When car was shifting gears it jerked the whole car and them the screen said service transmission. Tried pushing on the gas to go and would barely move. Tried switching to neutral and then drive again and could push the pedal to the floor and no power. Then put the car in neutral restarted the car and got a little power back but would not go into reverse. The screen kept saying when tried to put into reverse to put it in park and them select gear but would not go into reverse. Finally made it home and turned the car off for a bit and restarted and it would let us go into reverse but still has transmission light on. I took the vehicle back a few days after I bought it and told them it was not shifting right. They told me there were some updates and fixed them but it never fixed it. I am very disappointed with Jeep knowing they had an issue and still put their cars out there to be sold. I wish people were honest and not sell vehicles that have known issues!

- Arlington , TX, USA

The 9-spd automatic will rev high in first gear until the vehicle is steady at 10 mph and slam hard into second gear. Shifting from second gear to third is rough as well. Happens every day upon engine start. When the car has been warmed up from driving for approximately 15 minutes it goes away, but begins again upon being shut off and cooled down. This rough shifting is potentially damaging/destroying the automatic transmission and causes the driver/passengers to "jerk around" in their seats.

- Oklahoma City, OK, USA

When we bought the 2014 Jeep Cherokee it was new. There was no issue with the transmission until we had owned it for about a month. Then it started having a rough shimmy as it searched for the correct gear going from 0 to 10 mph and then 10 to 20 mph. Once it reaches about 25 miles per hour there is no issue with the shifting. We have had it back to the dealership 3 times. Each time they said it was fixed, but upon leaving the lot, it did the same thing I had taken it in for to begin with. With Jeep's update, we now have a long pause going up hill before it gives a rough shift at about 5 mph and then continues to shimmy at 10 to 20 mph. I was told on the third visit they would submit a report to the manufacturer to see what the next step should be to fix the Jeep since the updates did not work. However, they tried the same thing again and said they thought it was fixed, but it wasn't. upon completion of the second visit I was told it needed to get use to my driving pattern" what exactly does that mean? what if more than one of us drive the vehicle" I am getting the run-around from Jeep on a product they shouldn't have sold me in the first place. Everything I read prior to the purchase raved about the 9 speed transmission. Unfortunately, that was incorrect since the transmissions in the 2014 Jeep Cherokee all have the same issue and Jeep doesn't really know how to fix them. I believe I need a new transmission; but will have to force Jeep to do it and hope it works. My time is work something - just fix it. It's a lemon in my opinion.

- Blue Springs, MO, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 35 mph, the vehicle suddenly stalled without warning. The contact also mentioned that the service transmission and the brake warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that the computer needed to be reset. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer, who replaced the entire transmission but the failure reoccurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 9,000.

- Aurora, CO, USA

Wobble in front wheels between 1st & 2nd gears, poor transmission shifting.

- Bayside, NY, USA

As described in previous published complaints, the transmission on my 2014 Jeep Cherokee trail hawk is malfunctioning (software and/or hardware) almost from the start. The last incident--after a previous service at a Jeep dealership--was the worst. While sitting at a stop sign (on my way to another dealership to have the vehicle serviced again for "service transmission" message), the "D" started flashing and the message"shift to P then desired gear" appeared. I followed the message's instructions but as I shifted into "D" the vehicle lunged forward (slightly into the near lane of the cross street). If a pedestrian had been walking in front of the vehicle (crossing the street) at that moment he or she may have been hit. If a car had been passing on the cross street in the near lane there could have been an accident. Fiat Chrysler delayed the sale of the Jeep Cherokee because of software problems. It appears to me from this site --(and other Jeep Cherokee forums) and from Fiat Chrysler's CEO's own words--that the software problems have not been properly addressed. NHTSA needs to act.

- Portage, MI, USA

Erratic shifting, both upshifting and downshifting. Causes car to jerk forward when down and up shifting. Car came to a complete stopped then lunged forward causing me to bump into another car. The car down shifted then felt like it was in neutral then jumped into gear again and jumped forward. This car has less than 4000 miles on it now and has been in the shop twice to address this issue since we had it, but the issue still exist. I am deeply worried about this since my wife is afraid to drive the car at times now. It's not clear what Chrysler was thinking when they released vehicles with faulty transmissions. Not only is this a safety issue, this problem also devalues the car. Who would want to purchase or accept this car as a trade-in with a known transmission problem?

- Bryans Road, MD, USA

Faulty transmission.

- Islip, NY, USA

Within 10 days of the purchase of my new Jeep Cherokee trailhwak I was traveling slowly through a parking lot and approached a speed bump. After traveling over the speed bump I depressed the accelerator when I noticed the vehicle would not accelerate and the transmission sounded as if it was grinding and almost as of something was loose. That particular issue always happens when traveling over a speed bump. I'm now 7 months into ownership and the transmission is very sluggish. Hesitation is normal when accelerating from a stop and really nearly constant. When the car was new I just assumed it was a slow/sluggish transmission but after reading much feedback I understand now it is very common.

- Phoenix, AZ, USA

Transmission safety complaint : built 1/2014 delivered 6/2014 purchased Jeep Cherokee on June 2, 2014 with 170 miles on odometer from capo motors dba orange coast Chrysler, Jeep ). returned Jeep to sales agent June 10, 2014 complaining of transmission not shifting from forward stopped position correctly.he informed us that transmission must adjust to us. ( 1 ) Jeep seems to down shift to a neutral mode even though the transmission indicates Jeep is in the drive gear mode. When applying gas to the Jeep the transmission hesitates then lunges forward requiring driver to apply the brakes to avoid rear ending vehicle in front. ( 2 ) when applying gas the Jeep seems to " quick " shift from lower 1-3 gears to middle gears with excess strong loud force. ( 3 ) when driving down ca. 18 steep mountain two lane highway from 5500 ft. To 1500 ft..in drive mode the Jeep suddenly shifted into neutral when gas was applied rounding a hair pin bend. I could not apply the breaks because of heavy July 4th. Boat trailer traffic behind me. I shifted to manual from drive and the number 9 drive mode was indicated. I then move the gear shift to drive minus and 2 mode was indicated. The Jeep then lunged to a slower speed. I was able to regain control of Jeep to round the bend and immediately pulled to the side of the mountain road. ( 4 ) Jeep gets very poor mileage, seems to have high RPM and seems to be stuck in too low of gear on highway. ( 5 ) in city driving any 90 degree stop light turn from a stand still position requires diligence and extreme caution due to transmission hesitation and erratic nature of problem. ( 6 ) transmission oil has had a foul smell at times.

- Dana Point, CA, USA

After 2 days owning this vehicle the transmission began to have issues shifting from park to drive and reverse. I also got "service transmission" warning lights and "service parking brake" warning lights. The vehicle went in for service and was in the shop for 3 days. 2 months later I had the same issue and the vehicle went in for service for 4 days. 2 months later the vehicle went in for service for the same thing for 8 days. Currently the vehicle has been in for service a 4th time for the same thing for 3 days so far. Problems range from hesitation and/or jumping into gear from park to drive or reverse, rough shifting at all speeds and parking brake intermittently engaging when placing the vehicle in reverse from park.

- New Market, MD, USA

The car gave a message that the transmission needed service. It then drove a few more miles and then stopped allowing me to accelerate. It was like it was in neutral but the engine would not rev. It did let me drive again after shutting down the car but the pattern continued until we dropped it off at the dealer. We needed to turn the car off and on several times. There was also an unknown smell that came and went.

- East Syracuse , NY, USA

While sitting on an incline at a stop light, our brand new 2014 Jeep Cherokee that had only bought 2 days before shifted in to neutral on its own and rolled backwards when the gas was pressed. We had to shift the transmission into manual and back to auto several times to get the gears to catch. Luckily no one was injured and we did not roll backwards into traffic. After that incident the transmission was sluggish and would not shift gears properly.

- Covington , VA, USA

Vehicle was purchased new. Jeep Cherokee 2014. Service transmission light comes on. Vehicle will suddenly not accelerate. This occurs randomly and creates a very unsafe driving condition. Most especially when merging into traffic.Chrysler is aware but will not recall. 2 updates so far. Vehicle continues to experience the problem.

- Dickson, TN, USA

Subject: 2014 Jeep Cherokee limited, V-6 engine/9 speed transmission, purchased 2/25/14. Current mileage: 3940 miles. This subject automobile is experiencing problems that appear to be associated with the transmission and throttle control. The problems are described as: 1.a subtle chatter in the transmission when accelerating similar to clutch chatter. This occurs in lower gears. This behavior is worse when turning hard left/right when transmission is under an acceleration load. 2.the transmission shifting (up and down shift) can be delayed and very abrupt. In going up a hill, the throttle response is delayed with a following abrupt, head jerking downshift. Similar abrupt shifts when upshifting 3.throttle response can be abrupt (surges forward) at light throttle application. This in itself is a safety issue when behind a car at a stop. As the cars in front move forward, a slight throttle response causes the car to lurch forward and accelerate faster than the car in front. This happened to me several times. Fortunately, I was far enough behind to not hit the car in front. This issue was brought to the attention of the dealer 6/26/14. Dealer stated "could not duplicate concern." This complaint is consistent with other complaints for this issue and automobile. Judging by the number of similar complaints, it is strongly suggested that NHTSA look into this matter before there are accidents and/or injuries.

- Cincinnati, OH, USA

Vehicle would not go into gear. Starts but won't move. Happened several times.

- Fairfield, PA, USA

Update on my vehicle.....I just had to take my vehicle back in on 6/22/14 and heard back from the service center on 6/23/14. Apparently somehow my passenger side axle broke which caused the loud bang and my vehicle to stop running and/or from going into gear. They are not sure what caused this or why. Now they have to replace it. I got my vehicle back on 6/25/14 and it does not drive the same, does not have that smooth shifting like it did before, and can still hear a very faint clinging sound when driving. I do not feel safe with this vehicle any longer. It really upsets me that the manufacture let something like this get passed them. They need to do a better job on inspecting these vehicles before they send them out to consumers and do a better job on inspecting all parts. This incident along with my last one I posted about my transmission were told to the manufacture. Now I really do not feel safe with this car, really I don't.

- Pensacola, FL, USA

2014 Jeep Cherokee latitude has had transmission problems since I bought it. Did one software update on 12/2014 which did not fix the problem. Another software update was performed on 05/14 but has not resolved the issue yet. Car jerks in low gears (1-3) but now it also makes a metallic noise when going from P to R and into D modes. It is also jerking when I apply the brakes and the engine starts downshifting. Both software updates have not resolved the problem, but the last one ( transmission tsb 21-018-14 flash) has added new problems to the car.

- Miami, FL, USA

The first issue arose as the vehicle was being backed out of a driveway. While still in motion, the vehicle produced an audible and visual collision alert with no obstructions present. The vehicle stopped suddenly, partially in the roadway, shifted to neutral and shut the motor off. It was necessary to cycle the vehicle through stop-accessory-run and back to accessory before the vehicle could be placed in park. Once in park, the information center (evic) read "battery voltage low". after returning to the stop position the vehicle was restarted and the malfunction indicator (mil) remained illuminated. Scrolling to the battery status on the evic showed a reading of 13.9V, within a normal range. The vehicle was placed in drive and operated properly, except for the mil for 24-hours with multiple starts and stops. The following day, upon starting the vehicle, again an audible and visual alarm sounded and the vehicle shut down completely, with the evic reading 4-wheel drive unavailable. It then changed to adaptive cruise unavailable, then forward collision warning unavailable. An indicator light with an exclamation mark stated that service was required. Again, the vehicle was cycled through the stop-accessory-run sequence without the break depressed to re-set the electrical sequencing. The vehicle was restarted and only the mil remained illuminated. The vehicle was then able to be put in gear and returned to service. Both occurrences took in excess of one minute to return the vehicle to operational, and had they happened in an active traffic area, would have left the vehicle a sitting duck for oncoming vehicles. The dealership has been notified and an appointment scheduled to address the issues. No repairs completed to date; owner advised that the vehicle is still able to be driven, but to keep the phone number to roadside assistance handy.

- Frenchville, ME, USA

I have filed a complaint here regarding transmission wobble/ shudder in second gear that started at about 2000 miles prior to my second issue I am having now. My Cherokee vehicle now shudders all the time and it has just developed a lag in acceleration.I feel like it is the transmission causing both problems. The delay in acceleration is present depending on the gear and speed that the vehicle may be in. The delay has happened when trying to pull out onto highway only to have vehicle pause for at least a second maybe two before it finally will accelerate, allowing traffic behind me at highway speeds to have to avoid my vehicle because of this delay, this has happened several times.had trans flash done prior at dealer and did nothing to fix the wobble/shudder.had shudder documented while I drove vehicle with dealer tech in car.Chrysler now told the dealership that this shudder is a characteristic design of vehicle and that I should accept this and nothing's wrong, this is not acceptable, the delay and shudder are dangerous and distracting while driving and will affect resale value. I had the shudder documented by a a.S.E certified technician that said to bring back to dealer for further diagnostic.a different dealer recommended to drive for another 1000 miles and see if it goes away, this will be the 5th time vehicle has been at the dealership.I believe Chrysler Jeep has no fix for this, and are behind evasive and dishonest concerning these complaints, as other owners have had transmissions and axels replaced and still have the shudder and or delay. Thank you.

- Plainfield, NJ, USA