10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,501 miles

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« Read the previous 20 complaints

problem #87

Sep 032014

Cherokee 4WD 6-cyl

  • 300 miles
The vehicle wobbles and shakes due to a jerky movement when it shift to 2nd gear. It drives with jerk all throughout 2nd gear till it changes into 3rd gear. At first I thought the vehicle was new and I should wait for break in but the same still continues and my odometer reads 1900. I feel like it is something to do with the clutch plates for 2nd gear.

- Calverton, NY, USA

problem #86

Aug 282014

Cherokee 4WD 4-cyl

  • 1,583 miles
Car stalled 6X with my 4 and 5 year olds in the vehicle. Smoke billows out of back of car. Ignition coil, spark plugs, filter and oil replaced. 9/2/14 car shifting incorrectly. Computer system reset due to transmission issues. Customer told to bring back after drives 500 miles for oil consumption test. 9/29/14 oil consumption test failed. Pvc intake valve replaced. Dealer to drive car 250 miles and test oil consumption again. As of 10/3, no resolution. Customer has requested replacement from manufacturer. Not approved as of yet.

- Westfield, NJ, USA

problem #85

Aug 012014

Cherokee

  • 1,000 miles
The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the vehicle shook and vibrated when shifting between first and second gear. The dealer was unable to determine the cause of the failure. The contact indicated that both front axles and motor mounts were replaced. The computer was also updated, but the failure persisted. The manufacturer was notified of the failures, but no solution was offered. The failure mileage was 1,000.

- Elkins, WV, USA

problem #84

Aug 202014

Cherokee 6-cyl

  • miles
Driving at 70 miles per hour, vehicle suddenly stop accelerate, all lights came on dash, read service transmission.

- San Dimas , CA, USA

problem #83

Jul 082014

Cherokee 4WD 6-cyl

  • 500 miles
Transmission shifts hard from 1st to 2nd, and from 2nd to 3rd. It also has a pronounced "wobble after it shifts from 1st into 2nd gear, and continues until it shifts hard into 3rd gear at about 20 mph. After a stop will not go into 1st gear for a second or two, then abruptly surges forward with more speed than the amount of accelerator you are giving it. When decelerating, the transmission will actually go into 4th gear and add fuel causing the tachometer to go up between 500 and 1000 RPM. The transmission although touted as a "9 speed", is useless, as it will not go in either automatically or manually at any speed below 75 or 76 mph even though it easily could at 67 or 68 mph with sufficient RPM to still maintain speed. This Jeep is equipped with the towing package from the factory. Towing a 17' boat traveling over 300 miles, the car ran normally on the way to the destination shifting when it needed to and even going into 8th gear a good deal of the trip. On the return trip, the transmission refused to shift out of 5th gear even though the tach was registering 3K to 4K RPM even when going downhill. It also seemed to be losing power and having difficulty going up slight grades on the interstate. A few times I got it into 7th gear by completely letting up on the gas going downhill but as soon as we started up a slight grade it would again go into 5th and not shift into a higher gear. When I reported these problems to the dealer, I was told that this is normal operation for this transmission / vehicle. I've never had a car that did these things and could be called "normal operation". I feel this transmission is a clear danger to all who have bought this vehicle, and the NHTSA really needs to look into this and have Chrysler do something soon to rectify these problems before major accidents, injuries, and death are the outcome.

- Erie, PA, USA

problem #82

Sep 222014

Cherokee

  • 2,200 miles
The contact owns a 2014 Jeep Cherokee. While the vehicle was parked and started, the engine idled up and down and caused the rpms to increase and decrease. During the failure, the check engine and transmission sensors illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,200.

- Fateyetteville , GA, USA

problem #81

Sep 272014

Cherokee 4-cyl

  • 10,102 miles
When driving at highway speeds (68 mph) and slowing down, the gears on the 2014 Jeep Cherokee downshifted, resulting in an increase in speed, despite pressure being applied to the brakes. This occurs with the automatic transmission when braking change gears from 4th to 5th gear. The shift into 4th gear is followed immediately by a 500+ RPM increase in the engine. If heavy, consistent pressure is not applied to the brake, the car will accelerate 1-2 mph. If heavy, consistent pressure is applied to the brake, the car shifts violently and the car "lurches" forward due to the increase in RPM.

- Baltimore, MD, USA

problem #80

Sep 232014

Cherokee 4WD 6-cyl

  • 9,735 miles
This Jeep still intermittently experiences the sensation of wheel wobble when shifting between 1st & 2nd gear. The dealer is saying vehicle performs as intended. ?? I experience this periodically while driving but not every time. This is troublesome & worries me every day while driving this vehicle.

- Dayton, OH, USA

problem #79

Aug 202014

Cherokee 4WD 6-cyl

  • 2,130 miles
When slowing down from any speed foot off gas pedal vehicle suddenly accelerates. Happens at various speeds. Even put transmission in neutral coming to stop and it still accelerates on its own. At every stop and corner just takes off. Yesterday almost hit the car in front of me. I was stopped and the Jeep decided to accelerate. Had it at dealer on 9/12/14 for service. Jeep did tranny update but did nothing. Head of service department said I just needed to drive it to work itself out. I thought he was joking but he was actually serious! going to take Jeep back to dealer before it kills me ( not joking).getting worse all the time.

- Lake Saint Louis, MO, USA

problem #78

Sep 052014

Cherokee

  • 600 miles
I was driving on the expressway doing 60mph. I merged into left lane and began to accelerate to speed limit. Reached 65mph and transmission stalled and threw my vehicle into neutral. I had to pull over onto the shoulder to turn off vehicle and restart. Check engine light remained on as well as message to check transmission. After returning it to the dealership twice, the same thing happened again on 9/22/14 with mileage at 1195.

- New Baltimore, MI, USA

problem #77

Sep 172014

Cherokee 4WD 6-cyl

  • 2,000 miles
While traveling at normal speed in snow mode. The car started to shake a little and was making grinding noises. I drove about ten miles to my host and made an appointment. When I drove the Jeep to the dealer the problem got do bad I thought it was going to break down. I dropped it off and later found out it was the power transfer unit. The part is on back order and I am told I won't get my Jeep back for three weeks. I have only had it for two weeks.

- Pensacola, FL, USA

problem #76

Aug 042014

Cherokee 4WD 4-cyl

  • 1,800 miles
Transmission failure 3 times in the first 3000 miles. First failure was while stationary. Second was at approx 30mph and 3rd at approx 65mph. Failure is unpredictable and causes immediate drop in speed which could result in an accident. Car was 'fixed' by Jeep dealer each time, car failed in same manner all 3 times.

- Greensboro, NC, USA

problem #75

Sep 132014

Cherokee 4-cyl

  • 5,800 miles
Similar to what occurred with the other posts, on Saturday my car stalled while at a stop sign. Disabled, the engine light and the service transmission indicator came on the dashboard. Following the advice of some helpful gentlemen, I was able to get the car home. On Sunday, I took the car to the dealer and the diagnostic test reportedly stated it was the transmission and then a subsequent call identified the issue as an electrical issue. I picked the repaired car up as directed and then the car stalled. I was almost rear-ended as the car was disabled with the hazard lights. I managed to coast the car into a parking lot by using the advice of the gentlemen and then called the dealer, this is the second time the car abruptly stalled. This time it would not start for me to pull into a parking space. I was asked to drive the car back to the dealer, I refused. After speaking to the general manager of sales, the dealer sent two people to bring the car back and the person driving my car stated it stalled twice but he knew how to get the car going. Monday I missed worked, Tuesday they provided a rental, today I picked up the car, and tonight I am in a dealer's rental that will need to be exchanged for another rental tomorrow. This has been a taxing experience that is not expected for a car that was purchased new at the end of April. This is my second Jeep but from what I am reading, there is something wrong with this car that needs immediate attention.

- Calumet City, IL, USA

problem #74

Sep 152014

Cherokee 4-cyl

  • 12,890 miles
I was driving on a low traffic road going approximately 30 mph when the parking brake error warning light appeared on the dash hud and the gear selector D was flashing. Another warning appeared in the hud that stated "service transmission", as well as the check engine light and stability control warning light. As this began I was on a slight incline and began drifting backward, leading me to believe the engine had died but I could still hear it was on so I applied more pressure to the gas pedal but couldn't move forward. I turned the engine off and as I turned the car back on, another warning appeared stating that I should put it in park before attempting to shift (I was in park at the time) so I went ahead and shifted to drive but the entire car jerked and made a very loud thud that sounded as if I was shifting into another gear while flooring the gas pedal. When I finally was able to go forward, I could barely move even though I was applying full throttle and the rpms were redlined. I couldn't go any faster than 15 mph for the remainder of my trip (I only had a mile to go since I was almost home) and the rpms stayed redlined for about half that time but I was never able to accelerate over that 15 mph for the duration of the trip. When I got to my driveway, I put it in park again and opened the hood and the engine was idling much louder than usual.

- Adairsville, GA, USA

problem #73

Aug 232014

Cherokee 6-cyl

  • 50 miles
While increasing vehicle to highway speed and attempting to merge onto the freeway at a safe 'highway speed' the vehicle suddenly "popped" into neutral. I placed the vehicle into neutral manually then, back into a drive gear to continue. Most common occurences with this vehicle are that, it will not 'upshift' properly and, it will hold on to the lower gear far too long before shifting to the next gear. This problem also prevents this vehicle from doing "any kind of coasting", I always have to have my foot on the gas to make the vehicle go forward, even on a gentle downhill incline. Some (most) of the time the transmission will not shift unless the engine revs to about 5,000 RPM. This vehicle has yet to reach it's epa est mileage of 27 mpg, highway or street. My average mpg is 13 mpg even though I am a conservative driver. I purchased this vehicle brand new for my daughter who has yet to drive it consistently do to it's safety issues. The 'check engine light' has been on due to the transmission problems and the dealer has had the vehicle for 50% of the time since I purchased this vehicle. I have yet to see this vehicle go into the 8th or, 9th gear. This vehicle had 229 miles when it was returned to the dealer for service after owning it for 10 days. I purchased it on 8/22/14.

- Newport Beach, CA, USA

problem #72

Sep 012014

Cherokee

  • 40 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while at a stop, the accelerator pedal was depressed and the vehicle hesitated to respond before suddenly surging forward. The contact also stated that the vehicle would not operate in reverse or drive. The vehicle was restarted but failed to accelerate over 5 mph. The vehicle was towed to the dealer, who diagnosed that the entire transmission needed to be replaced. The vehicle was not repaired. In addition, while operating the vehicle in the rain the windshield defroster was turned on but the fog on the windshield would not evaporate. The contact attempted to wipe the windshield using a cloth on both the inside and the outside of the vehicle but the fog could not be removed. The failure was not diagnose or repaired. The manufacturer was not notified of the failure. The failure mileage was 40.

- Pittsville, MA, USA

problem #71

Jul 212014

Cherokee 4WD 4-cyl

  • 7,095 miles
Took car in April for steering wheel noise, and there was a slight wobble then when coming out of a turn then. This became more noticeable as the vehicle was driven. Took it to another dealership the week of July 21, 2014. At that time new front axles were ordered. Took the vehicle in on August 14, 2014 for replacement of front axles. After replacement the concern was worse. They removed axles from a lot vehicle and swapped out. The concern(wobble) is still there. In fact it pretty much happens all the time now when coming out of a turn. A star case was opened with Chrysler. Received a call today, (September 4,2014) from the service manager and I was told that Chrysler engineers were working on a fix for this problem, but not to expect a fix/repair for this for 3-4 months and that they did not think there was a safety issue and that it was safe to drive vehicle. How can they be sure that this is not a safety issue if they don't know what is causing the problem and do not have a solution for this. This is a full time all wheel drive vehicle and if the wheels are not in sync how do we know this will not be a problem when we are on snow covered/slippery roads. Because vehicle was purchased in March 2014, it has not been driven on snow covered/slippery roads.

- Roscommon, MI, USA

problem #70

May 012014

Cherokee 4WD 6-cyl

  • 350 miles
When starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. After the first stop, the car settles down and does not seem to do it again.

- Hammond, IN, USA

problem #69

Aug 222014

Cherokee 6-cyl

  • 8,500 miles
I was driving with my two young children through town. We were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 mph. We were nearly T-boned on the side where my 4 yr old child was seated. The service transmission message light came on and car became inoperable! it had to be towed to the dealership. Dealership had to completely replace transmission. They outright lied and denied any knowledge of transmission issues with this vehicle. In conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. To top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. I drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. This issue with the transmission is deadly! someone will be seriously hurt or killed because of this defect! please do not purchase this car.

- Windsor, CO, USA

problem #68

Aug 192014

Cherokee 6-cyl

  • 800 miles
When you step on the accelerator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.

- Freehold, NJ, USA

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