10.0

really awful
Crashes / Fires:
7 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
39,025 miles

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« Read the previous 20 complaints

problem #136

Feb 222016

Cherokee

  • miles
Have not had an issue yet, but am concerned there may be. I've had problems with the shifting/stalling/engine hesitation/transmission issues of my car since I purchased it on 2/19/16, with only 15,300 (approx) miles on it. Does fine on the highway, but all kinds of problems in town. The dealership is telling me there is nothing that can be done until Chrysler Corp finishes the computer update to repair all this. Wanted this safety issue out there, in case something does happen. Very frustrating!

- Deer Park, WA, USA

problem #135

Feb 292016

Cherokee 4-cyl

  • 33,000 miles
The contact owns a 2014 Jeep Cherokee. The contacted stated while at a stop sign, the vehicle suddenly stalled. The contact had to put the vehicle in park in order to restart the vehicle. The failure occurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the oil change was not performed at a 1,000 miles. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was $33,000. The VIN was not available. Updated 05/18/16

- Las Vegas, NV, USA

problem #134

Apr 042016

Cherokee

  • 70,000 miles
Bought this at steve jones Jeep in owensboro ky in may of 2014. I took it back to them 4 times complaining about transmission shifting erratically. This is a similar complaint that I have read over and over about on this site and other forums. Jeeps response is to do an other software download. They did 2-3 software reloads but said it was running normal and there was nothing they could do. I have learned to deal with it for last 1.5 years. It has days where it shifts really rough other days it is great. My friends joke with me whether my car is having a good or bad day, seriously! sounds funny but it has been really aggravating. Every once in a while it stalls when coming to a stop at stop signs/lights, or when taking off. To restart have to remove key and then it usually restarts fine. This morning it seemed to be running fine, I pulled out of subdivision and it stalled in middle of road. I tried restarting and it wouldn't, could hear fuel pump up and engine turned over then starter disengaged. During this I was nearly hit by a on coming car. I push if to side of road. After 8th or 9th try it finally started. It had a red warning "service transmission" and engine light on. It stalled several more times after putting in gear. It felt like it was stuck in 3rd gear. I shut it off for 10 minutes then restarted it and warnings were gone and it drove normal to work. Coming home it also stalled once while leaving work. Today was the first time this has happened that it nearly caused a major accident. I really fear this problem will end up in my death, I will end up killed in an accident because of a software glitch. I made another appointment foe this Saturday at dealer but I already know what the out come will be. They will reload the software and there will be no change. I can not afford to buy another vehicle but after this morning I feel I have to do something.

- Spanish Fort, AL, USA

problem #133

Apr 012016

Cherokee 4WD 6-cyl

  • 30,000 miles
The contact owns a 2014 Jeep Cherokee. The contact noticed a burning odor under the hood and, within seconds, the engine caught fire. There were no injuries. The fire department extinguished the fire and stated that it initiated at the transmission area. The vehicle was towed for further inspection. The manufacturer was notified. The failure mileage was 30,000...updated 05/17/16

- Macclenny, FL, USA

problem #132

Mar 222016

Cherokee 4WD 6-cyl

  • 22,020 miles
My Jeep Cherokee 2014 has 21181 mileage and the check engine light came on.I notice that the car was shifting into gear hard and at times would not accelerate when getting on the freeway. So my husband took it to get the oil changed at the dealership where we bought the Jeep and they said everything looked good. Well when my husband left all the dummy lights came on he turned right around and went back to the dealership, the service manager came out and said the tech put the wrong oil filter on and that they would have to redo the oil change. On a month later the check engine light comes on so we call the dealership and ask if maybe them putting the wrong filter on that I would cause the check engine light to come on.the service manager said no that we would have to take it to Jeep. It is still under warranty because it is under the mileage.but I looked on the complaint forum and seen many people having the same problem some having a hard time getting Chrysler to help them. And almost all of them having the transmission replaced. I find that to be very disturbing considering I have only had the car for 8 months. I feel that the car should be replaced this is a dangerous situation that could cost lives. Thank you.Tacoma

- Tacoma, WA, USA

problem #131

Sep 012014

Cherokee

  • 15,000 miles
My car will shift hard in reverse, sometimes into drive, and also from 1st gear into 2nd gear. Also, when turning, and trying to accelerate, I notice the car feels like it is in slow motion and does not accelerate, even if I am stepping hard on the pedal. I have also noticed that the car will not shift into higher gears when climbing in elevation. Many times I have been driving up in elevation, and will be stuck in 4th gear unable to shift to a higher gear. The problem all seems to revolve around this new 9 speed transmission. I have taken to the dealership, and they have checked the computer to find nothing. I am updated on all of my recalls. I was told next time, "I should buy a V6" by the dealership.

- Glendale, AZ, USA

problem #130

Feb 292016

Cherokee

  • 39,878 miles
While driving engine shut off without warning, speed goes to 0mph, low battery warning pop up and want me to shift to P and desired gear. Turned it off and on nothing happens. Try it few times and nothing. Waited for 3-5 min turned it on, and it runs normal with engine light on. After about 100ft it stall again. Try the process before and it goes normal again. Car stalled twice a day. First stall happened few days ago. Vehicle was in motion on a city street.

- Carolina, PR, USA

problem #129

Jan 292016

Cherokee

  • 15,015 miles
On 2 seperate occasions in the past month, vehicle is driving straight on the highway just fine when the vehicle unexpectedly loses power (does not stall, simply will not maintain speed, until vehicle finally coasts to a stop as the momentum fades). Transmission light & other lights illuminate, finally the service engine light remains lit. After a prolonged resting of the vehicle (typically 15 minutes or more) the vehicle then becomes able to move again, but must accelerate very slowly at first. Eventually vehicle can resume normal speed. Very dangerous as vehicle loses ability to move during crowded rush hour traffic!

- Holtsville, NY, USA

problem #128

Feb 082016

Cherokee

  • 22,687 miles
Vehicle stalls sometimes around 20mph. Stalls when foot is left off the gas.

- Naperville, IL, USA

problem #127

Jan 312016

Cherokee

  • 31,000 miles
Transmission failure while driving. Car failed to accelerate while on a city street, transmission and parking light came on. When car was able to be re-started, loud "clunk" sound occurred when gears shifted. Car had to be towed to dealership. Fear for safety of me and my two children to drive car and have transmission fail and car stall while on the road. After researching and reading similar incidents that have occurred to countless others over a two year period, it is appalling that nothing has been done to warn customers of the deadly dangers of this car or that a recall or buyout has not happened. Many of us are now stuck with these dangerous vehicles with no recourse as of yet.

- Clermont, FL, USA

problem #126

Jan 222016

Cherokee

  • miles
Drive about 37689 miles. Inserted key to run, nothing happened, turned it off, turned it back to run, it power up but engine light pop out, transmission failure, tcm internal failure code P1634. Turned it off, waited for half hour, turned it on, power run normal with a lot of noise, engine light still on. Shift it to drive and it goes backward, then shift it to park, cranking noise under the car. Messaged transmission service, park brake service and ESC disabled/off. Turned it off again. Waited for few minutes turned it on, engine light still on, shift it drive, push the pedal (gas) doesn't go, about 3 seconds later it drive normally. Every time shift to drive have to wait few sec to go.

- Carolina, PR, USA

problem #125

Jan 202015

Cherokee

  • 38,675 miles
While driving the vehicle, the vehicle all of a sudden shut off. The "service transmission" light came on. After sending the truck to the dealership, two days later I experienced the same issue. The truck shut off when I was turning into the intersection while taking my kids to school. Same message appeared on the dash. I've read online that many Jeep Cherokee owners are experiencing the same issue. My vehicle was purchased brand new in 2014, 37,688 miles. The vehicle is still in the shop, but I am honestly afraid to drive it again because it is very dangerous to drive a vehicle and to have it just shut off all of a sudden due to a faulty transmission by the manufacturer.

- Laveen, AZ, USA

problem #124

Jan 172016

Cherokee 6-cyl

  • miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the vehicle stalled. As a result, another vehicle crashed into the rear of the contact's vehicle. There were no injuries and a police report was filed. The vehicle was towed to the dealer. The mechanic was unable to locate or duplicate the failure. The vehicle was currently being repaired for the rear end damage. The manufacturer was not notified of the failure. The failure mileage was unavailable. Updated 03/09/16

- Bainbridge Island, WA, USA

problem #123

Jan 162016

Cherokee

  • 16,539 miles
I started my car with push button ignition and it immediately accelerated to 4000 RPM and stayed at that speed for over 20 minutes. During that time, I was unable to turn the car off and could not shift the car. When the engine finally returned to a normal idle speed, I could shift the car but could not accelerate the engine. I would press the gas pedal and nothing happened...the engine remained running at idle. I called to have it towed to the dealer and after it sat for an hour or so, it was able to be driven on to the flatbed truck. The check engine light was on. After 5 days, the service manager called and said that they couldn't find anything wrong with the car. The check engine light was not on and there were no codes indicating a problem. They did nothing to find or address this problem and I'm concerned that it could happen again while I'm driving the car. I am also concerned that the engine could have been damaged by running continually at 4ooo RPM for over 20 minutes.. I would assume that this event was caused by a software problem, so I am confident that it will reoccur. Frnkly, I am afraid to drive this car.

- Calverton, NY, USA

problem #122

Jan 182016

Cherokee

  • 15,995 miles
My vehicle has had continuous issues of jerking/missing gears when it shifts, when I took to be checked I was told it was a known problem with this vehicle and there was nothing that could be done until the engine blows up. I was not notified of any sort of issues when I bought the vehicle new. I have also now had continuous problems with my vehicle not starting from being stationary, multiple times it has not started after being off for a period of time, ie 24 hours, but also numerous times my vehicle has shut off while in motion, I was driving down the road and my vehicle just shut off completely, no lights, no gas, no radio etc. I was luckily on the side of a non-busy road at that time about to turn onto a main road. I had both my children in the vehicle with me. I was unable to start my vehicle from this now stationary position for approx. 15 minutes I sat idle in the road with my children in the car. Another time my vehicle shut off while I was driving in a busy intersection my car shut off as I was turning and I was almost T-boned my vehicle started up after trying a few times and I was able to get out of the road way. Once I was parked in a parking lot to collect myself, my vehicle would not start again. It took approx. 4 times trying to start it again. I have contacted the dealership again and will be taking it back, to be checked. When I took it to them the first time for it to be checked as to why it shut off and they could only come up with that it was low on oil, they did an oil change and said nothing was wrong with my vehicle, which clearly the oil wasn't the problem because it has only been about 400 miles since the oil change.

- Waterford, CT, USA

problem #121

Aug 102015

Cherokee

  • 35,000 miles
Car has lost power while driving 3X. Car was in motion/traffic travelling at 65mph, 45mph, 65 mph.dealer/manufacturer are not able to identify problem. Service advisor at steven's creek Chrysler, Dodge, Jeep stated that Jeep needs to buy the car back but manufacturer is unable to help out. Car towed twice to dealer.

- Los Gatos, CA, USA

problem #120

Dec 302015

Cherokee

  • 33,828 miles
At four different random occasions vehicle will disengage the transmission while in drive and become uncontrollable only thing responsive are the brakes. The power steering will go out as well and the vehicle transmission light and parking light will appear on the gauge display. After pulling over on the highway and letting the vehicle sit off for 5 minutes, I would then restart the vehicle and still get a indicator stating to put the vehicle in park when it is already in park. Afterwards vehicle indicator lights would go away after a few restarts and once put in drive gears would shift roughly. After multiple times of turning the vehicle on and off things will return to normal but as stated before I have no clue what triggers the transmission to disengage. It has happened to me while driving through the city and highway going at different speeds.

- Fort Mitchell, AL, USA

problem #119

Dec 302015

Cherokee 4-cyl

  • 39,000 miles
I bought a new 2014 Jeep Cherokee limited and after one week, check engine light came on and car wouldn't start. Taken back to dealership and was told it was fixed. Since then the Jeep shifts very hard making the SUV lurch forward at times and other times it will shift into a lower gear when speeds over 50 mph and make the SUV jerk to a slower speed. When cruising down a hill without pushing the accelerator, SUV will shift gears many different times causing the Jeep to lurch forward quickly without warning. When trying to pass a car on the hwy, it takes Jeep a few seconds to "catch" the gear and make it go faster. I have had several near misses of other cars hitting me and me, hitting others due to the unpredictability of speeds and jerking forward. I have had the SUV in the shop 4 times for "software updates" and told that would fix the problem. It has never fixed the problem. Most recent near miss was yesterday 29 Dec due to downshifting wile moving at higher speeds and causing the SUV to slow dramatically without warning.

- Clarksville, TN, USA

problem #118

Dec 052015

Cherokee

  • miles
Roseville Chrysler called 12/11/15 @ 10:32 am told me they completed oil change and I can pick up my vehicle. Fyi: This vehicle was towed to roseville Chrysler dealership 12/7/15 and will remain there because this vehicle is a lemon and is dangerous. Will not risk my life or my 6yr son health to drive this vehicle!! 2014 Jeep Cherokee SUV started jerking & idled stop moving on me twice 12/5/15 @3:30pm. I was stuck in the middle of intersection 13mile & utica for 1minute fortunately no one was tailgating & I didn't get in a car accident. All I want is to exchange for another vehicle that is not a Cherokee. Purchased vehicle May 8 2014 incident dates May 9, 2014 bake & radio complaint May 12, 2014 brake complaint Sept 5, 2014 radio complaint Sept 9, 2014 radio replaced Sept 11,2014 radio complaint 4/6/15 complaint over jerking vehicle 7/21/15 installed new transmission / installed new door handle latch for trunk 12/5/15 jerking SUV twice 2 stops driving 12/7/15 returned to dealership

- Detroit, MI, USA

problem #117

Nov 262015

Cherokee

  • 21,062 miles
Car has been taken in to the dealer numerous of times due to transmission jerkin. In March 2015 the transmission was replaces and the jerking continuous. I have been taking the car in for the transmission jerking but according to the dealer they can't duplicate. As of November 26,2015; the car started to stall while in movement and I have to wait about 10 min for the car to start. So this means that the car stops in the middle of the street and freeways with going traffic and does not turn back on. It happened every day after that. On November 30, 2015; in a matter of 3 block the car stopped 3 times. I took the car to the dealer on December 1, 2015 and as of now they want me to pick up the car because they can not duplicate. To me is a matter of safety. I drive by myself with my 3 kids. I don't understand if they are waiting for something major to happen to me and my kids to do something about it. I have a trip planned for this weekend and honestly I don't even know if it would happen due to the insecurity of the vehicle. I have contacted manufacturing and they are doing nothing about it. Also, a BBB claim was done because of the issues with the transmission and there was nothing done about it either. I and getting ready to do another BBB due to the stalling as well.

- Chula Vista, CA, USA

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