10.0

really awful
Crashes / Fires:
2 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
7,077 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #19

Apr 152019

Tucson

  • 8,500 miles
Same dual clutch problem as on 2016 Hyundai Tucson. Hesitates for several seconds prior to engaging which causes significant danger in oncoming traffic. I had this same problem with the 2016 and Hyundai continued to deny any known problems. Now there is a class action lawsuit regarding this issue. I traded my 2016 in for the 2018 to get away from the problem because I was so scared. Now I have the same problem with the new car. This problem is ongoing. Also I was coasting with foot not on the pedal and not in cruise control and the RPM's shot up to 4200 then down to normal, then back up to 2200 and then back to normal. Very scary. Had clutch engaged car would have shot forward into car in front of me. Dealer has acknowledged trouble with both problems and informed me that Hyundai has switched clutch manufacturers.

- Scottsdale, AZ, USA

problem #18

Jan 242019

Tucson

  • 2,000 miles
When shifting gears, ie P to R or R to D or P to D, the car jerks / catches. Some have called it "turbo lag". it's definitely most noticeable at a dead stop. I have experienced this "lag" while backing up out of a parking spot and then trasferring to drive, as well as being at a dead stop at a stop sign / red light, and then accelerating. Both experiences have been in the city, highway, turning, and local roads. I don't know what has caused or what is causing this issue. Perhaps it's the torque converter? I bought this car new in Nov 2018 and have had this issue since Jan 2019. I have had other people drive my car and they have also experienced this issue. Other Hyundai tuscon drivers have also experienced this issue, and have discussed it at this website: Https://www.carcomplaints.com/Hyundai/Tucson/2018/transmission/will_not_accelerate.shtml

- Newport, NC, USA

problem #17

Jun 202019

Tucson

  • 19,000 miles
The 2018 Hyundai Tucson sel has an intermittent issue when accelerating from a stopped position. The engine will rev up, but idle forward for about 3-5 seconds, until the vehicle goes. This does not happen consistently. The dealership has reset the programming on the transmission 2X. There are other individuals online that are experiencing similar intermittent issues with their 2018 Hyundai Tucson. In June 2019, I was almost struck by a vehicle while I was completing a left hand turn on green when an oncoming vehicle decided to run the light. This has happened numerous times. On 10/7/19 - I brought it back to the dealership again to ride with a technician. During the 30 minutes ride, I felt like I had replicated the issue slightly but the mechanic only asked me what kind of car I previously drove. When I checked out of the dealership, I asked for paperwork to document my encounter, even if the mechanic claimed it was unfounded - but was not provided with any and told that there was nothing to document.

- Valparaiso, IN, USA

problem #16

Sep 012018

Tucson

  • 5,000 miles
The contact owns a 2018 Hyundai Tucson. While stopped at a traffic light and attempting to avert being struck in the rear by another vehicle, the contact depressed the accelerator pedal, but the vehicle hesitated to respond. After several seconds, the vehicle responded. The vehicle was taken to mike kelly Hyundai (254 pittsburgh rd, suite B, butler, pa 16002, (724) 287-2701) on several occasions where it was diagnosed that the dct transmission operated as intended. The vehicle was not repaired. The manufacturer was contacted on several occasions and informed of the failures. The manufacturer provided case numbers 12236015, 15808024, and 16248911. The approximate failure mileage was 5,000.

- Gibsonia, PA, USA

problem #15

Sep 272019

Tucson

  • miles
Bought new. Vehicle has acceleration issues. Rpms skyrocket. If on downward slope, car will roll into intersection upon depressing pedal. On upward hill, car will hesitate, then suddenly jerk and take off. I have a rolled into an intersection trying to cross a 2-lane roadway and the car stopped. I have mentioned to dealership and they just say it's the way the dual clutch works. The dealership has done a factory reset. I will be good for about a day. Still no acceleration when needing to merge with traffic. This is a dangerous situation and feel Hyundai needs to come up with a solution to fix these vehicles before someone loses a family member. I don't want it to be one of mine! or do a recall.

- Mechanicsburg, Pa, PA, USA

problem #14

Sep 052019

Tucson

  • 14,000 miles
Starting at about 12000 miles, my car will at times fail to accelerate from.a stop. It happened again today and I had to jam the pedal down and my car revved to 7000rpm before it would actually accelerate. It kept doing this the whole rest of the time I was out and it was very dangerous since I was driving on a highway and couldn't get my car to accelerate. I took it to the dealership and they claimed there was no problem. This is very dangerous!

- Tampa, FL, USA

problem #13

Nov 152018

Tucson

  • 5,500 miles
Dual clutch automatic transmission started having problems around 5K miles. The car has 15K currently. The following problem occurs about 2-3 time daily under normal driving 10-20 miles per day on surface routs. From stop to accelerating in 1st gear there is a much longer than safe lag time between the gas pedal being depressed to the car actually gaining in speed. It seems like the transmission is in neutral and then shifts hard into first gear. It does not matter how lightly or firmly the pedal is depressed. It is a large concern for me and my family that the car will not accelerate or perform as expected when the gas pedal is depressed. We have taken the vehicle to the dealership with no results or improvements. They stated that all Hyundai/ Kia dual clutch automatic transmissions have that problem- stating that we should deal with it or trade to another vehicle.

- Sioux Falls, Sd, SD, USA

problem #12

Mar 292018

Tucson

  • 16,000 miles
I have bought this vehicle last year. There is a loud noise when I take off after I have started the car and go. I have taken it in they told me it is the gear shifter. [xxx]. this car has no power when you take off and the brakes have squeaked since day 2.I have taken it in and they have scraped the brakes 3 times. I have complained and thought it was just me until I have read more complaints. This car needs recalled or you need to give people their money back parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Middleton, ID, USA

problem #11

Jul 232019

Tucson

  • miles
Car fails to accelerate more than the speed of maybe rolling through a stop sign when you are at a stop sign you cannot accelerate and it is very dangerous to people behind you that will smash into you and then you have to floor the gas pedal and worry about crashing into somebody in front of you. I have taken it to the dealer and they said there is no problem and they can't find anything therefore they can't fix it. I am moving to Florida where it is hot and humid all the time which is seems that that is when the problem happens. I would like a new vehicle if they can't fix it I find this completely ridiculous and I can't believe there hasn't been a recall on it yet as there are many many complaints throughout the internet

- East Patchogue, NY, USA

problem #10

Jul 092019

Tucson

  • 20 miles
I purchased my new car 8 months ago with 2 miles on it. I am scared to death to pull out from red lights if anyone is even insight at times. It seems as though it just doesnt want to go at all. I can floor the gas and it hesitates for few seconds as the rpms are very high all you get is a roll into traffic. It makes me so nervous at times driving this vehicle. Worse mistake buying this vehicle and worse part is I will be stuck in as its not worth half of what I owe already. This should be something discussed before signing or not on the market to sell at all

- Middleburg, FL, USA

problem #9

Jun 032019

Tucson

  • miles
I purchased a 2018 Tucson in a November, recently I have noticed that the vehicle struggles to accelerate. I will contact the dealership tomorrow but I see that I'm not the only one that seems to be experiencing this problem. It seems to be getting worse. It's a hazard especially when driving in the freeway.

- Las Vegas, NV, USA

problem #8

May 302019

Tucson

  • 24,000 miles
Vehicle failed to accelerate while merging into traffic, forcing engine to reach 6.5K RPM once it began to do so. Happens frequently. Many other complaints on same issue by various owners.

- Cape Coral, FL, USA

problem #7

Apr 032019

Tucson

  • miles
Vehicle randomly slips out of gear when break is quickly depressed when rolling from a stop. Vehicle needs to be shut down and restarted. A very serious safety issue. Vehicle randomly fails to shift up when accelerating. Another very serious safety issue. Duel-clutch transmission is clearly defective as designed.

- Cape Coral, FL, USA

problem #6

Jan 262018

Tucson

  • 1 miles
Leased a new 2018 Hyundai Tucson limited from a local dealer. Noted the hesitation in the acceleration when test driving. Salesmen said brand new engine, gas, etc, most likely will work its way out in driving with new refill of gas. Noticed problem all the way home after purchase. Contacted dealer next day after filling tank with same issue, their response "its a noted Hyundai usa Tucson transmission issue". thats it! reported to hca (Hyundai Consumer Affairs), had a case number assigned via automated mail. No call, no mail from anyone at Hyundai to address the assigned complaint #. filed another complaint, received a new case number, Hyundai contacted me with no info on my case, my documents sent or no knowledge of the transmission issues with their tuscon 1.6L turbo, 7 speed engine/transmissions. Took them 3 months to fully respond to second case number assigned due to many phone calls and mails to them on the case and no response on resolution to this hazardous issue with the transmission. Pending regional case worker to be assigned to assess the transmission at the same dealer where purchased.

- Sparks, MD, USA

problem #5

Nov 152018

Tucson

  • 5,500 miles
While driving and then coming to a temporary stop such as waiting for a red light to turn green or right on red or making a left turn; then I step on the accelerator to drive, then about 20 yards or so into the movement of the car, the car stops moving but the engine is still running. It delays for anywhere between 2 and 5 seconds, just enough time for cars to be coming right at you. It happened twice in one week, once the week before and once recently, the same day I took the car back to the dealer to see what was wrong. It has happened here and there in the several months that I have owned it, but seems to be getting more pronounced where I am noticing it more. I almost got hit from behind twice and almost got "T-boned" when making a left turn. The service department says it did not do it when they took it out (I told them it doesn't do it all the time and it probably won't for them.) they said there are no bulletins out or recalls and no codes show up when they tested it. Well I did research and found that the Tucson has had many past problems like this (literally hundreds, if not thousands) and the manufacturer was ignoring pleas from desperate owners because nothing was being addressed. Hyundai finally admitted to problems with the 2016 and 17 Tucsons and did a recall. I feel that this is a very serious safety issue, especially when I am now afraid to make left and right turns keeping in my mind that this car is going to hesitate, stall, delay, whatever you want to call it. 5500 hundred miles on it and I paid thousands of dollars to buy it, I don't feel safe making turns and feel that this issue needs to be addressed and quickly before someone (I hope not myself also)) gets injured or killed.

- Depew, NY, USA

problem #4

Jul 122018

Tucson

  • 1,500 miles
Around 1500, iles the car started to either stall completely or "jump" forward in al drivemodes, took to dealership, they said it has to do with transmission being essentially a standard. They told us they reset the computer and it needs this occasionally. Really never heard of that. Our gasmileage is also constanlty going down. Not happy with the constant sudden accelertion especially when merging onto interstates. Bought this thing brand new Feb 2018.

- Choctaw, OK, USA

problem #3

Aug 312018

Tucson

  • 400 miles
This transmission causes the car to not accelerate when it should, and when the transmission kicks is the car takes off to fast like it is out of control. Some times the transmission makes the car jerk three to for times in stop and go traffic. This is unsafe and I'm weighting for some one to rear end me or me hitting someone else. I was making a left turn from a stop light and the car would not accelerate and half way thru the turn the car took off on me but I got it under control. I cant let my wife drive this car and that is a shame because we bout it for her to drive. This car is unsafe to drive and all I get from the Hyundai dealer is excuses.it goes to the service dept.10/6/18 again.

- Bella Vista, AR, USA

problem #2

Sep 012018

Tucson

  • 156 miles
Vehicle severely hesitates to accelerate from a stop while in traffic (gear shift is in drive position). Fails to accelerate when making left turns to avoid oncoming traffic. Problem persists regardless of driving mode selection.

- Jacksonville, NC, USA

problem #1

May 292018

Tucson

  • 3 miles
Delayed acceleration from stop. Very unsafe when making a left hand turn as it will take up to 10 seconds for the car to accelerate. This happens often but not always. I do not feel safe driving this car.

- Royersford, PA, USA