10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,501 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle will have jerk and knock during acceleration. It's occurring more often in the last month. It also lost power to the transmission causing it to cut off. It is dangerous while driving and I never know when it would occur
- Newport News, VA, USA
Driveshaft has gone bad at 29,000 miles. Shudders at slow take off and driveshaft causes knocking sound from bottom of vehicle when accelerating
- Clinton, IA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was included in NHTSA campaign number: 19V447000 (power train). While driving approximately 50 mph, the vehicle would not shift into high gear and caused the engine to rev. The contact took the vehicle to larry H. miller Colorado Jeep (350 S havana St, Aurora, co 80012, (720) 262-2215) and was informed that the remedy was not available. The manufacturer was notified. The vehicle was not repaired. The failure mileage was approximately 65,000.
- Aurora, CO, USA
Transmission slips into neutral
- Palm City, FL, USA
Transmission service light turns on intermittently, irregular jerking or disengagement of the transmission. When the car is turned off and turned it back on then no issue or slipping with transmission.
- Lynnwood, WA, USA
My problem started about two weeks ago when I went to put my car into reverse from park after having just started it and it drove forward instead of backwards. I had to put it back into park then back into reverse before it would go backwards (no I was not on a hill I was flat, the car was acting as though it was in drive instead of reverse). Then it progressed to I went to change from park to drive and the engine just reved when the gas was pressed (acting as though it was in neutral) and I yet again had to put it back into park and turn it off to get it to go into the right gear. Then it progressed to my battery not working properly and my car not wanting to start up right away. And it got even worse to the point my car now says I need service on the shifter. I have had this car for 9 months and I drive it 10 miles a day (to and from work combined) 5 days a week and hardly ever anymore than that. I had never had any problems with it before this week and now all these problems are popping up at once.
- Morgantown, WV, USA
Takata recall:the car doesn't shift properly, the car takes forever to drive forward and makes a loud noise when reversing. I've had the vehicle for 8 months. Sometimes it goes up to a high RPM before it shifts to the speed it needs to be at. The car doesn't take off fast enough. (approximately 12 seconds to go from 0-60mph) I was driving on the freeway when the car suddenly entered limp mode and the check engine light was on.
- Minneapolis, MN, USA
Vehicle stalls while driving. Taken to stetler Jeep in york pa 3 times and thornton Jeep in red lion, pa 2 times. They will do a "software update" or blame it on the oil being low or oil getting past the oil filter. They will say it's fixed, it will work for a few months and then the issue will reoccur. Car will stall/shut off while driving and a transmission service message comes up and the car will beep/ring. Car will some times work again if restarted and sometimes be inoperable for up to 25 minutes, leaving you stranded on roads and highways and unable to move it to side. Jeep dealerships are not able to fix and just keep saying it needs an oil change, which they are the ones doing. This is been happening for years and is dangerous. Jeep is dismissive of their vehicle just shutting off while driving.
- York, PA, USA
The contact owns a 2014 Jeep Cherokee. The vehicle lost motive power while driving the contact was almost left stranded the mechanic was unable to pinpoint the failure. The contact stated that while driving at approximately 35 mph, without warning the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to gengras Chrysler Dodge Jeep Ram, 460 Connecticut blvd, East hartford, ct 06108, (860) 289-0246, to be diagnosed. The mechanic was unable to retrieve a fault code. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 19V447000 (power train). The manufacturer was contacted and informed of the failure. The approximate failure mileage was 82,300.
- Manchester, CT, USA
Transmission stopped working while driving on city street, making left turn. Transmission had to be replaced
- Staten Island, NY, USA
My problem started about a week ago when I went to put my car into reverse from park after having just started it and it drove forward instead of backwards. I had to put it back into park then back into reverse before it would go backwards (no I was not on a hill I was flat, the car was acting as though it was in drive instead of reverse). Then it progressed to I went to change from park to drive and the engine just reved when the gas was pressed (acting as though it was in neutral) and I yet again had to put it back into park and turn it off to get it to go into the right gear. Then it progressed to my battery not working properly and my car not wanting to start up right away. And it got even worse to the point my car now says I need service on the shifter. I have had this car for 9 months and I drive it 10 miles a day (to and from work combined) 5 days a week and hardly ever anymore than that. I had never had any problems with it before this week and now all these problems are popping up at once
- Morgantown, WV, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle shifted gears abruptly. The contact also stated that the gear felt as if it shifted into neutral, which caused the engine to rev high. The contact was unable to move the vehicle out of traffic. The contact had to disengage the accelerator pedal to stop the vehicle from revving high. On one occasion, while driving 20 mph, the engine revved high and the speed would not exceed 30 mph. The contact had to decelerate to move the vehicle onto the road shoulder. The failure was experienced numerous times. The contact stated that the vehicle was taken to an unknown dealer regarding an unknown manufacturer recall for the transmission module replacement. The transmission module replacement did not correct the failure. The vehicle was not repaired. The manufcturer was not contacted. The approximate failure mileage was 4,000.
- Racine, WI, USA
19V-447. We began having this issue last year where we had no idea what the cause of it was. Initially the vehicle would begin jerking while accelerating and continue even at high speeds. This was intermittent and whenever we took the vehicle in for service on this they could not replicate it happening. It began getting worse within a few months and one day last month when my wife was stopped at an intersection when the light turned green she accelerated and lost all power to the transmission causing the vehicle to become disabled in the middle of the intersection. We filed a claim and had our vehicle towed to the Jeep dealership.. the vehicle will suddenly lose all power to the gas and cause the vehicle transmission light to come on. The vehicle blinks that in order to get the Jeep to start up again it must be shifted into park and then it continues to blink the transmission warning. We've been lucky to not have been in an accident yet but this vehicle is unsafe to drive. We were told roughly a month ago when we brought it in for servicing at our local dealership it was flashed and fixed. After researching and finding there was no fix, we were clearly mislead by the repair shop. This happened again 3 days ago where it stopped in the middle of another intersection when my wife was accelerating from a stop and again was disabled in the middle of the intersection. If left for a period of time the Jeep will start with the transmission light on and drive for a short period of time before doing it again.
- Matthews, NC, USA
Vehicle has been a constant headache. Purchased Aug 21, 2018. December something broke, ended up being a transfer case shattered. Damaging our radiator. A week after picking up I still felt the vehicle was off and tried to return to dealer, they didn't have another trailhawk and said they would call me when they did. A few months gone by of hearing nothing. We did a tire rotation and noticed a huge difference in wear. Obviously the front end hasnt been right for months as ai originally complained about. Scheduled the vehicle in for service again to find it needs a wheel bearing replacement. Received the vehicle back and the notice the passenger rear is still making a lot of noise, enough you can hear over the radio, and the steering feels tight and pulls to the left.
- Monroe, CT, USA
Takata recall fill car with gas it will shut off and loose all soeed control and the serbice parking break comes on windshield wipers go you loose power steering lights flash, also car wont go again after you slow down to incomplete stop, also looses acceleration as youre driving with no warning will say to put in park and when you do you eventually loose power steering and you have to try to restart multiple times transmission jumps and jolts when shifting gears at any random time. This all happens very randomly and gets worse any time you put gas in especially filled up all the way have taken to dealer multiple times and they say there is nothing wrong with transmission they cant get it to duplicate issue this has been happening since ive had the car 4 years now and the other issues were supposedly electrical caused by a water bottle under my seat but yet the bottle was removed and im still having problems
- New Port Richey, FL, USA
My 2014 Jeep Cherokee shifted itself into neutral 3 times yesterday, all while stopped at a stop sign or red light in city traffic. This is the second time it's happened, and it seems to happen after I fill up with gas.
- Apex, NC, USA
Transmission jumps going into 3 gear, cant completely fill the car with gas because my transmission light comes and states to "service transmission". slow take off, took to dealership with the check engine light on and found no problems. Took to auto zone and they found a code stating that it was a throttle body position sensor. Please lets find a solution to resolve the issue.
- Macon, GA, USA
My Jeep will jump forward uncontrollably while moving between 9-13 mph. When it happens, it sounds like a bomb going off in the transmission slamming gears down. This happens regularly and can not be controlled. Often times this will happen with the shift lights are all red and you can not tell what gear you are in. I've had this shift module replaced multiple times and on the way home from the dealer will jump again.
- Waterford, MI, USA
My 2014 Jeep Cherokee has been having transmission issues since September, 2018. The service transmission light comes on as well as a message displaying "service transmission" in the dashboard message center. Although the vehicle doesn't "act up" while driving, once you come to a stop it chugs and chugs and takes about 5 minutes to get up to speed again. The only way to reset it is to stop completely, turn it off and wait about 15 minutes and start it back up again. When you start it back up it seems to run fine but the service transmission idiot light is still on. This has happened a total of 3 times since September, 2018. When I take it to the dealership they claim the computer shows no evidence of an error code and that when it happens again to bring it in. The problem is that when it happens I'm too far away from the dealership to bring it in and every time I stop at a stop light/stop sign I hold up traffic because it takes so long to get up to speed. How do they expect me to be able to "bring it in"? they refuse to do nothing about it.
- Ovid, MI, USA
- Dundee, OR, USA