10.0
really awful- Crashes / Fires:
- 6 / 9
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,651 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Hyundai Sonata. While parking the vehicle and shifting into reverse, the rear camera failed to display an image on the monitor. Also, the lights around the monitor and the gear shifter failed to illuminate. The contact stated that he was able to shift the vehicle into park. Upon attempting to shift back into reverse, the gear shifter failed to move. The vehicle was then turned off and restarted and operated correctly after a few minutes. The contact also mentioned that a rattling noise was heard in the front of the vehicle for 15 minutes after starting the vehicle and driving. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 800.
- Anaheim, CA, USA
On Saturday 9/16/17 I was at a stop light sitting still when my car stalled and went dead. I looked at the dashboard and saw the engine light was on. The brake was frozen and before I could restart the car it rolled into the vehicle in front of me. There no damage to her Jeep. However my car hit the spare tire and rack on the back of her trunk, causing damage to the hood of my car, the grill and lower bumper. We did not exchange information, as she did not have damage to her car, so she left the scene. I drove the car home (2 miles from my house) and called the dealership. They told me to bring the car in. I brought it in the same day. Raymond, the service agent came outside to survey the damage and I told him what happened. He went to talk to the service manager and later came out and said they will take the car and put it on the machine to get a diagnostic reading to see why the car stalled. They gave me a loaner car and I left. On Monday, 9/19/17, I returned to the dealership after I got off work and was told by raymond that they could not find anything wrong thus far. He said he wanted to keep the car another day or two to take it for a drive and try to see if it would stall again. I agreed and asked raymond to also check the fuel injectors, fuel pump, fuel regulator, as my friend who is a car mechanic suggested to me that this can cause a car to stall also. He said okay. On today, Wednesday 9/21/17, raymond called me and said they took the car out for a drive and it did not stall, nor could they get a reading that anything was wrong when they put it on the machine. He said he could not understand why the car would stall. I asked for a diagnostic report and he said he could only give me a copy of the service ticket. I am afraid that this car could stall again and what if it happens while driving -- it could be much worst damage and bodily harm. Please help!
- Las Vegas, NV, USA
Vehicle shut off at stop light. Engine, battery, and security lights illuminated on dash. Radio and ac continued to work. Vehicle started when start button was pressed and lights went off.
- Winchester, VA, USA
While driving to work this morning, brand new Hyundai Sonata with 980 miles shut down and turned itself off when I made a stop at a red light. I was lucky I wasn't moving fast on a highway when it happened and didn't get into an accident, but it's totally unacceptable for a brand new car to shut down like this.
- Dublin, CA, USA
The contact owns a 2017 Hyundai Sonata. The contact received notification of NHTSA campaign number: 17V226000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Capital Hyundai of san jose, California stated that the vehicle would not be fully repaired until one or two months. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- San Jose, CA, USA
First extended drive of new car, check engine light came on. Took it to dealer for service, was told I had "bad fuel" that they tested a sample and found E85 (ethanol) in it, which is not covered by Hyundai new car warranty for plug-in hybrid electric vehicles. I paid $828 to have fuel drained and replaced, fuel injection cleaning, and decarbonizing and throttle body cleaning. Check engine light went away, but turned back on a few days later. Again took it to dealer but they were unable to get it to turn on after I left it, so returned the car to me, no charge. I had only added 87 octane gasoline (per owner's manual recommendation) to my car 3 times prior to the first check engine light episode, at stations that did not sell E85. During subsequent conversation with Hyundai rep, was told maybe water was in gas. But engine ran fine and I drove 100 miles after last gas fillup so I suspect there may be a problem with the emissions sensor that manifests as check engine light with random (inaccurate) diagnostic code. I got this car in Chicago, but Illinois is not a low emissions vehicle state, so the plug-in hybrid is not allocated to Hyundai dealers in Illinois. The Sonata hybrid, however, is sold here but I don't know if it shares the same engine/emissions sensing system as my plug-in hybrid electric. Dealer service did check for obvious things: Gas cap, resetting the engine diagnostic chip. I understand the 2016 model phev is substantially the same as my 2017 model, in case similar check engine light issue happened with 2016 cars.
- Chicago, IL, USA
- Orlando, FL, USA