10.0

really awful
Crashes / Fires:
0 / 5
Injuries / Deaths:
0 / 0
Average Mileage:
92,543 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #6

Aug 202018

Veracruz

  • 151,000 miles
My was husband was dropping me off at work driving back home which is less than 5minutes from my job on a street there was a loud pop and the driver on the side was yelling the car was on fire he pulled over took my sweater out of the vehicle and put the fire out.

- Champaign, IL, USA

problem #5

Jan 272018

Veracruz

  • 74,500 miles
I had a recall #121 which was correct at 50,000 miles. The value cover leaks and drips onto the alternator. 25,000 miles it happened again. I was driving my car yesterday and all lights came on so I turned to go home. Call thornton road Hyundai in lithia springs, ga and the service manager told me to bring in my car cause its still covered cause I had 74,500 miles on my car. My husband had to charge up my battery just to make it to the dealership. I got there and I went to service and spoke with this lady and I explained the situation and she said that I didnt speak with anyone because she was the service manager. So she gave me an attitude saying it was already done and they will not do it again. So my husband and I drove home and I broke down, my car stopped on me and it was smoking a little and we had to charge the battery again just to get the car into gear and had to get one of his friends to tow my car home. If they would of fixed the problem right the first time then this problem should of not happened 25,000 miles later. They put my life in danger when I was forced to drive home and broke down on a 2-way highway.

- Dallas, GA, USA

problem #4

Feb 012014

Veracruz

  • 95,000 miles
The contact owns a 2010 Hyundai Veracruz. The contact stated that the vehicle stalled while driving various speeds. The vehicle was previously included in and repaired per NHTSA campaign number: 14V415000 (engine and engine cooling). The contact stated that the failure recurred an additional four times. The contact took the vehicle to the thornton road Hyundai dealer where the valve cover gasket, alternator, and battery were replaced, but the failure recurred. The manufacturer was made aware of the failure and opened case number: 10353756. The approximate failure mileage was 95,000.

- Douglasville, GA, USA

problem #3

Mar 242017

Veracruz

  • 126,000 miles
The oil leak that has previously been reported caused the engine to run low on oil. Since there is a drip pan under the engine a consumer would have no way of knowing that their engine was severely leaking. If there is no oil in your parking spot and no sign of the car smoking a normal person would not check the oil with every tank of gas. This oil leak caused my alternator to fail in traffic, and since the engine ran low on oil I had a catastrophic engine failure ( threw a rod) at 126K. The oil leak causes long-term damage to the engine that Hyundai refuses to acknowledge.

- Lexington, KY, USA

problem #2

Nov 092016

Veracruz

  • 144,142 miles
I recently was driving my 2010 Hyundai vera cruz on the interstate when the engine suddenly died on me. I noticed that there was a mixture of oil and water coming from beneath the car. Upon further inspection I was informed the motor was locked. I had just replaced the alternator in may of this year due to oil leaking on it. I can't recall if the original owner had the car serviced for the recall or not. But I did call in about it and was informed that it was not on the list and if I need to have it checked at the local Hyundai dealer then I would have to pay the service charge. Well to me that wasn't fair, but now the fairness is gone because now I'll have to pay out 6200 to have the engine replaced. This issue could have been avoided.

- Millbrook, AL, USA

problem #1

Nov 012012

Veracruz

  • 70,000 miles
The contact owns a 2010 Hyundai Veracruz. While driving approximately 75 mph, all the warning lights illuminated and the engine stalled. The vehicle was towed to the dealer. It was discovered that oil was leaking from the front cylinder valve cover gasket onto the alternator, which caused the alternator to fail. As a result, the alternator, the front valve cover gasket, and the battery needed to be replaced. The contact received a recall notice for NHTSA campaign number: 14V415000 (electrical system) and stated that the remedy was not available. The manufacturer was not notified of the failure. The failure mileage was 70,000.

- Melboourne, FL, USA