10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 14,277 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Same complaint as before they cannot duplicate at dealership. There is not a recall on this VIN number even though it was manufactured during the dates of the recall I found out. I am seriously thinking about hiring a lawyer because I do not want a car that is not safe for my grandchildren. This time again would not accelerate when going into traffic. It is very terrifying.
- Saint Joseph, MO, USA
Dangerous vehicle - same thing as previous complaint. You never know when you have acceleration and are fearful of going into traffic. Also on a hot day the air condition would not work and they could not duplicate.
- Saint Joseph, MO, USA
Dangerous transmission. Whilie the car was in motion going down an on-ramp to get onto the interstate I proceeded to merge into traffic only to find out that I did not have any power. The car was still on but there was not any acceleration, I kept pressing and pressing and nothing. So I pulled off the road so a semi wouldn't run over me. I put the car in park and then waited about a minute. I was able to get the car moving a little bit at a time. Once I reached 70mph it was like it wouldn't shift gears. So I decided to drive it to the dealership. While stopped at a stop light I proceeded into the intersection only to have it not be able to move anymore so I was blocking traffic. I put the car in park and did a diagnostic only to find out there were no issues. Clearly this function does not do it's job in reporting the problem. The service manager was not able to get me an appointment until 5 days later to look at it. Only to find out they could not replicate this issue. I thought it was in my head because this started when I only had the car a month. You never know when it is going to happen. Also, the car will lunge at low speeds and sort of buck.
- Saint Joseph, MO, USA
There are several problems. The dual clutch an automated manual transmission on my 1.6-liter turbo version hesitates up to several seconds when accelerating, this can occur when turning, accelerating from a full stop, moving at a slow speed 1-5mph. The tachometer revs up but the car stays stationary. This happens multiple times a week. The scariest time was when I was attempting to merge on the highway and the car did not accelerate and cars had to swerve to avoid hitting me.. additionally if you are in bumper to bumper traffic inching along, it hesitates to accelerate and when it finally does, you're afraid you will hit the car in front of you. I have found when inching along 1-5 mph during rush hour traffic that I must leave 1-2 car lengths in front of me due to the lurching and hesitation. Supposedly the recall in September 2016 fixed this issue but it did not. When I contacted Hyundai motor company headquarters, they told me the car is working as designed. So they designed it to lurch and not accelerate? doesn't seem right to me. I have documentation of my contacts with the local dealer and corporate, but not with me today.
- Littleton, CO, USA
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 21,320.
- Monterrey Park, CA, USA
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 10,012.
- Monterey Park, CA, USA
The contact owns a 2016 Hyundai Tucson. While at a four way stop, the vehicle failed to accelerate without warning. The failure occurred every day when the vehicle was driven. The manufacturer was notified of the failure. The vehicle was taken to the dealer four times, but could not replicate the failure. The vehicle was not repaired. The approximate failure mileage was 2,500.
- Newtown Square, PA, USA
Dual clutch transmission recall: I have had issues with my Tucson a week after purchase (July 2016). It's a brand new vehicle. I have had problems with shifting, accelerating, and have taken my vehicle in to be looked at several times. The Hyundai dealer in Iowa said there's nothing they can do. There was a recall on the issues I have been having with my vehicle but no fix. It's the dct (dual clutch transmission) recall; I received this in the mail a month or two after purchasing my vehicle. The only solution there is to "fix" this extremely unsafe problem is an update! Hyundai said that I would need to continue to bring it in as long as I'm having these issues to update. This is a band-aid. There is no permanent fix and I feel extremely unsafe driving this vehicle. When merging onto the interstate, I can't accelerate and have almost been in many accidents due to lack of power and acceleration from the dct. This happens not only when merging onto the interstate, but also in rural areas like the highway, main city streets, and neighborhoods. This happens every day from a stop or when trying to accelerate from a slow speed. I have a family, and the whole reason for this purchase was because of the safety features; there is nothing safe about this vehicle. I was sold a defunct car and am extremely upset that Hyundai sold me this vehicle when there was a recall in the making.
- Bellevue, NE, USA
I am filing a complaint regarding the Hyundai Tucson 2016. I purchased this vehicle in May 2016. I notice that it often revved up to 5000 RPM at 2-5miles and would not move then suddenly lurch. This happened for months, I called the dealer and they brushed off. Two weeks ago while trying to merge on the highway, I pressed the gas but the car would not move only revved then out of nowhere it launched and almost hit another car. Then today, it literally went dead?dead! while driving at 25 mph on fordham rd (a busy street the bronx) the car slowly lost power and stopped for 2-3 seconds. Then start up again. This car is a death trap!!! some one could have run in the back of my car. I have been to the dealer twice and they claimed to fix the dct but that's crap. Hyundai who has done nothing and they know this vehicle is unsafe. I cant even drive my 2 yr goddaughter in this thing. I think Hyundai is waiting for someone to die. They need to stop selling this car immediately and refund everyone's money.
- New Rochelle, NY, USA
The contact owns a 2016 Hyundai Tucson. While driving 20 mph and depressing the accelerator pedal, the vehicle began to putter. The failure recurred randomly. The vehicle was taken to a dealer, but the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 16,000. Updated 02/07/02017 consumer stated car has been in service dept 3 times updated 7/12/18
- Ladera Ranch, CA, USA
I just purchased a Hyundai Tucson and it's not accelerating properly. It doesn't respond when you press the gas. I've had this vehicle for 1 week and it's getting worse. I'm scared this vehicle is not safe and may cause me to be in an accident.
- Philadelphia, PA, USA
Had an accident while parking the accelerator just took off on its own it stop because it hit a concert wall./reported the accident to Hyundai and they said to just fix.I later found out that their is a recall only on certain VIN numbers well car VIN number is not on the list but I still had the accident. Got in touch with there Corp office they call me took all my information and I have not heard from nobody. I still feel uncomfortable with the driving.
- Baytown, TX, USA
When accelerating from a stop, the vehicle has a delayed acceleration. This has happened to me multiple times even after the NHTSA recall campaign number 16V-628 has been applied (reprogramming of the dct module).
- Lexington, MA, USA
My Tucson slows down when I press down on the accelerator to speed up. It did this multiple times on my trip from Indiana to Colorado. This is extremely dangerous! I saw an upcoming recall which Hyundai does not have any fix for yet, but it appears to only be on specific ones with dual clutch. I don't think mine has that, but it definitely has safety issues and Hyundai will not assist me with it. There are multiple other issues with my new vehicle also which I cannot get assistance with and have filed multiple complaints, multiple places.
- Columbus, IN, USA
The contact owns a 2016 Hyundai Tucson. While depressing the accelerator pedal, the vehicle failed to immediately accelerate before suddenly surging forward, hesitating, and bucking. Also, while operating the vehicle, the transmission overheated and the "stop safely transmission temperature high" message displayed. The cause of the failure was not determined. No further information was available. The manufacturer was notified of the failure. The failure mileage was 50.
- Pittsburg, PA, USA
I took my 2016 Tucson into the dealership on 9/23/2016 to address the dual clutch transmission recall. Prior to that, my Tucson would randomly jerk, not accelerate when pressing on the accelerator, and the rpms would go haywire. Now, 10/12/2016, after I took it in for a recall, I am still experiencing the same issue. It's happened once in slow traffic, and just this morning on the highway on my way to work. This time however, the Tucson's rpms went from the 2X area to the 4X area without provocation, causing the Tucson to drastically accelerate, almost causing me to rear end someone. This was without me manually accelerating. At this point, I feel like I'm driving a deathtrap and am utterly disappointed that Hyundai has done nothing to truly correct this issue.
- Cheektowaga, NY, USA
Multiple issues. Main issue for now- press the accelerator and the vehicle slows down. Major hesitation. Hesitates from a stop and when already driving. Today it shook and felt like it was going to die for the 2nd time since I've had it. It has been in the shop numerous times for multiple issues and has already had the throttle body and rear suspension replaced. It also had the hood latch replaced due to a recall and it was losing coolant apparently through the cap.
- Columbus, IN, USA
The contact owns a 2016 Hyundai Tucson. When the accelerator pedal was depressed, the vehicle failed to respond without warning. In addition, the vehicle independently decelerated. The vehicle was taken to a dealer on three separate occasions, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 100. Updated 01/06/2017
- Portsmouth, NH, USA
I bought my car 2 months ago, most of the time when I try to move from a full stop, light or park my car don't want to move as you press the gas pedal you only hear the RPM raisen but car stays still after a few secunds the car will it moves abruptly and it's hard to control the movement as you don't know when it will start moving
- Bayonne, NJ, USA
- Medford, NY, USA