10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
3,330 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

Jul 132004

Cherokee

  • 3,000 miles
When braking at high speeds vehicle vibrates heavily. Dealership replaced the brakes every 3000 miles. The problem has not been resolved.

- Fredericksburg, VA, USA

problem #19

Oct 082003

(reported on)

Cherokee

  • miles
Design flaw in degradation of the seals on the drum of the vehicle's anti-lock braking system. This allowed more moisture into the drums, causing unpredictable locking of the vehicle's rear brakes. Such locking could cause driver to lose control. Consumer made many attempts to find a resolution with Jeep and local dealerships and the customer service division, to no avail. The dealerships admitted the problem was endemic to the design and replacing the brakes wouldn't eliminate the problem- it would come back in time. They admitted it's an inherent feature, but stated they have no plans to attempt to rectify it. Other than the brake problem, the consumer was pleased with the purchase.

- Algonquin, IL, USA

problem #18

Oct 122003

Cherokee 6-cyl

  • Automatic transmission
  • 63,600 miles
When driving and braking under any conditions brake pedal pulsates which results in extended stopping distance. Factory defective pads, calipers, and rotors caused excessive vibration, shudder and pulsation while braking. Chrysler issued a tsb with a replacement kit no better than the oem. Consumer was forced to order aftermarket brakes and pads to correct the problem. Consumer filed suit against Chrysler.

- Crestview, FL, USA

problem #17

Dec 012000

Cherokee 4WD

  • Automatic transmission
  • miles
Rotors warped excessively every 17,000 miles. Also, extended stopping stopping distance. Consumer smelled brake fluid when brakes were applied, and the front end shook. Problem has existed since December 2000, and progressing. Dealer was notified.

- Southfield, MI, USA

problem #16

Jun 172002

(reported on)

Cherokee

  • miles
Had to service brakes for the 3rd time after purchasing vehicle brand new. Dealer and manufacture had been notified.

- Grand Island, NY, USA

problem #15

Apr 022001

Cherokee 4WD

  • miles
No sum, mary listed for above vehicle.

- Richmond, CA, USA

problem #14

Jan 042001

Cherokee

  • miles
Brakes began pulsating and shaking on 12/2000, 22422 miles. Repaired 1/04/2001. Repeated previous problem on 4/05/01, 27028 miles. Repaired. Now 1/17/2002 and brakes are again in need of repair. I feel this could be dangerous and at the very least their is a defect in these brakes. Thank you.

- Richmond, TX, USA

problem #13

Dec 072001

(reported on)

Cherokee

  • miles
ABS brake failure.

- E. Bridgewater, MA, USA

problem #12

Jul 172001

Cherokee 4WD

  • miles
No summary listed for above vehicle.

- New Haven, CT, USA

problem #11

Apr 152000

Cherokee

  • miles
Severe pulsation in steering wheel when brakes are applied, and not stopped properly. Dealer was notified. Feel free to provide any further information.

- Rocaway, NJ, USA

problem #10

Jul 032001

(reported on)

Cherokee

  • miles
Brakes began to pulse at 18K and now at 22K when running about 55 mph the vehicle will pulses hard and makes it difficult to control when trying to stop. This is very dangerous when in heavy traffic or on wet roads.

- Goose Creek, SC, USA

problem #9

Jun 242001

Cherokee 4WD

  • miles
While driving about 68mph on an interstate, tapped brakes to cancel cruise control, right front tire locked causing me to lose control on the vehicel hit guardrail head on at about 55mph. Airbags did not deploy. Took vehicel into one dealership 4 times, said nothing was wrong, took it to another once did not find front problem but replaced my whole rear end.

- Crestview, FL, USA

problem #8

May 262001

Cherokee 4WD

  • miles
Jeep acelerated on its own causing me to have to stand on the brakes(thinking I had ABS) brakes did not work correctly, causing me to hit the back of a 4X4 truck at the speed of about 15 mph all bumper parts had to be replaced as did many other parts air bags did not go off. Today I took the Jeep back to dealer for the 4th time to try to get thing taken care of.on the 1st trip I was told that my ABS breaks were working fine and that the mechanic felt them kick in. Took it back a week later because break peddle dropped to the floor, again I was told that all breaks were fine and that the ABS were working. On 5/29/01 my husband took Jeep in and test drove it w/ service manager and they decided the ABS was not working at all. And then we were told that we did not have ABS ( salesmen told us the Jeep had ABS). The front end now shakes at about 45-55 when going around curves and sometimes when making turns at lower speed. When jchrysler was contacted they tried to blame everything on me. It was my fault that I didn't check to see if the Jeep had ABS( who would have thought that it wouldn't have them and we did ask to make sure and we were told yes it had them) and it was also my fault that an inspector did not come out to inspect the Jeep after the crash because I did not request one to although no one told me that one could come out I am supose to be able to find this information out on my own. As of today the Jeep is in for service again 3rd time for brake service 2nd time for front end vibrations and 2nd time to have them fix all the things they didn't do right the 1st time.

- Howell, MI, USA

problem #7

May 102001

Cherokee

  • miles
When traveling normal speed and applying brakes vehicle jerks. Brakes will stop vehicle, but vehicle starts vibrating. Dealership is aware of problem.

- St Antonio, TX, USA

problem #6

May 012000

Cherokee

  • Automatic transmission
  • miles
Steering column vibrates when brakes are applied, especially down hill, causing vehicle to shimmy. Strong vibration allows consumer not to have full control of vehicle. Dealer advised that brakes warped due to overheating.

- Santa Barbara, CA, USA

problem #5

Sep 052000

Cherokee

  • Automatic transmission
  • miles
Brakes are noisy at all times, speed or weather conditions do not matter. Jeep dealer sais that's just the way brakes are on this vehicle.

- Owens Mills, MD, USA

problem #4

Oct 012000

Cherokee 4WD

  • miles
Concerned that failure occurred on a vehicle that is fairly light duty. No safety defect listed in summary.

- Oakland, CA, USA

problem #3

Jan 172001

(reported on)

Cherokee

  • miles
When brakes are applied front end pulsates, and steering wheel wobbles from left to right. Dealer has been duplicating problem.

- Hanover, MA, USA

problem #2

May 222000

Cherokee 4WD

  • miles
A great deal of pressure needs to be applied in order to adequately bring vehicle to a complete stop. Brakes feel spongy.

- Dunellen, NJ, USA

problem #1

Jun 132000

(reported on)

Cherokee

  • miles
Consumer was involved in a high speed frontal collision in which driver's/ passenger's air bags did not deploy. Also, ABS brakes locked up, causing extended stopping distance.

- Delta, OH, USA