The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The manufacturer was contacted and made aware of the issue however, the manufacturer stated that they were unable to provide any additional assistance. A case was opened however, due to the lack of an estimated time of arrival for the remedy parts, the case was closed. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and then independently accelerated without warning. The manufacturer suggested that the be taken to an authorized dealer to be diagnosed out of pocket. The contact contacted autonation Hyundai columbus (3000 N lake pkwy #200, columbus, ga 31909) and was informed that she needed to pay for the loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available. The failure mileage was 180,885.

- Columbus, GA, USA

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to dickson city Hyundai (1519 scranton carbondale hwy, scranton, pa 18508, (570) 291-5252) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving, the interior and exterior lights started to dim before the vehicle stalled. The contact had the vehicle towed to the same dealer to be diagnosed. The contact was informed that the valve cover gasket had leaked and allowed oil to get onto the alternator. The valve cover gasket, alternator, and serpentine belt were replaced. The vehicle was started and began to shake before stalling. The vehicle was towed back the same dealer but not diagnosed nor repaired. The approximate failure mileage was 66,564. VIN tool confirms parts not available.

- Wilkes-Barre, PA, USA

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to ed voyles Hyundai atlanta (2135 cobb pkwy SE, smyrna, ga 30080, (770)952-8881) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the battery light illuminated. The contact kept the vehicle in neutral and coasted into a parking space where the vehicle completely shut-off. The vehicle was towed to a certify mechanic who stated that the alternator had failed due to an oil leak. The contact had the vehicle towed to the dealer. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

- Atlanta, GA, USA

The contact owns a 2011 Hyundai Veracruz. The contact stated that she became aware that engine oil was leaking onto the alternator. The contact took the vehicle to massey Hyundai (1706 massey blvd, hagerstown, md 21740) where they discovered that the front and rear valve gaskets were leaking. They also confirmed that the engine oil leaked onto her alternator and that the alternator needed to be replaced. The contact linked the failure to NHTSA campaign number: 14V415000 (engine and engine cooling) however, the vehicle was previously received the free repair under the recall. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 136,000.

- Martinsburg, WV, USA

Reoccuring of existing fixed recall from Hyundai reference number 121. The exact issue that Hyundai fixed under recall is reoccurring in regards to oil leaking and seeping from the front cylinder valve cover/gasket region causing alternator and electrical failure. Vehicle was in motion down the highway when it lost all electrical due to the failed alternator.

- Euless, TX, USA

The contact owns a 2011 Hyundai Veracruz. While driving 45 mph, the contact depressed the accelerator pedal, but there was no acceleration. The vehicle had to be pushed to the side of the road. The contact noticed oil all over the alternator. The vehicle was towed to Hyundai of orange park (7600 blanding blvd, jacksonville, fl 32244, (855) 778-2061) where it was confirmed that there was oil all over the alternator and the gasket needed to be replaced. The contact stated that the failure matched an unknown recall, which was repaired by the previous owner. The manufacturer was contacted, provided a case number, and promised a case manager would call him back. The extended warranty had just expired by 400 miles. The failure mileage was 90,030.

- Lake City, FL, USA

We purchased this car new. It has been to the dealer 5 times or more for the repair of an engine oil leak that saturates the alternator resulting in its failure. They have resealed the engine oil pan the first time. Second, third, forth, and fifth time they replaced the front engine valve cover gasket. The last time they followed the recommended procedure as outlined by Hyundai that was mandated by ntsb as a recall. However the oil leak still remains. Upon our last visit in November 2018 the Hyundai service shop determined that the oil leak is from the front engine cover (timing cover). They submitted a request to Hyundai corporate to make the repair under warranty. Corporate advised that the repair should have been made under the vehicles warranty period. Now that the vehicle is out of warranty they have no obligation to pay for the repairs. Plus because it is not related to the valve cover and that repair has already been performed, they have meat their obligations. My complaint is that part of the mandated ntsb repair does involve a portion of the engine cover, but apparently applying a layer of sealant across the seam of the cover does not resolve the issue. Therefore this is still a safety hazard and we are looking at replacing a 3rd alternator.

- Divide, CO, USA

The contact owns a 2011 Hyundai Veracruz. When the contact turned the key in the ignition, the vehicle failed to crank. The vehicle was included in NHTSA campaign number: 14V415000 (engine and engine cooling), but the contact did not receive a notification. The contact noticed an oil leak underneath the front of the vehicle. The vehicle was unable to be driven and was towed by the insurance company to an independent mechanic. The mechanic diagnosed that the engine seized and that the engine assembly needed to be replaced. Team Hyundai (22514 three notch rd, lexington park, md 20653, 1-(301) 433-7574) was notified of the failure and the contact was waiting for them to determine if the failure could be diagnosed and repaired per the recall. The vehicle was towed back to the contact's residence from the independent repair facility. The manufacturer was notified of the failure. The failure mileage was not available.

- Upper Marlboro, MD, USA

While I was driving my vehicle, the battery light came on and quickly I lost power and my ability to control the vehicle. I was able to get it to the side of the road and towed. The alternator was replace and car was driving fine. 2 weeks later, the battery light came back on. I inspected the alternator and could see oil visible on the alternator. I did some quick research and found that there was a recall for a valve gasket leak onto the alternator on my 2011 Hyundai Veracruz, that had been fixed in 2014. Now having the same exact issue. Hyundai of chantilly, va confirmed, but will not cover charges to repair. This is extremely dangerous, as I was driving with my 2 year old twins when the car shut down.

- Sterling, VA, USA

Recall relating to oil leak from the front cylinder bank valve cover gasket completed. Repairs were completed by authorized representative of Hyundai including replacement of the alternator. Front cylinder still is leaking and new alternator is now contaminated. The alternator being contaminated will cause the system to become inoperative as described in the recall. Claim presented to Hyundai and car dealership to inspect the vehicle and complete repairs. Claim denied. Date below is approximate. Final denial issued today 07/09/2018

- Council Bluffs, IA, USA

NHTSA campaign #14V415000 was issues for recall of faulty valve cover gasket that can leak and short out alternator, causing loss of power while driving. Our Veracruz has now had this valve cover replaced three times since this recall was issued, twice now in the last year. This time, 4/2018, the alternator was shorted out and caused loss of power while vehicle was is motion on city street. Hyundai has repaired faulty parts again, however, they have yet to have a valid fix for the problem. The repairs have only been a bandaid, as same problem keeps occurring. I believe there should be an additional recall issued till Hyundai comes up with valid fix for the dangerous problem.

- Park City, KS, USA

The contact owns a 2011 Hyundai Veracruz. While driving 25 mph, the engine stalled and the battery warning indicator illuminated. The contact pulled over to the side of the road. The contact turned off, restarted the engine, and the vehicle operated normally. The vehicle was driven to the contact's residence. The contact experienced the same failure eleven months ago. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 152,742.

- Cleveland, OH, USA

The oil pan or oil pan gasket leaks slowly under the engine. I was told that it is a known issue with most Veracruz that they should fix for free. This issue has been there since I bought the vehicle & I'm waiting for them to fix this recall issue too.

- Spring Valley, NY, USA

The contact owns a 2011 Hyundai Veracruz. While driving 40 mph, the vehicle stalled without warning. The vehicle was repaired per NHTSA campaign number: 14V415000 (engine and engine cooling). The vehicle was taken to the dealer to be diagnosed, but not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Silver Springs, FL, USA

The contact owns a 2011 Hyundai Veracruz. The contact stated that the vehicle was leaking on the passenger side and the check engine warning indicator illuminated. The vehicle experienced a complete loss of power. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

- University City, MO, USA

The contact owns a 2011 Hyundai Veracruz. While driving at approximately 50 mph, all of the warning indicators on the instrument panel illuminated. The accelerator pedal was depressed, but the vehicle failed to accelerate above 30 mph. The failure recurred twice. The vehicle was taken to a dealer where it was diagnosed that oil was leaking on the alternator and it needed to be replaced. The vehicle was repaired under NHTSA campaign number: 14V415000 (engine and engine cooling); however, the remedy failed to prevent the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

- Oswego, IL, USA

Vehicle driven on highway at 60 mph and engine check sign came on, then car sign as antitheft sign appeared than tpc sign and navigation direction sign in mirror all kept blinking on and off. Vehicle started to slow down but speedometer stuck to 60 mph. Vehicle dropped speed gradually and I was afraid that other vehicles coming behind at full speed may hit my vehicle if they are not aware of my vehicle slowing down. I had to pulled the vehicle in shoulder lane and started my emergency blinkers on. Blinkers were going on and off and warning bell were also going on and off. Damaged the battery of my vehicle. Contact Hyundai customer care center and they informed me that the recall campaign 121 does not have remedy to this recall. This is very unsafe and cause an accident, crash, fire or serious injury or fatality, since it affecting to the speed of the vehicle and speedometer dose not responds to the current speed of vehicle. Damages the battery and blow off the horn of the vehicle. Case # [xxx]. dealer wants consumer to pay for the damaged battery and damaged horn. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Deatsville, AL, USA

Following email sent to Hyundai dear sir: I have a 2011 vercruz with 27499 miles that I have loved until January 19, 2014. While traveling at 50mph, the car suffered catastrophic loss of all electrical power: No power straining, no power brakes, no engine power. It could not be restarted. By researching the net, I have learned that this problem has been described many times before. An oil gasket leaks that drips oil on the alternator producing loss of all electrical power and a dead engine. My dealer, L------N Hyundai, did the repair work, only charging me for the depleted battery. Nor were tow charges reimbursed. They concluded that oil had leaked from the gasket, destroying the alternator. I regard this has a serious safety issue. If the problem recurs for me, or for others; serious injury or loss of life could result. I request that you issue a national recall and permanent fix for this problem. I will be contacting the National Highway Traffic Safety Administration. ------ ---------

- Cornelius, NC, USA