The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle decelerated as the check engine warning indicator illuminated. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was no repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,400.

- Ward Cove, AK, USA

Car began to loose power and started bucking was traveling at 70 mph...then it started thrashing numerous codes and all the lights on the dash started flashing this was followed by a big downshift and then a bang total loss of power on a major freeway. When the car came to a stop it would not disengage from drive then after turning the car off I was able to put it in park. After restarting it all the strong message lights were on as well as different computer messages like check brake, check engine. If you put it in gear it would make a big cluck but no power would only idle. When driving at highway speed the at car looses power and starts to buck and downshift to a lower gear then transmission disengages. Engine stay running but there is no power and nothing happens when you depress gas pedal. This is very dangerous as it happens consistently. Also the transmission many time keeps randomly switching between gears. Dealer again says its a software issue in the transmission. Software recodes have not fixed the problem.

- Dallas, TX, USA

The contact owns a 2014 Jeep Cherokee. While driving approximately 60 mph, the vehicle lost acceleration. Afterward, the vehicle would jerk while in motion. The vehicle was towed to the dealer and the transmission software was updated; however, the failure recurred multiple times. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 25,515.

- Dallas, TX, USA

When driving at highway speed the at car looses power and starts to buck and downshift to a lower gear then transmission disengages. Engine stay running but there is no power and nothing happens when you depress gas pedal. This is very dangerous as it happens consistently. Also the transmission many time keeps randomly switching between gears. Dealer says its a software issue in the transmission. Software updates have not fixed the problem.

- Dallas, TX, USA

My vehicle stopped accelerating forcing me to pull to the side of the road. The service transmission light flashed on and I turned my vehicle off. When I started it back up it allowed me to drive but the "D" symbol flashed and it still stated that the service transmission was in use. When I stopped at red lights the message "shift into park and then into desired gear" appeared. This was the second time this occurred, the first time happening at the end of 2014. I took the vehicle into the dealership I bought it from and they fixed it, I will be doing this again this week. The dealership was al deeby in clarkston, mi.

- Waterford, MI, USA

While driving the car and slowing down, the transmission dropped to a low gear and never recovered. Service transmission indicator came on as I limped home. Brought the car in and it was upgraded with new firmware. Took the car back and after a week had another occurrence. Was driving on the highway and again the service transmission light came on. This time the transmission was stuck in a high gear, and then I lost all gears and coasted. I was lucky to reach the highway shoulder, as tractor trailers flew by me. Turned the car on/off a couple of times (and went from park to drive) and suddenly the car jerked into gear (jumped forward violently). Got going and took it back to the dealer. In my opinion this is a real safety issue. My family is not willing to use the car, and at this point, I would not allow them to use it. I see many similar issues. Can't believe such poor quality is acceptable!

- Morris Plains, NJ, USA

The contact owns a 2014 Jeep Cherokee. While driving 65 mph, the engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,736....updated 04/15/15 the transmission was replaced after four weeks. However, it is not working at 100%. the consumer was informed there was nothing wrong with the vehicle. Updated 04/16/15

- Wickliffe, OH, USA

The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the vehicle continued to accelerate after the accelerator pedal was no longer engaged. The vehicle was not diagnosed or repaired. In addition, after shifting into first and second gear, the vehicle jerked forward. The vehicle was taken to a dealer. The technician informed the contact that the vehicle was operating as designed. The manufacturer was not notified of the failures. The failure mileage was 12,000. The VIN was not available.

- Wood River Junction, RI, USA

This car has been nothing but trouble since 1500 miles off the lot brand new Jeep. And then at 2800 and then at 3000 miles they replaced the power control module then two more times for software update. Then at 10250 they tell me the transmission has gone and needs to be replaced. As if anything else can go wrong with this car the tires they put on from the dealership Firestone my aft right tire split on the sidewall for no reason at all the only damage on the tire was the crack on the tire. So not only is the car defective but the wheels from Firestone as well. Has anyone else experienced my horrible luck.

- Quakertown , PA, USA

I was backing my Jeep into my yard with a utility trailer attached. I heard a noise and I pushed the gear shift up into park and opened my door to step out of the vehicle and make sure I had not hit something. As I stepped out the vehicle started moving backwards and the driver door struck me knocking me to the ground on my back. The left front tire rolled over my pelvic area causing serious injury. Vehicle crashed into a fence and jack knifed the trailer. Complained to Chrysler and they had the vehicle inspected and I received a letter saying they could find no defect. Since then I have had another incident where when I shift from reverse to park it does not engage and slips back into reverse. Fortunately I am more careful and know to double check the shifting mechanism. Does not do it all of the time. May be related to towing. Others who have a late model Chrysler vehicle with this type of transmission and shifting mechanism need to be aware of this problem and need to be sure the vehicle goes into park when shifted and does not slip out once foot is off of the brake.

- Morganton, NC, USA

Just entering the highway doing the speed limit of 70 mph with my newborn child all of a sudden my car suddenly stalled / shook/ and halted while trying to find a safe place to pull over on the higher way. The service transmission light came on. This is a huge safety concern that I had to somehow find a way to pull over on the side of a major highway with an infant in the car while my car was stalling out.

- Naples, FL, USA

Chrysler's new 9 speed transmission started always speeding up when I would let off the gas and expect the vehicle to slow down, even when I just wanted to slow down while coming to a stop light or stop sign. When I hit the brake the vehicle would only then slow down. It scared me when the vehicle would accelerate on it's own. Shifting got very jerky and uneven seemed like could not decide which gear it should be in. While on the freeway in las vegas the message center said"service transmission and the engine light stayed on. When I was able to exit the freeway the transmission sounded like it had sand in it, a very loud grinding sound and there was no power to move the vehicle. I did get it to coast into a safe location to wait for the tow truck to come and get the vehicle. This was the second time this vehicle had a problem the first time was at 3,000 miles. Had the same message on the message center, again I coasted off the highway and came to a stop. At this time the transmission would not engage so the vehicle would not move. It was towed to a Jeep dealer where they said the computer needed an up date for the transmission, they did it and off we went not knowing that we would be left sitting on the side of the road a second time. I did not see a compliant for this type vehicle on your complaints box at this web-site but I have entered this compliant with you before.

- Reno, NV, USA

I took delivery of my new 2014 Jeep Cherokee on September 16, 2014. Right from the start I started having transmission issues. Chrysler Jeep said that they were going to open a "case file" on the car and to return the car to the service manager at the dealership. I took the car into the dealership, and explained what the representative had told me. The service manager said that there was no "case file" opened on my vehicle and that nobody from Chrysler Jeep had contacted them. A couple weeks later I received a call from Chrysler Jeep saying that the case file was "closed" because "I failed to take the car in to the dealership". last Tuesday (February 3rd) after a really bad snowstorm I was driving home when the person in the lane next to me began sliding into my lane. I began applying brake but it was obvious that I needed to apply power to get ahead of her. When I came off the brake and applied heavy power there was nothing there. The engine revved up but the car didn't go anywhere. Then the vehicle dropped into gear and lurched really bad, and the back end of the car started to spin around on me. All of the sudden the front tires started digging in and whipped me straight. I was totally out of control and it seemed like the transmission had a mind of its own. Luckily I didn't hit anything but did end up in a parking lot. After sitting for a second (and the person who almost struck me stopped to see if I was ok), I put the car back in gear and drove back out onto the street and immediately a "4-wheel drive not available" error message came on. This car is dangerous. Chrysler Jeep has shown only superficial interest in fixing the problem. It shouldn't be driven on snowy roads. I hope that someone with the authority to do something can address this major issue before people start getting killed. This is beyond a "lemon" issue. Updated 4/12/16

- Brooklyn, MI, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at approximately 70 mph, the service transmission warning light illuminated. The vehicle stalled. The vehicle was able to restart after several attempts. The failure occurred on two occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. The VIN was not available.

- East Vale, CA, USA

The first incident in October Jeep came to complete stop on highway.also would accelerate on its own. It was towed to dealership. They drove it sent info to Chrysler they said it needed transmission replaced. Was in shop 22 days. Dec.30 2014 towed back to dealership, for several issues. Would not take off when you pressed gas pedal after 2 attempts it lunge and began moving, driving in traffic pressed the brake and it did not slow down instead it speed up after pressing break harder it slowed. Few days later it would not shift out sounded like it in first gear.they once again replaced the transmission and updated the soft ware. It sounds like the shocks are bad but they didn't address this issue either. It rides and feels like it sways all over the road. This Jeep Cherokee latitude was bought new in 2014. I think it is seriously a road hazard.

- Berryville, AR, USA

The new 9-speed transmission on the vehicle shifts very poorly. Very harsh shifts at slow speeds from 1st to 2nd gear. There has been a few times when the car did not want to shift out of first and when it did, it slammed real hard into second gear. Also, car will not shift into 9th gear unless you are coasting downhill and going over 70 mph and when it does, there is a clunking noise. Also when driving and need to accelerate suddenly, there is a very large lag time from when you step on the gas pedal and when the car reacts about 4-6 seconds.

- Redwood City, CA, USA

2014 Jeep Cherokee. Consumer writes in regards to transmission problems. The consumer stated on October 7, 2014 as she pulled out onto the highway, the vehicle stalled. She managed to drift to the side of the road. She let the vehicle sit for a minute and then re-started it. She bean to drive and the vehicle began to buck and lost power. She pulled over for a second time and let it sit for a minute, attempted to re-start it which was successful, but she couldn't go over 25 mph. She drove to the dealer. The dealer kept the vehicle for a week. A diagnostic test revealed a problem with the transmission. One month later, as she was pulling out onto the main road, the vehicle lost power again. She managed to get the vehicle to the dealer. A diagnostics test revealed the vehicle shut off, due to low oil. The consumer claimed the vehicle wasn't scheduled for an oil changed for another 1,000 miles. The dealer advised the consumer to bring the vehicle back within 3,000 to see if the vehicle was burning oil.

- Monroeville, PA, USA

While turning at a stop light the car slipped into neutral. Check engine light came on, service transmission message on dash, parking brake light came on and also traction control light. Pulled over and restarted car still would not engage into to drive. Had to let car sit for 30 minutes then restarted and went back in to drive. Made it to dealership but slipped out of gear one more time on the 20 minute drive. The exact thing has happened 2 more times and has now been at the dealership 3 times in 2 weeks. Afraid for my safety at this point!

- Canton, MI, USA

While driving on flat terrain at a constant highway speed the car suddenly decelerated for a few seconds with the tachometer needle swaying back and forth and then returned to normal operation. This recurred 5 minutes later. The dealer indicated that it was a transmission software problem and loaded the latest software release. Two weeks later the problem occurred again.

- San Jose, CA, USA

Driving on local street about 25 mph when service transmission warning comes on. Vehicle would not shift beyond 2nd gear, transmission began slipping and eventually would only shift into drive or reverse after delays of about ten seconds. Vehicle needed to be towed in to dealer.

- New York, NY, USA