My daughter wrote you earlier this week about the severe oil oil usage of her 2017 Hyundai Sonata. I am writing a follow up because I co-signed for her vehicle when she and her children were deserted by her husband. Since my name is listed first on her vehicle title and bank loan I have a special interest in the problems she is experiencing with her Sonata. She indicated in her filing with your department that she has had her local Hyundai dealership change her oil every four to five thousand miles which is true. The last time the oil was changed by the dealership was around [XXX]. When she spoke to the service department last week she was informed that since the VIN was not listed as being part of a recall there was nothing they could do for her. Yet this past week I put four additional quarts of oil in the engine. She and her children live with her mother and me. I can attest to the fact that there is no smoke from the exhaust when the vehicle is idling which would indicate bad valve guides. Nor is there smoke from the exhaust when the car is being driven on the road which would be caused by bad oil rings on the pistons. There is no oil being dripped on our driveway or garage floor which would indicate gasket or seals leaking, but the car is consuming oil at an alarming rate and we need your assistance with this issue. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Goodyear, AZ, USA

Engine has been burning oil I kept taking it to Hyundai to get it repaired and do the trial test to get it fixed they refused to repair. Engine has now blown I would like my car repaired I want to keep it. If possible

- Odessa, FL, USA

Twice in the past two months the vehicle enters a rough low RPM. Will not respond to the accelerator and the engine shuts down. First was in a parking lot the second while driving in school zone traffic. Was able to safely get off the road the second time. The parking lot I waited a few minutes and the engine ran normally. Same for the second time, waited a few minutes and it would not start then a few more minutes it started and ran. Both times all dash warning light lit up but just for a few seconds. If this happens at highway speeds a good outcome seems risky.

- Poinciana, FL, USA

Last week as I was driving the engine oil warning light came on. I pulled into a parking lot immediately and turned off my Sonata. After a few minutes I checked the oil and found no oil on the dip stick. I added oil and returned home where I checked online and discovered that there was a recall for Hyundai Sonatas using or burning excessive amounts of oil and ruining the engine. I called my local dealership and was told that my VIN is not included in the recall. It cost thousands of dollars to repair or replace an engine. How could my VIN not be included? The dealership offered no help. I go to the local dealership to have my oil changed every four to five thousand miles.

- Goodyear, AZ, USA

The engine would burn up oil now cyclinder 4 is no longer properly working and I need a new engine. Started in August 2023, needed spark plugs and fuel line repair.

- Killeen, TX, USA

I'm reporting the growing concern of my engine having rod knock or seizing. It has been burning excessive oil since I bought it at 80k miles. I have reached out to hyundai and they have denied me any help as the vehicle is past their 10y/100k mile warranty. Although my vehicle has extended warranty up to 150k miles for engine seize or rod bearing failure through them. There's no warning lamp but the piston slap noise is getting louder, I'm scared this problem might leave my family and I stranded in the middle of the night. Also scared that it can catch on fire due to almost running with no oil. I have to do my oil change every 1200 miles, instead of 3000. corporate hyundai has denied any type of assistance, I went to a dealer to get it checked out and they insist without proof of oil changes there's nothing they can do, i do them myself on all my cars and I'm VERY on top of my maintenance. I have scheduled an appointment 02/07/2024 to try and diagnose the growing issues with the engine itself.

- El Cajon, CA, USA

Engine went in for the second oil consumption test on 6/17/23 where Hiley Hyundai did not record the correct mileage they put that mileage at that time was 123,893 when it should have read 126161 ( which was 4k miles more than the time of this report) than that therefore it lead Hyundai to believe that the engine was not burning oil and we was in the write mileage due to human error we was denied a new engine and because this is the only car that we have at this time and Hiley has no loaners and we are in CH 13 Bankruptcy we do not have the funds to rent car out

- Mansfield, TX, USA

had the oil consumption test done it failed and has been putting oil into the engine every 1000 miles or less due to engine burring up the oil had Hiley Hyundai due and oil change on 6/17/23 had to add 5qt of oil to engine on this day

- Mansfield, TX, USA

Engine went through 5 qts of oil and had to refill on 8/31/23 had the oil changed by Hiley Hyundai on 6/17/23 they entered the wrong mileage during the engine consumption test

- Mansfield, TX, USA

had to put in 5qts of oil due to engine is burning the oil just had oil change 9/17/23

- Mansfield, TX, USA

engine burned up oil just had oil change 9/17/23 had to add oil to add 5QT of oil to engine

- Mansfield, TX, USA

During travel on highway (~60 MPH), the vehicle suddenly lost power and the engine stopped functioning properly. The effect of the problem was that the vehicle began to 'buck' - as if the engine was having significant trouble running continuously. The engine light then illuminated solidly (not blinking). The vehicle slowed from lack of power and I was forced to move to the right lane/break-down lane through high speed highway traffic (NJ). I was able to travel /limp a few miles slowly to the next exit and get off the highway to a gas station. The engine ceased operation upon arrival to the gas station. The vehicle was towed to a mechanic who diagnosed the issue as engine failure. The vehicle was towed to a Hyundai dealership for diagnosis by the manufacturer (Denville, NJ). The diagnosis was 'engine failure'. No conditions existed prior to this event. In the recent past, the spark plugs and ignition coils were replaced. The vehicle had ~140,000 miles but it was used every day and was maintained very well during its life. I am the original owner. No insurance claim has been filed.

- Long Valley, NJ, USA

has went less than a 1000 miles car had full oil change on 9/17/23 had to add 4 qts of oil

- Mansfield, TX, USA

Drove vehicle to Arkansas one way checked the oil it had burned out replace with a full 5 quart

- Mansfield, TX, USA

Vehicle lost power in freeway. Complete power failure. Early crashed into. Vehicle coasted to off ramp and towed away.

- Brentwood, CA, USA

I was stopped at a red light. Once light turned green I went to make a left-hand turn. My vehicles power steering shorted out, almost causing me to hit a pedestrian and child.

- Kansas City , MO, USA

I was taking the car doing the oil consumption test for the 3rd time and I had just got it out the shop one hour before this happen

- Mansfield, TX, USA

2017 Hyundai Sonata with 108,600 miles, has experienced oil consumption/burning, since at least 85k miles. Costs outside of manufacturers recommendation: consumption report ($85) *Extensive engine cleaning ($500) -Hyundai considers 1 quart consumed per 1000 miles, acceptable. bearing clearance test ($140) **Engine replacement (reason for complaint, will cost $3880) Hyundai dealership most recently stickered oil change at 3,800 miles. At approximately 3,000 miles, the oil pressure light began to flash on/off. I checked the oil, it was low. I called the dealership to ask for advice. They indicated my car was OK to drive to the dealership (40 miles away), for service. On the way to the dealership, on the highway, my vehicle started to experience intense vibrations. My check engine light came on. I had to take my car from ~65 mph down to about 40 mph in a very short time, trying to maneuver in between semi-trucks, going from the left lane to the right shoulder. This was not safe, my engine could have seized. After this, my engine emits a loud knocking sound. Once I arrived, the dealership recorded 2 quarts of oil in the engine. After the oil change, the knocking sound still remained. They indicated they would not recommend driving the vehicle until they investigated the knocking sound. They performed the rod-bearing clearance test, and indicated it passed. With the knocking sound, their recommendation is to not drive the vehicle, and to replace the engine, ($3880 with many reductions in price). They've indicated Hyundai corporate would decline to replace the engine because the tests are not favorable for replacement. I've submitted an escalated case to Hyundai (HMA), to look into this. In short, they have declined to do anything because my VIN, year/model, do not qualify for any extended warranties, or recalls, to require anything to be done. The vehicle is not safe to drive. I've done all maintenance, and am left to suffer.

- Frederick, MD, USA

My car has been burning oil, i took it for service at the dealership and all they did was change the oil and tell me to come back in 1000 miles, and to do this 3 times, however before the 1000 miles while driving with other passengers in the car my engine started over heating, i had to pull over immediately, i checked the oil dipstick and it already showed below the LOW line, at this point i am assuming there is no oil left in the engine

- New York, NY, USA

I was traveling on [XXX] Baton Rouge La. and Gonzales La. at 70 mph when I lost power to my vehicle, an alarm sounded saying it was the Hybrid control system failure, putting my safety at risk as I had to maneuver off the interstate and onto the shoulder during heavy traffic. I called State Farm insurance to get my vehicle towed to Ralph Sellers Hyundai in Gonzales La. where it is being repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Prairieville , LA, USA