10.0
really awful- Crashes / Fires:
- 1 / 19
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 26,702 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I Bought a Hyundai Sonata in the spring of 2018 from a previous owner. Before buying the car, I contacted Hyundai and they told me engine issues would be covered. In December 2022 I talked with the customer service national office and told me I was lucky that I had two engine warranties, one up to 120k miles and the other unlimited. I was told to check my oil usage every month to ensure a warranty. The car started using oil this fall 2023. I took the car to the dealership as requested by Hyundai. We have paid almost $1000 for tests. Hyundai of Noblesville says the car is drinking oil 2.8 quarts for less than 1000 miles, a test Hyundai requires. Making you drive a car with less than half its engine oil is self-destroying the engine. Hyundai is not willing to pay for the repairs. Being required to drive a vehicle until the engine ceases to get the engine covered under warranty is a very dangerous practice that risks the lives of ourselves and others. The car has less than 100,000 miles.
- Carmel, IN, USA
My hyaundai is burning through oil every 500-1000 miles it will be completely empty
- Cocoa, FL, USA
On the evening of 11/28/2023 I had my vehicle parked in my garage of my home when my smoke detectors went off. I went to my garage to discover it was full of smoke and it particularly was coming from the front of the engine I had my son call the fire department and poured water on the small fire as it was still smoking when they arrived. there is visible burn marks on the engine hood from the fire
- Washington, DC, USA
I am writing to bring to your attention a critical issue affecting Hyundai car owners that warrants investigation and public awareness. Hyundai cars are currently plagued by oil consumption problems that ultimately lead to engine failure, a concerning issue that remains largely unknown to most customers. When these issues arise, car owners are often left to grapple with uncooperative dealerships that either deny the problem or offer minimal assistance. Even Hyundai corporate and extended warranties fail to provide adequate support, frequently citing owner negligence as a reason for denial. This occurs despite the fact that engine sludge buildup is inevitable, even with consistent car maintenance. Furthermore, car owners are forced to endure long waiting times for their vehicles to be inspected and, if approved for an engine replacement, face additional months of delay. The situation is exacerbated by the lack of loaner vehicles and no assurance of rental reimbursement. This leaves countless individuals burdened with car payments for vehicles either stranded in garages or idle in driveways. My personal experience has been with First Hyundai, and many others have voiced similar grievances. Numerous complaints have been filed with the Better Business Bureau (BBB) and the National Highway Traffic Safety Administration (NHSTA), yet little action has been taken to aid the thousands of people who lack the resources to rectify this issue. It is imperative that attention is drawn to this matter as Hyundai's approach to selling cars with hidden engine issues puts customers at risk and places them in dire financial straits. I implore the Boston Globe to conduct an investigation into these concerns and help shed light on a situation that demands immediate attention
- Brockton, MA, USA
Engine is burning the oil quickly. Hyundai dealer performed oil consumption test and found that engine is burning the oil quickly and I need to add 1-quarter at every 750 miles. Dealer told me if you are 1st owner than Hyundai will replace the engine but i am second owner i won't eligible for engine replacement. Due to this problem, oil get on the spark plug and car is vibrating a lot and I feel it very dangerous. I have check online and many people have this issue. I would appreciate it if you could help me here.
- Plano, TX, USA
Engine is burning is oil at least 1,5 qt on 1000 miles, added 7 quarts of oil in 3500miles, dealership is playing around and says everything is ok, did a oil consumption test and wrote down that is burning 0,5 qt and don-??t want to recognize that the have to change the engine on warranty
- Plainfield , IL, USA
Engine failure. Metal in the engine oil pan. P1326 code. No warranty coverage and no recall. Replacing the parts myself. Vehicle went into limp mode without warning. Oil bypassing one of the pistons. Lower end was loose.
- Stillwater, OK, USA
The contact owned a 2016 Hyundai Sonata. The contact stated that while her son was driving at approximately 45 mph, the check engine warning lights illuminated. The vehicle began to shake, lost power, and failed to accelerate. The driver pulled over and noticed smoke, and the vehicle caught fire. The fire department was on the scene and extinguished the fire. It was unknown if a police report was filed. There were no reported injuries. The air bag did not deploy. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired.The insurance company deemed the vehicle a total loss. The manufacturer was not contacted. The contact mentioned that in 2021, the motor may have been replaced.The failure mileage was approximately 62,000.
- Spotsylvania, VA, USA
Engine seized on the highway
- Lansing, MI, USA
3 months after the engine was replaced under extended manufacturer warranty the vehicle started shifting funny, took it to the dealership and was told the transmission was bad, then another person in service said the transmission wasn't bad and didn't need to be replaced and they couldn't find anything wrong (after waiting for 2+ weeks for the transmission to come in), then the car left us stranded on the side of the road and not running, took it back to the dealership and was told it's a bad catalytic converter and we had to pay $2000+ to replace it. They at this time blamed the engine issues on a bad alternator. Now the car has a check engine light again and is throwing the code permanently for the catalytic converter. No way that a HYBRID car that barely ever actually runs on the engine should need a new calaytic converter around the 100,000 mile point except for an engine malfunction, which was the case and that engine was replaced back in December. Hyundai says it's not related and sorry, you have to pay for everything.
- Arlington, TN, USA
Engine began having issues with stalling out around 70k Miles. Car was taken to the dealer and Tessa on for issue couldn-??t be diagnosed. Car then began again at 83k miles took it to a repair shop and the issue could not be pin pointed once again. I was informed that the engine would have to completely fail for the issue to be properly diagnosed. Engine completely failed at 100k miles from barring breaking while I was driving the vehicle with my children in the car. Vehicle had to be towed to a mechanic shop and later transferred to Hyundai of Cumming. This issue was then confirmed for engine failure due to barrings breaks and the oil not circulating through the engine. There were not any prior warnings signs such as a light on dashboard or smoke out of the exhaust. All car maintenance is documented and up to date. This is the same reasoning behind prior 2016 models failing and being recalled. Dealer is refusing to issue a goodwill repair that was recommended by Hyundai corporate.
- Alpharetta , GA, USA
Yesterday while driving my vehicle engine stalled and wouldn't go over 40 MPH, about 10 seconds later the engine would not go over 15 MPH.
- Atlanta, GA, USA
I constantly have to purchase bottles of oil and put into the car in between oil changes. The oil burns so fast and the car does not give a low oil signal on the dash. This is a known issue because the dealer recommended I return in between the oil change for a free top off because Hyundai engines are known for burning oil. I spend extra money every 2 weeks buying oil.
- Toney, AL, USA
Unknown
- Dallas, TX, USA
Engine is experiencing excessive oil consumption. Vehicle was confirmed by dealership.
- Kyle, TX, USA
Was driving home when my car went into limp mode - couldn-??t pick up speed to keep up with the flow of traffic. This seems to be due to the car-??s engine knock sensor being triggered. It is impossible to get it to the dealer in a timely manner. We are having to wait half a month before it can even be diagnosed.
- Lakewood, CO, USA
The contact owns a 2016 Hyundai Sonata. The contact stated while driving at 55 MPH, other drivers started beeping the horn and shouting that the vehicle was on fire. The contact immediately veered to the side of the road. The contact then noticed flames under the front end of the vehicle, near the engine location. There was no warning light illuminated. The contact stated that the fire was extinguished independently. There was no injury sustained. The contact stated that the vehicle was towed to her son-in-law's repair shop, where it remained. There was no police report filed. An unknown dealer was notified of the failure and informed the contact that a repair fee would be charged for the engine replacement. The vehicle was not diagnosed nor repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 108,000.
- Largo, FL, USA
Bought the car on 08/20/2022. On 09/07/2022 we took the car back to Allen Turner because the engine light was flashing and the car would not go over a certain speed. There were metal shavings in the oil. It was throwing code P1326. They did an update on car and told me the cylinder walls were scored but the motor had a lifetime warranty no matter what happened to it. Every time we would have the oil changed, we would have to add 3 quarts of oil every 10-15 days. The vehicle stalled out at a very busy intersection nearly causing a wreck with my teenage daughter driving. Had it towed to dealership and they said it needed a new motor because it has one of the defective motors in it according to the VIN. Then they told me it was oil consumption and they could replace spark plugs and oil and it would be drivable but it would stall, it would break down and the motor will seize. It is only a matter of time. Hyundai will not honor the warranty on it because the motor is not seized up. The service manager told me to drive it until it seizes and then they would cover the engine replacement. The vehicle is not safe to operate. It is a safety hazard for anyone to drive. Hyundai will not stand behind their products when they already know it is defective.
- Milton, FL, USA
09/16/2023: Engine caught fire arrived at work at 830am and left at 4pm. Went to fedex (5 min away from job) and noticed burning smell. Left fedex (was there less than a minute because I was dropping envelope in drop box) and noticed smoke coming from under hood. Drove about a block and while making a left turn I noticed more smoke coming from under the hood. Pulled back into job's parking lot (since it was close) and within 5 minutes the engine was in flames. Flames were extinguished, but car was no longer driveable. Insurance claim was filed and vehicle was deemed a total loss. Cause of engine fire is still undetermined per insurance company.
- Mesa, AZ, USA
- Bowie, MD, USA