10.0
really awful- Crashes / Fires:
- 10 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 22,149 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There is a recall on this vehicle that shows on your website was dated 5/14/14. I was not notified by Chrysler until July 2014 of the recall. I took it into the dealer as it indicates there is a brake booster safety issue. The dealer ordered parts July 30, 2014 and as of today are saying they still cannot get parts from Chrysler and they don't have any eta on when they will have the parts. The dealer refuses to tell me if the vehicle is safe to drive while waiting on this fix. The recall number is P14/NHTSA 14V-154.
- Brimfield, IL, USA
We received a safety recall notice (P14/NHTSA 14V-154) from Chrysler several months ago and have been unable to schedule an appointment with our dealer for necessary repairs. The dealer informs us that spare parts arrive sporadically and in small quantities. I have spoken with Chrysler's recall assistance center about their tepid response to the safety issue and their need to dramatically increase allocations with approaching cold weather. Their representative would provide no assurances that production would be increased to meet demand. I am roughly #210 on the list for repairs at my dealership. Accordingly I am registering a complaint about Chrysler's poor response to this safety issue.
- Oakton, VA, USA
The contact owns a 2014 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer was unable to repair the vehicle for four months because the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/23/14 the consumer stated the repairs were completed on 9/15/14. Updated 4/13/2015
- Burgettstown, PA, USA
Went in to stateline for a brake booster recall after receiving a letter stating the part was in. After sitting for an hour, I was then told I did not have a part there and I would have to wait for a letter. Another words the dealership gave my part away and a 2nd letter has never come in the mail. The brake booster has never been fixed.
- Waxhaw, NC, USA
Jeep has recall for a shield to be placed over brake booster. While inspecting dealer found that master brake cylinder has a leak. Informed by dealer within the next couple of days I would have lost all breaks while driving. Part is on back order which seems very strange. Have checked around the county and no one has this part and everyone shows an expected shipping from the manufacture not until September. This could be a huge safety problem for Jeep. I feel this should be looked into at the earliest possible time.
- St. Charles, IL, USA
Received notification of safety recall P14/NHTSA 14V-154 in may, 2014. Called the dealer. They put the vehicle on list and promised to call when they received parts. Multiple calls to dealer have yielded no results. I am told repeatedly that I am on list and they will call when the parts come in. Received 2nd recall notice for same recall: P14/NHTSA 14V-154 August 12, 2014. Again I called the dealer with no results. I am continually told I am on list and they will be in touch.
- Middlebury, CT, USA
The contact owns a 2014 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 09/05/14
- Troy, NY, USA
This is the second recall that we have had on this vehicle in less than a year. Here is the new real information. Summary: Chrysler group llc (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. We called the dealership, and they stated they will check the break booster, but if there is no corrosion, they will not replace it. Here is my question. What happens if there isn't any corrosion now when it's checked, but it becomes corroded 6-12 months later? I don't foresee the dealership telling us to come in every month to check it out. So we just have to plug along driving every day unsure if our brakes will work or not. This is ridiculous and majorly unsafe. I believe the dealership should replace the part even if there is no corrosion! period. This is the kind of stuff that leads to major lawsuits after accidents.
- Yelm, WA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while traveling at 40 mph, the vehicle failed to properly respond to deceleration attempts and the contact crashed into a tree while trying to avoid a crash. The vehicle was destroyed. There were no injuries. The manufacturer was notified about the failure. The failure mileage was 300.
- Belle Chasse, LA, USA
Was coming to a stop at an intersection. Had only driven 20-30 yards from where I was parked. Going very slowly but brake did not respond and I hit another car coming on the outside lane. No medical injuries but considerable damage to my car and more to the auto I hit. Had received a recall notice just a few days before. Have reported to Chrysler and was told I would receive a call in a few days which I have never received. I feel I am being stonewalled. Also am aware there have been other incidents like this which Chrysler must have known about.
- Paradise Valley, AZ, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle does not have an electronic brake control in order to tow 4500 pounds as stated in the owners manual. The vehicle was taken to the dealer who stated that an electronic brake control would need to be installed in order to repair vehicle. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 900. Updated 05/19/14 MA the consumer stated this was a repair issue. Normally, there is a plug available to install an after market brake controller. This vehicle is not equipped with that option. Updated 05/27/2014
- Dalton, PA, USA
- Whittier, CA, USA