND BUT THAT SALVAGE TITLE IS DUE TO COSMETIC DAMAGES AND THERE WAS ABSOLUTELY NOTHING WRONG WITH THE ENGINE AND THERE SHOULDN'T HAVE BEEN AS THIS VEHICLE IS ONLY FIVE YEARS OLD AND I HAVE OWNED IT FOR 4 OUT OF THE 5 YEARS AND MAINTAINED IT THE ENTIRE TIME. [XXX] AND [XXX] (THE MANAGER) AGREED AND THEY SAID THEY DIDN'T SEE WHY IT WOULD GET DENIED AND AGREED THAT IT SHOULD BE REPLACED. THIS WAS ON MARCH 19, 2021 WHEN I SPOKE TO [XXX] AND [XXX] BOTH. [XXX] ALSO SPOKE WITH [XXX] ON MARCH 19, 2021 IN GREATER DETAIL. ON MONDAY, MARCH 22, 2021 AT 8:56 A.M. I RECEIVED A CALL FROM [XXX] APOLOGIZING AND SAYING THAT THEY DENIED THE REQUEST. I SPOKE WITH CUSTOMER SERVICE AND AM WAITING FOR A CALL FROM THE ESCALATIONS TEAM. THIS IS NOT OK. THE ENGINE SHOULD BE REPLACED WHICH THE TECHNICIANS AGREE AND SAID THEMSELVES. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Derby, KS, USA

The car was maintenance on the manufacturer's recommended interval. A catastrophic engine failure happened in February of 2020. Not knowing this wasn't a fluke issue and not having a warranty on the car. I purchased a replacement engine on my own dime costing a total of $6500 in repair. This should have been taken care of sooner by the manufacturer.

- Ocean Park, WA, USA

The engine loses power. I almost got hit merging onto the highway. The oil light keeps coming on right after I get an oil change. The sensor for lane departure does not work. This can cause deaths it needs to be fixed Hyundai of greer will not fix the issue. I almost died. I have stopped payments on the vehicle and I have purchased a new one. I refuse to drive this death trap.

- Woodruff, SC, USA

While driving car loses power, foot is on the gas car will not move. Then jerks. Car is in reverse and it still moves forward

- Washington, DC, USA

I noticed a recall for premature engine damage for some Hyundai models. I have a 2016 Sonata that is experiencing the same warning signs. Abnormal knocking noises from the engine and the oil light will illuminate after adding oil within a few weeks. I've also noticed a burning smell from time to time. The engine light is not on. Before the knocking noise began I would notice hesitation in acceleration every now and then but it wasn't constant. The knocking noise is during driving and even more so when turning. This is my only vehicle and I have taken it in for maintenance when needed but this happened suddenly and I am unable to figure out why. On the recall list is the 2016 Sonata hybrid but with my Sonata being of the same year I am sure it should also be on the recall list since the issues are identical.

- Grand Prairie, TX, USA

Engine suddenly failed while vehicle was in motion. Symptoms perfectly match those detailed in NHTSA campaign number: 20V746. Hyundai had previously informed me to "wait" until they were ready to perform the recall. Now that the incident happened, they are informed me that "I'm on my own".

- Lake Worth, FL, USA

The contact owns a 2016 Hyundai Sonata. The contact received notification of NHTSA campaign number: 20V746000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Vision Hyundai of canandaigua (2440 rochester road, rte 332, canandaigua, NY 14424) was contacted and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Penn Yan, NY, USA

I got the oil changed on my 2016 Sonata. The mechanic that changed my oil told me the engine was low on oil when he changed the oil. A week later I checked the oil to make sure the oil level was good still. I had to add three quarts of oil to the vehicle. The next week my wife complained about a weird smell coming from the car. I checked the oil again and the engine oil was low again. I added three quarts of oil once again. The Sonata is driven in the city with alot of stop and go traffic. Not one time did the check engine light come on to warn us of low oil. Additionally, we never observed any oil spots in the driveway from leaking oil. Now we continue to smell the weird odor and I have to add oil to the car every week. No visual oil leak is seen and the driveway does not show signs of a leak.

- Seminole, FL, USA

When I drive my car I see yellow light in dashboard I check that in Hyundai dealer and they said your car has problems in cvvt or P0011

- Fargo, ND, USA