10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 21,659 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was traveling on a highway when a "hybrid system warning" suddenly appeared on the dashboard. Every dashboard warning light illuminated. The car began to lose power. I exited the highway immediately and the car began to have sporadic power and was "lurching." I immediately pulled onto the shoulder and at that time another warning on the dash appeared within a minute or two of the first warning that said "shut engine off." The computer screen began to flash on and of and the windows would not roll up smoothly. When the tow truck arrived the car wouldn't start and it didn't recognize the key fob. Hyundai now has the vehicle and claims the car needed a "software update", but they cannot tell me if it will ever happen again and cannot tell me why the car goes into critical failure when it needs a mere software update. This is the second time this has happened. The first time it was repaired under a voluntary recall campaign about a year ago. This is an extremely dangerous occurrence as the car loses power without warning. I was fortunate to be near an exit when it happened and able to safely get off the highway, but that was just luck. The manual indicates that a hybrid system warning means that the car can potentially go on fire.
- Larchmont, NY, USA
The dates are backwards because of the most serious incident which put my safety at risk. On October 3, 2022, while driving on a busy interstate, in rush hour traffic all of a sudden my car began to stall, there was a rattling/knocking sound emitting from the car, I lost power, could not accelerate and my check engine light began to flash. This leads me to believe it was an engine malfunction or failure involving the engine after viewing various ?online complaints. This was a safety risk not only to myself but to others because there is a posted speed limit that must be maintained on major highways. Other drivers began honking their horns, which added more fear to the anxiety I was already experiencing. In retrospect, had a car not realized I had slowed could have hit my car, which could have resulted in fatal injuries to my infant son and I. There was a recall service campaign update 953, which is related to the knock sensor detection system, which was performed on my car in February 2020. Furthermore, on October 1, 2022 while driving a red oil lamp began to flash on my car. I pulled over on the side of the road, called my personal mechanic who then informed me to get someone to bring oil before driving from the location. Once my friend brought the oil, it took 5 quarts before the light stopped blinking and I was able to drive home. The next day, I saw what appeared to be dark colored oil on ground where my car was parked overnight. Subsequently, I took the car to inspect the leak, because Hyundai informed me nothing would be covered because I was just outside of my 60,000 mile warranty. While at the mechanic it was found that I had an oil leak emitting from a crack in my oil pan. Again, my personal mechanic advised I take my car to the dealer, which I had the car towed on October 5, still waiting for a response on the status of my car(10/8/2022) from Hyundai while paying for a rental out of my own pocket.
- Homestead, FL, USA
My vehicle was stolen from in front of my home. The "alarm" did not sound or go off at all. The area where my key should enter was removed, vandalized, and then an iphone charger was used to start my car via a USB port that is located somewhere within that area. Apparently, this is a tictok trend that has been in the works for a while and targets Hyundais.Yet, there has been no response from Hyundai to recall Sonatas or Elantras to remedy this issue. Now I am being forced to pay for repairs on a vehicle that was used for illegal activities and again have to place my family in. I do not feel safe in this situation and I am most likely privy to fall victim again until this issue is resolved.
- Chicago, IL, USA
Exhaust tip under right rear bumper extends past end of bumper. A few weeks ago someone burned their leg while accessing the trunk. Yesterday, a separate person was also burned from same exhaust tip from standing close to bumper to access the trunk. We had 2016 Sonata for 4 years and never experienced burns from similar exhaust tip. Car was parked on level driveway. Car was warmed up from recent drive and turned off.
- Wayne, PA, USA
I purchased a 2019 Sonata demo vehicle with 5,020 miles in June 2019. I removed the temporary tag and replaced with permanent tag on July 16. On July 20, while driving on the expressway at approximately 65mph, the engine overheating alert came on and the temperature gauge was on hot. I pulled over on the side of the expressway and waited for hours (in nearly 100 degree summer heat) to have a new vehicle towed to the dealership. The service department advised me that the water pump malfunctioned and caused the belt to tear. The service department could not provide a reason for why the water pump/belt malfunctioned on a new vehicle. The water pump and the belt were replaced after the service department had my vehicle for a about a week. The service department advised me that I should not have any further issues with the vehicle. The repairs were completed on 7/29/19. On August 16, I took my vehicle back to the dealership because it appears that the replaced/new belt is splitting/tearing. The service department advised me that there is nothing wrong with the belt, however, there is clearly visible evidence that the new belt is splitting also. I have attached a photo of the vehicle prior to the repairs; a photo of the new belt that is currently splitting; the original service repair document and the document of the service department advising me that nothing is wrong with the new belt. From the photo, you can clearly see that the new/replaced belt is splitting also and it is just a matter of time before the engine will overheat again and I will be on the side of the road waiting for a tow. Again, the service department did not have an explanation as to what caused the water pump/belt to malfunction and now they are denying that there is an issue with the replaced belt.
- Atlanta, GA, USA
2019 Sonata 2.0T with just over 11K miles on it began to suddenly studder and want to stall at low RPM or at the stop. Obdii error code P0302. Dealership said cylinder 2 had little to no compression and needed repair. Could barely limp vehicle to dealership and smell the unburned fuel being ported out of the exhaust.
- Grovetown, GA, USA
I have lease this car since 1/16/2019 until 4/14/19. Start first with lower the speed and power just a little bit. Then 4/14/19 the car lower the speed by itself, start shaking up, limp, shows the engine light and the speed control ligh in conjunction with slippery control ligh then stay at "temporary engine protection mode" lossing speed and cant drive safely. Just park the car at the safe parking lot to tow at the nearest Hyundai dealer for inspection O repair. It can be dangerous for others drivers. When I get the report of the issue and receipt I will submit soon as possible. If any recall happen.
- Waterbury, CT, USA
- Lake In The Hills, IL, USA