10.0

really awful
Crashes / Fires:
7 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
39,025 miles

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« Read the previous 20 complaints

problem #196

Sep 172016

Cherokee

  • 23,765 miles
The transmission stalls and dead stops in the middle of the road. This has the drive II transmission. There has now been 3 transmissions in this car and we do not feel safe being behind the wheel of a car that dead stops. We are very fortunate to not have been involved in a severe crash. There have been other recalls also on this car. Those have been taken care of. These have all been since purchase date of July 2014.

- Butler, PA, USA

problem #195

Jan 062017

Cherokee

  • 38,000 miles
While driving on a city street at about 40 mph, the vehicle shut down and I could not accelerate or steer. I received the message on the message center that said "car must be in park in order to shift." The vehicle started again after about 30 minutes and numerous attempts. The following day, I took the car to the dealer. I ended up being told that they found no oil in the motor, they did an oil change and I should begin an oil consumption test. I should note, I had gone almost 6,000 miles since my last oil change when this occurred and received the "oil change required" message on the message center for the first time that very morning. The dealer told me this is a known problem with this model year and engine. I asked why I didn't get some type of warning light. Was told that this model does not have a low oil indicator light. I said ok, but it does have an oil pressure light and a check engine light, why wouldn't one of those come on? they had no answer. I started monitoring the oil myself every 250 miles. After I drove 1000 miles, the oil was at the same full level as it was when the oil change occurred. I went back to the dealer and they came to the same conclusion. I was told to come back again in 1000 miles. I was monitoring the situation for the next 1000 miles and, as of the the day before I took the car in, the oil level dropped about half way down the "full zone". the dealer told me the oil was exactly the same as before and there is nothing wrong with the car! I am fortunate the car stalled while I was driving at a relatively low rate of speed. After researching, this is a common problem in this year's model that Jeep is aware of and it sounds like the only solution to the problem is to replace the engine. I was told the same by the dealer initially, but now I am being told there is nothing wrong with the car.

- Glendale Heights, IL, USA

problem #194

Feb 182017

Cherokee

  • 40,591 miles
Just bought with 40K miles one month ago (1/21/2017). 1 week after buying, while driving through the middle a busy city intersection, the engine shuttered and shut itself off. I was right in middle of intersection. The display indicated that I had to put the car in neutral to restart. I did, but it restarted and pressing gas didn't even rev the engine. I waited about 30 seconds and restarted. It worked and I drove away. Found out about safety recall that day and had Jeep dealer do the recall the next day..then, 2 weeks later, I was in park at the vet with the engine on, the engine stuttered and did the exact same thing. I restarted it and again, pressing the gas...even flooring it...did not even rev the engine at all. I waited about 30 seconds, restarted, and drove off fine. I got an oil change with full synth (0W 20) oil the next day, because of some reports that the oil could be part of the problem. Then only a week later (yesterday, 2/18/17), I was on a trip to West Virginia with my wife (140 miles from home), and was driving away from a stop light (turning right) and it did the exact same thing. The engine just shuttered and shut itself off while driving. I was lucky to drift close to the side of the road, but I didn't even get fully off the road, restarted, and no amount of pressing the gas would even rev the engine. I turned it off, waited 30 seconds, and restarted. It works, though it doesn't seem smooth any more, but now the check engine light is on. I've had many vehicles, but have never had a problem like this. I will be going back to Jeep to have them look at it, but I don't want to keep paying for visits where they can't find anything (like a lot of folks with this particular model on the boards). I love this vehicle, but I'm actually afraid to drive it....updated 05/11/17

- Glen Burnie, MD, USA

problem #193

Feb 012017

Cherokee

  • 35,000 miles
While driving and turning around the corner, vehicle lost power but I was able to drive to the side of the road. It also did this the following day. After a internet search, I found out that the vehicle will lose power such as this if the oil is low. After checking the oil dip stick, it was low by 2 quarts. No oil indicator displayed in the vehicle. After adding the oil, the stalls went away.

- Milwaukee, WI, USA

problem #192

Jan 132017

Cherokee

  • 42,000 miles
Check engine light came on December 17th and when we were able to take it into the dealership for the third time with transmission light on also, they were supposed to complete the repair and did not. As of January 16th, 2017 we have been notified that when the check engine light came on again and was hooked up to be diagnosed the engine needed to be replaced. We cannot get a straight answer on anything but I know it is related to the transmission. All that Jeep has done each time is reset the computer to wipe out the warning lights and sent us on our way. It could have at anytime injured or killed myself, my husband, child and anyone else while we continued to drive the vehicle.

- Garland, TX, USA

problem #191

Jan 112017

Cherokee

  • 22,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at approximately at 60 mph, the engine stalled. The vehicle experienced a complete loss of power without any warning. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.

- Bronx, NY, USA

problem #190

Jan 112017

Cherokee 4-cyl

  • 73,000 miles
On 3 occasions. I've had this vehicle at the dealership, explaining the vehicle hard shifts, lunges, disengages, 'd' warning light blinks, and engine dies. And each time the service writer tells me they can find no problems. According to automotive news report dated Feb. 2, 2015, this is not new news. Jan. 11, 2017, my wife was driving home from work after dark, in the inside lane, and the engine died, and had to coast to the unsafe inside shoulder against the barrier wall, with no way for me to come to her rescue. Called a wrecker, towed the Jeep home, only to get home and check it out, and find no evidence of any problems. What's more, the service writer also told me the usual amount of oil this engine uses (about a quart a month) is normal.

- Blanchard, OK, USA

problem #189

Dec 162016

Cherokee

  • 55,000 miles
My 2014 Jeep Cherokee has randomly been popping up a must be in park to shift message followed by the battery sign and then just stalling out. The dealership is attributing this to low oil level. My car never gives any kind of message that states the oil level is low and is not showing that the vehicle yet needs an oil change. Dealership states its because of intermittent oil pressure. The car stalls out to protect the engine from over heating. I think this is a very unsafe feature for my call to stall out with out any warning in the middle of a busy main city street. This happened four times in five days before I finally demanded the dealership provide me a loaner car because their next available appointment was 3 weeks out.

- O'fallon, MO, USA

problem #188

Dec 272016

Cherokee 4WD 6-cyl

  • 39,000 miles
Vehicle being considered for lemon policy. Vehicle is surging / moving / creeping when stopping at less than 2 mph. Wife will no longer drive due to safety concern. Has forced us to seek rental vehicle until Chrysler approves solution. Transmission "klunking" during 2nd to 3rd gear shift change. Recent hesitation from engine when starting in 1st gear as normal. This is new transmission and appears to be getting worse since replacement and stall issue reported during highway driving which forced vehicle to side of road with no power. Dealer notified. Chrysler will not authorize rental vehicle until resolved, very dangerous situation to continue to drive.

- York, SC, USA

problem #187

May 162016

Cherokee

  • 23,000 miles
Reported our problem in May 2016 -- received a recall notice months afterward, however, dealership said "didn't apply to our vehicle" - we had exact stated problem on the recall notice - so confused, frustrated, not to mention afraid to take vehicle on long trips on expressways - we rent cars for this (our problem: Vehicle turned "off" completely in the middle of a busy expressway - we are lucky to be alive!)

- Buford, GA, USA

problem #186

Mar 032016

Cherokee 4-cyl

  • 34,000 miles
On board computer, obstructing major traffic lanes, diagnostic trouble code (dtc) defaults the transaxel to neutral and complete loss of motive power. The loss of motve motive could cause crash without power. Updated 01/17/2017

- Atlantic City, NJ, USA

problem #185

Dec 092016

Cherokee

  • 25,690 miles
When driving, the vehicle shuts down and message on dash says "car must be in park in order to shift." Vehicle will not restart. This problem has happened multiple times while vehicle is in motion. We have had it taken into the dealership with no resolve. After researching, this is a common problem in this year's model that Jeep is aware of. However, the common resolution is dealership still claiming an oil change is needed. Most recently our Jeep was 500 miles under the dealership's recommended oil change. I fear for my family's life if this stall happens when crossing busy highways in town.

- Port Charlotte, FL, USA

problem #184

Dec 052016

Cherokee 4-cyl

  • 46,000 miles
The vehicle has shut off while driving in the middle of an intersection on two separate occasions.

- Pittsgrove, NJ, USA

problem #183

Jan 012016

Cherokee

  • 42,000 miles
My vehicle has had hard shifting ever since I purchased it brand new in 2014. There's a slight delay when accelerating which makes it very dangerous to turn into oncoming traffic. In January of 2016, my vehicle actually stopped on me while making a right hand turn when taking my kids to school. Luckily the vehicle stopped in the school zone so the oncoming traffic was approaching at a slow speed. It took me four attempts to get the vehicle started again. The service transmission light came on the dash. It had to be towed to the dealership three times in January because it would not start, or if it did, once I started driving the on dash screen would say "shift to drive" and then the "service transmission" light would come on. The vehicle stopped while in motion so I had to pull over and wait before starting the vehicle up again. I was told by the dealership that my vehicle needed a transmission update and a new battery. It was explained to me that a bad battery will cost this specific vehicle to have transmission issues. But after the update and the new battery, the hard shifting and the delay when accelerating remained. My vehicle is not safe to drive with my three kids in the car; the hard shifting makes it feel like we will get whiplash and the delayed acceleration makes it feel like the vehicle will can stop at anytime while in motion. I don't think the transmission update that the dealership does is a solution to this ongoing problem because it hasn't corrected the issue on my vehicle.

- Laveen, AZ, USA

problem #182

Oct 012014

Cherokee

  • 1,500 miles
Hard shifts, odd shift points, hesitates and lurches into gear

- So St Paul, MN, USA

problem #181

Nov 162016

Cherokee

  • 17,243 miles
For the 3rd time - check engine light, check gas cap light come on, odometer starts flashing and vehicle loses all acceleration after those lights come up. You can floor the gas pedal and the vehicle will barely get to 40 mph. Last time it was brought to the dealership they performed flashes (3 weeks ago) and the issue went away. Happened again today while pulling out of a busy shopping center and the car lost the ability to accelerate and had to limp it home to be towed to the dealership. The dealership advises they are unaware of any issues like this however there are multiple reports of this make\model\year having this exact same issue. The first time it happened I was doing 80 mph on the interstate and the car immediately dropped to 40 mph nearly causing a collision.

- Wesley Chapel, FL, USA

problem #180

Mar 022016

Cherokee

  • 15,000 miles
The contact owns a 2014 Jeep Cherokee. While driving at a low speed, the vehicle stalled and the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The check engine warning indicator illuminated. In addition, whenever the heating or air conditioning units were activated, a mold odor emitted from the air vents. The vehicle was towed to a dealer, but the cause of the failure was unable to be diagnosed. The dealer speculated that the software needed to be reset. The vehicle was repaired. After the repair, while driving down an incline at various speeds, the accelerator pedal was depressed and the vehicle hesitated to move forward. The rpms increased. The vehicle was taken back to the dealer and the software was reset. The vehicle was repaired, but the failure persisted. The VIN was included in NHTSA campaign number: 16V529000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,000. Parts distribution disconnect.

- Burbank, CA, USA

problem #179

Nov 092016

Cherokee

  • 21,626 miles
When slowing for a stop sign the car stalled once 5 days ago but restarted after shutting down and it was fine. Then yesterday morning it stalled 3X before leaving my development. I drove to have the battery checked locally and it was ok. I drove to the dealership who told me the problem was because the oil was low, that these cars burn a quart of synthetic oil every 2000 miles and "when the oil runs low they shut off to protect the car." What?? and how dangerous. I questioned a recall recently received about Jeep stalling while driving and was told it wasn't related. I'm really just in awe and disbelief that this could be a feature that the manufacturer planned for!

- Miller Place, NY, USA

problem #178

Nov 192015

Cherokee

  • 17,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at approximately 25 mph, the engine stalled without warning. The failure recurred five times. The vehicle did not restart the last occasion. The vehicle was towed to a dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 16V529000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 17,000. Parts distribution disconnect.

- Port Washington, NY, USA

problem #177

Aug 222016

Cherokee 4-cyl

  • miles
Safety recall listed below. Notified 2 months ago. This can cause a crash without warning! I am not comfortable driving a vehicle that could cause serious bodily injury/death to myself or anyone else. VIN: [xxx] year: 2014 make: Jeep model: Cherokee limited fwd number of open recalls: 1 NHTSA recall number: Opens new window takes away from VIN lookup section> 16V529 recall date: August 22, 2016 manufacturer recall number: S55 summary: The transaxle wire harness on your vehicle may have been built with insufficient wire terminal crimp(s). This may cause an intermittent high electrical resistance in the transaxle wire harness circuit(s). A high resistance circuit(s) in this wiring harness will cause the on-board diagnostic system to set a diagnostic trouble code (dtc). When the dtc is set, the system defaults the transaxle to neutral and the customer experiences a loss of motive power. Safety risk: The loss of motive power could cause a crash without warning. Remedy: The transmission control module (tcm) must be reprogrammed with new software. The new software strategy will eliminate the transaxle shift-to-neutral condition for this issue, place the transaxle in a fixed gear limp mode and illuminate the malfunction indicator lamp (mil) if a high resistance circuit is detected in the transaxle wire harness. Recall status: Recall incomplete. Remedy not yet available information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

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