10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 16,679 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The electronic power steering sporadically fails. This has happened 3 time in the last two months. The frequency of occurrences are now closer. When this happens the car is almost impossible to steer, it would be unsafe to attempt to operate the car on a public road. The majority of the time when this happens it's when the car is started (regardless if the vehicle is cold or warm). It did happen once while the car was moving at approximate 45 mph. Turning the car off and back on will stop the problem. A warning light on the dash appears when the problem happens. We unsuccessfully tried to recreate the problem so it can be diagnosed from the dealer. The dealer stated in conversation that is difficult if not impossible to diagnose a problem when it is not occurring.
- Royal Palm Beach, FL, USA
Steering has locked up or become extremely difficult to manipulate on 4 occasions. Carried it to the dealership after first time and they said since the code was still not up there was nothing they could do. Has failed 3 more times with latest issue almost causing a wreck with my wife. This is NOT normal wear and tear!
- Pell City, AL, USA
As I was turning my car into a parking spot the steering locked up on me. I tried to turn the wheel left and right and I simply couldn't do it at all. I turned the vehicle off and turned it back on after a few seconds and it seemed to fix itself. It's been 1 day since this incident happened and I'm afraid it could happen again. Luckily I wasn't on a highway or I could've been seriously injured!
- Shaw Afb, SC, USA
My steering wheel is locked it-??s hard to turn left or right. I go to school in a different city so I drive back and forth from school to home. While I was turning into the parking lot to park my steering wheel just locked while I was trying to park i almost hit someone-??s car in the process. I had to turn the steering wheel with both hands tightly to one side for the steering wheel to move. I was so scared
- Avon Park, FL, USA
The power steering system appears to be failing. There is no indication of the failure prior to failing. When making turns the power steering would randomly stop working, all emergency lights would turn on, and the steering would become extremely difficult to control. This becomes an extreme safety issue when I-??m driving around other vehicles. I took my vehicle to a mechanic and they explained that the power steering is electronic, therefore power steering fluid will not fix the problem. Also, there-??s an electrical issue with the windows as well. The passenger window can no longer can be controlled by the driver. Lastly, the AC has failed as well. It blows out only hot air. I-??ve taken my car to the manufacture dealership and they assessed my vehicle for the AC problem, but they stated that it-??s working fine. This is not true because I-??ve continued to have problems with the AC, even after many failed troubleshooting attempts. To summarize my report, I have a total of 3 issues in order of importance, power steering, power windows/electrical, and air conditioning unit. My car is available immediately for inspection upon request. Thank you.
- Los Angeles, CA, USA
Steering Wheel locked while turning. I got a red light on the dashboard. I had to restart the engine again to unlock it. Continued driving for 5 minutes and it happened again.
- Oxnard, CA, USA
My power steering stopped working while driving my car I can-??t turn car left or right and no way to know how to fix it unless I spend 1000 at a dealership and it-??s a dangerous situation
- Tolleson , AZ, USA
The power steering on my 2017 Sonata went out all the sudden while I was making a turn in a parking lot on 7/03/2022. The red power steering warning light and the yellow traction control warning light came on and the steering wheel locked up, please see attached picture. I almost hit a parked car because I was not able I complete my turn. This is the 2nd time happened to this 2017 Sonata in 5 weeks and it was as scary as the 1st time (05/28/2022) because there was no warning before malfunction happened. The power steering would restore and warning lights would turn off after the engine restarted. I contacted my local Hyundai service department in Fremont, CA, they told me they can-??t inspect my Sonata until early December because they don-??t have any available appointment for diagnostic until December. I told the service advisor that this is a series safety issue, but no further assistance was provided. Please investigate this safety issue because clearly there is something wrong with the electric power steering system and it will put other drivers and pedestrians in danger.
- Fremont , CA, USA
While driving my 2017 Sonata on a winding backroad my power steering suddenly locked up without warning, and I was unable to turn the vehicle left or right. Prior to this incident there were no warning or check engine lights lit indicating any type of issue with my car, and my power steering was operating normally. I hit, and jumped a curb striking a rock wall attempting to turn slightly left to keep myself in my lane, and on the road damaging the right passenger side rim and fender. After coming to a stop I noticed there were two warning lights that had activated. I immediately called my local Hyundai dealer (Imperial Hyundai of Milford Massachusetts) informing them of what had happened, and scheduled a service appointment to have this issue diagnosed. I was informed by the dealership that Hyundai is having issues with their electric assist steering motor, and computer module which controls the steering assist motor. Had this been my wife or son this would have definitely turned out differently, because I'm over 240lbs and could barely get the steering wheel to turn at all prior to hitting the curb. After shutting off the car, and then restarting it repeatedly for approx 30 minutes suddenly the service lights went out, and the vehicle started operating normally again. My appointment at the Hyundai dealer is on July 13, 2022. I was told Hyundai has extended the warranty on parts associated with the steering system, but they wouldn't tell me which parts are covered or not covered. That is the least of my concerns, because like I said had I not been the driver, or if this had happened at highway speed this could have been tragic. It's a serious safety issue
- Webster, MA, USA
This locked up the second time in one day while we was coming home and it locked up when we made a turn into our driveway I had to park and turn the car off and back on again this is not safe
- Mansfield, TX, USA
Steering whell locked on me and the family while we were on our way to the store had to turn it off and turn back
- Mansfield, TX, USA
Pulled into my driveway and the steering wheel locked
- Mansfield, TX, USA
was coming home and the car just locked up on me making a turn
- Mansfield, TX, USA
Steering wheel locked twice in one day up in my neighborhood while I was driving back to the house had to turn the car off and turn back on for steering wheel because unstuck the second time was on the highway going 65 mph had to pull over to the side of the road turn the car off and back on so steering wheel could go back to normal all fluid is top off.
- Mansfield, TX, USA
Steering wheel locked twice in one day up in my neighborhood while I was driving back to the house had to turn the car off and turn back on for steering wheel because unstuck the second time was on the highway going 65 mph had to pull over to the side of the road turn the car off and back on so steering wheel could go back to normal all fluid is top off.
- Mansfield, TX, USA
Electronic Power Steering failed in the 2017 Hyundai Sonata Hybrid SE. As I was turning left the dashboard showed the EPS warning light, and EPS completely failed. Power steering locked, and I was unable to steer the car. I immediately put my hazard lights on to avoid any accident. I turned the vehicle off, waited a few seconds, and turned it back on. Steering was still extremely tight; I forced the steering wheel to turn slowly and gradually moved the car out of traffic. This was an extremely scary experience. My 3-year-old daughter was in the back in her car seat, and I consider ourselves to be very lucky on this date.
- Allen, TX, USA
Steering wheel locks in place and will not unlock until the vehicle is completely stopped and turned off. Turing the vehicle back on will unlock the wheel. This happens at speeds between 10-65 mph and is extremely dangerous. This is an intermittent issue and happens on slight turn, sharp turns, low and high speed. It also happens in forward and reverse.
- Addison, IL, USA
My power steering went out while I was driving - twice this week. Fortunately, I was still in my driveway when it happened. Vehicle has only has 23,00 miles on it. The dealers stated a new Power Steering Control Module was needed. Cost to repair: $1800.
- St. Louis, MO, USA
My wife was driving the car on her way back from the grocery and the car locked up on her. She had to go off the side of the road to turn it off and back on so she could have the steering wheel controlled.
- Mansfield, TX, USA
- Sacramento , CA, USA