10.0
really awful- Crashes / Fires:
- 2 / 6
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,398 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On a road trip while highway driving my 2019 cpo Hyundai Tucson/10800 miles, the car did this big jolt and the forward vehicle collision detection avoidance, hazard indicator & service now lights went off. The engine RPM's revved up very high continuously. When I came to a stop the car would barely go with the pedal almost floored. This made the driving thru the intersections with cars honking dangerous. When I turned the car off, it reset itself and was back to normal. The very next day on the highway, the car did the exact same thing with even a bigger jolt and all the indicators above went on again for 10 seconds. Pulled over, turned the engine off and the car reset itself. I got to my destination I took it to keyes Hyundai in van nuys, ca. They decided that the transmission computer needed replacing and did it. After picking it up, the very next day the big jolt happened again also while driving on the freeway. This time the side mirror avoidance system, hazard lights and service now indicator lights went off for 10 seconds. I returned it to that same dealer and they had the car for a week and said that they could not find the problem even after talking to the tech line and engineers at Hyundai usa. I said it sounds like the main computer may be the issue but they refused to consider that saying they couldn't find the error codes. They then told me that the error codes recycle itself when turning the the car on and off and get erased!! I have to return home from my road trip and I am very scared to take it back on the road and drive another 1200 miles. It definitely feels dangerous with the car revving at such high RPM's and it barely moving when I bring it to a stop. This occured 3 times now and I am afraid of it happening again and having bought a lemon, potentially. It was purchased @ webb Hyundai in merrillville, in in March of 2020 with 3939 miles on it.
- Seattle, WA, USA
I have had vehicle since June 5th, 2020 and have had 4 dozens times where it will not start. It has been in the service department twice, getting ready to go back for the 3rd time. The first time they could not find anything, the 2nd time, which it had to be towed, I was told that it was because the oil filter was not a Hyundai oil filter and I had to pay $118 even through I have a warranty. Now this morning even with the Hyundai oil filter, it will not start again.
- Columbus, IN, USA
Sporadic hesitation when starting to pull out into traffic. Feels like it is about to stall but if you pump the gas pedal it then responds. Each time this happens it is unsettling to say the least.
- Denver, NC, USA
Vehicle was in motion on I88 westbound in il. Vehicle electrical power cut off completely in the middle of the busy interstate. Acceleration slowed until vehicle died and all error lights appeared and flashed on dash with a "service now" alert. Pulled over and placed the vehicle in park, and turned the switch to see if it would crank again. Vehicle does not start and gives the same "service now" light. Vehicle will not start when jumped by il state police. Called tow truck, currently waiting.
- Aurora, IL, USA
I have been having a problem with the car where the car has a cold start no matter if its summer or winter in California. When I push the start button the car struggles to start and then does start after 2-3 seconds. This problem have been since there when the car was just 500miles on it and the issue exists as of today. It went to the dealership twice and came back saying there is no problem. I have owned multiple cars in the past and have never had such issues
- Santa Clara, CA, USA
September 2019, four months after we purchased it brand new. The vehicles stopped responding to my acceleration on highway speeds when all the technology screens went out in the vehicle. While at a red light the vehicles RPM's will visually go up and down and the vehicle shutters as if it is going to turn off. It has unintended acceleration when I'm sitting at a standstill and go to accelerate the vehicle will jump so to speak once the accelerator is engaged. Unfortunately my videos are too long to upload but I do have confirmation of 2 of the 3 concerns but am unable to record the highway concerns due to obvious safety reasons.
- Orlando, FL, USA
Driving hwy speeds 65mph, car lost all acceleration and almost killed by truck while changing lanes. Pulled to side of road. Car then died, locked, and can not be opened with physical key, key fob nor bluelink remote. Car is brand new July purchase 1800 miles. Bluelink shows 0 problems under diagnostics.
- Centennial, CO, USA
1.3 miles away from the dealership I purchased the 2019 Hyundai Tucson it started to smoke. 5 minutes later it was on fire!! it had less than 400 miles on it and I've yet to find out what exactly caused the fire. Hyundai or the dealership won't tell me. The fire came from the passenger side under the hood. The vehicle started smoking when I attempted to start it and caught on fire while off.
- Port Wentworth, GA, USA
Sporadic hesitation when starting from a complete stop. This has happened to me about 15 times, usually when pulling out into traffic. The car has 4000 miles and has been in service about 6 months. The service manager.stated they have no other complaints but is probably due to the "smart" transmission adapting to different drivers. I understand that there was a recall for 41,000 2017 tuscons for the same issue.
- Denver, NC, USA
I purchased new 2019 Hyundai tuscan ultimate this May. In the first week the service engine light lid up. I took it to dealer and 2 days later the vehicle was returned as fixed. Based on dealer's resolutions it was evap leak code and they just had to replace the cap. Week later the sign came back again and I dropped off vehicle for another 4 days, dealer stated it was same code again and it wont happen again. I took it back and two week later the light came back on again and disappeared after three day. The fourth time light came back again and I will be dropping off the vehicle again. The dealer is still unable to find the cause and unable to fix the issue. Based on the discussion with service manager, it is minor problem for them but the issue is keep coming back and I have to keep beinging the vehicle back to the dealer to fix it.
- Henrico, VA, USA
Vehicle was in motion on I20/459 entry ramp in birmingham, al. Vehicle stopped and cut off completely in the middle of the busy interstate. Acceleration slowed until vehicle died and all error lights appeared and flashed on dash with a "service now" alert. Placed the vehicle in park, and turned the switch twice before it would crank again. Upon starting- the same "service now" light appeared and car was able to drive. "service now" light vanished about 10 seconds after vehicle was driving again.
- Odenville, AL, USA
- Humble, TX, USA