10.0

really awful
Crashes / Fires:
7 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
39,025 miles

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« Read the previous 20 complaints

problem #36

Oct 182014

Cherokee 4-cyl

  • 7,500 miles
While parking the vehicle, the parksense feature disabled on its own. Immediately thereafter, the red lightning bolt indicator light appeared on the dash, which has been known to be associated with the electronic throttle control, glow plugs, swirl motor failure (low pressure in rail or fuel rail pressure malfunction) and also speed sensors. The vehicle then revved up on its own without acceleration while my foot was positioned firmly on the brake pedal. Immediately following that, the word "transmission" appeared on the dash, then the check engine light, then the collision indicator as if a car crash had occurred, which it had not. Finally, the power steering became very stiff. Drove the vehicle to the dealership it was purchased from and they said the codes were unknown like hieroglyphics. Left vehicle there. The following Monday the dealership informed me there were 3 software upgrades that were needed on the vehicle, however, those upgrades did not correct the problem. Technician also informed me the car was not safe to drive and they didn't feel safe driving it themselves and got off of the highway during a test run. The technician further explained the vehicle had 3 test runs and failed all 3 and it was beyond their expertise so Chrysler engineers would be consulted this week. Lastly, the technician informed me I "may be ahead of a recall issue." The car is 5 and half months old. I ordered the car, meaning, I had it made/built from the manufacturer. It was not a car purchased from the lot. Therefore, no other drivers of the car and it is brand new. It is a safety concern, especially since the Cherokee has been out of production for many years until the 2014 release. As a side note, I remember an incident that occurred the week prior when the vehicle had difficulty shifting gears (automatic transmission). Instead it stalled and revved on its own.

- Broken Arrow, OK, USA

problem #35

Jul 152014

Cherokee

  • 13 miles
When accelerating from a stop, between 13-20 mph just before the transmission shifts into the next gear the whole vehicle shimmies or wobbles for a few seconds. It happens every time, whether under hard or soft acceleration. It is also more noticeable when turning right. The passenger is even able to feel the shimmy, so it does not only transfer through the pedals or steering wheel. Axles have been replaced, software has been updated, but at this point in time there is no known fix for the vehicle.

- Le Roy, NY, USA

problem #34

Oct 022014

Cherokee 6-cyl

  • miles
The vehicle stopped and engine was dead while driving on the freeway. It is the third time within a month, one week after the second time repaired at the dealership.

- San Dimas, CA, USA

problem #33

Aug 282014

Cherokee 4WD 4-cyl

  • 1,583 miles
Car stalled 6X with my 4 and 5 year olds in the vehicle. Smoke billows out of back of car. Ignition coil, spark plugs, filter and oil replaced. 9/2/14 car shifting incorrectly. Computer system reset due to transmission issues. Customer told to bring back after drives 500 miles for oil consumption test. 9/29/14 oil consumption test failed. Pvc intake valve replaced. Dealer to drive car 250 miles and test oil consumption again. As of 10/3, no resolution. Customer has requested replacement from manufacturer. Not approved as of yet.

- Westfield, NJ, USA

problem #32

Aug 202014

Cherokee 6-cyl

  • miles
Driving at 70 miles per hour, vehicle suddenly stop accelerate, all lights came on dash, read service transmission.

- San Dimas , CA, USA

problem #31

Sep 222014

Cherokee

  • 2,200 miles
The contact owns a 2014 Jeep Cherokee. While the vehicle was parked and started, the engine idled up and down and caused the rpms to increase and decrease. During the failure, the check engine and transmission sensors illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,200.

- Fateyetteville , GA, USA

problem #30

Sep 272014

Cherokee 4-cyl

  • 10,102 miles
When driving at highway speeds (68 mph) and slowing down, the gears on the 2014 Jeep Cherokee downshifted, resulting in an increase in speed, despite pressure being applied to the brakes. This occurs with the automatic transmission when braking change gears from 4th to 5th gear. The shift into 4th gear is followed immediately by a 500+ RPM increase in the engine. If heavy, consistent pressure is not applied to the brake, the car will accelerate 1-2 mph. If heavy, consistent pressure is applied to the brake, the car shifts violently and the car "lurches" forward due to the increase in RPM.

- Baltimore, MD, USA

problem #29

Sep 052014

Cherokee

  • 600 miles
I was driving on the expressway doing 60mph. I merged into left lane and began to accelerate to speed limit. Reached 65mph and transmission stalled and threw my vehicle into neutral. I had to pull over onto the shoulder to turn off vehicle and restart. Check engine light remained on as well as message to check transmission. After returning it to the dealership twice, the same thing happened again on 9/22/14 with mileage at 1195.

- New Baltimore, MI, USA

problem #28

Sep 122014

Cherokee

  • 10,100 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled. The contact was able to restart the vehicle, but there was an abnormal noise and the vehicle shook. The vehicle failed to accelerate over 20 mph. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,100.

- Monterey Park, CA, USA

problem #27

Sep 132014

Cherokee 4-cyl

  • 5,800 miles
Similar to what occurred with the other posts, on Saturday my car stalled while at a stop sign. Disabled, the engine light and the service transmission indicator came on the dashboard. Following the advice of some helpful gentlemen, I was able to get the car home. On Sunday, I took the car to the dealer and the diagnostic test reportedly stated it was the transmission and then a subsequent call identified the issue as an electrical issue. I picked the repaired car up as directed and then the car stalled. I was almost rear-ended as the car was disabled with the hazard lights. I managed to coast the car into a parking lot by using the advice of the gentlemen and then called the dealer, this is the second time the car abruptly stalled. This time it would not start for me to pull into a parking space. I was asked to drive the car back to the dealer, I refused. After speaking to the general manager of sales, the dealer sent two people to bring the car back and the person driving my car stated it stalled twice but he knew how to get the car going. Monday I missed worked, Tuesday they provided a rental, today I picked up the car, and tonight I am in a dealer's rental that will need to be exchanged for another rental tomorrow. This has been a taxing experience that is not expected for a car that was purchased new at the end of April. This is my second Jeep but from what I am reading, there is something wrong with this car that needs immediate attention.

- Calumet City, IL, USA

problem #26

Jun 052014

Cherokee

  • 3,908 miles
This exact scenario happened 4 times between 6/5/14-9/16/14. -- I was driving about 40 mph on the way to work. All of a sudden my car made a chime sound (as if a door was opened) and my car started slowing down, as if I took my foot off the gas. My dash had many lights come on (pretty much all of the sensor lights) and it said "service park break" and "service transmission" my check engine light was on as well. I can assure you my park break was not on! I coasted to the side of the road since pressing on the gas was not helping me move forward. My car never actually shut off on it's own, it just lost power, as if it was in neutral. I shut off the engine, let it sit a minute and started it up again. The same lights were on and it said service transmission. I put the car in drive and heard a clunking sound. The "D" in the shifter was also blinking. I shut the car off again and let it sit a little longer. I tried it again and when I put it in drive there was no clunking sound but when I took my foot off the break I started to roll backwards as if I was in neutral. I live in a rural area so all of this was occurring on a 2 lane road with little to no shoulder at 7:15am, so the traffic was at its heaviest. It was very scary because I had no warning and neither did the cars behind me. My car literally just started to slow out of no where. I was almost rear ended twice because of this. I then decided to have it towed to the dealer. The only difference that happened with the other 3 times, is that I waited long enough for the car to engage once I put it in drive. So I was able to drive myself to the dealer those times. I plan on taking this to Jeep/Chrysler as well.

- Fallbrook, CA, USA

problem #25

Jul 072014

Cherokee 4-cyl

  • Automatic transmission
  • 12,800 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 35 mph, the vehicle stalled without warning. The failure occurred on several occasions. The vehicle was towed to the dealer for diagnostic testing, but the cause of the failure was undetermined. The vehicle was not repaired and the manufacturer was notified of the failure. The approximate failure mileage was 12,800. Updated 2/9/15

- Sterling Heights , MI, USA

problem #24

Jun 162014

Cherokee 4WD 4-cyl

  • 250 miles
The contact owns a 2014 Jeep Cherokee. While driving 15 mph, the vehicle wobbled during acceleration, as if the engine were unstable. The dealer stated that the tires needed to be aligned and the tire pressure needed to be checked. The vehicle was repaired, but the failure recurred. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 250. Updated 10/22/2014 updated 4/2/2015

- Erie, PA, USA

problem #23

Jul 142014

Cherokee 6-cyl

  • 2,000 miles
On occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.

- Hammond, IN, USA

problem #22

May 012014

Cherokee 4WD 6-cyl

  • 350 miles
When starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. After the first stop, the car settles down and does not seem to do it again.

- Hammond, IN, USA

problem #21

Aug 222014

Cherokee 6-cyl

  • 8,500 miles
I was driving with my two young children through town. We were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 mph. We were nearly T-boned on the side where my 4 yr old child was seated. The service transmission message light came on and car became inoperable! it had to be towed to the dealership. Dealership had to completely replace transmission. They outright lied and denied any knowledge of transmission issues with this vehicle. In conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. To top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. I drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. This issue with the transmission is deadly! someone will be seriously hurt or killed because of this defect! please do not purchase this car.

- Windsor, CO, USA

problem #20

Aug 192014

Cherokee 6-cyl

  • 800 miles
When you step on the accelerator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.

- Freehold, NJ, USA

problem #19

Feb 202014

Cherokee 6-cyl

  • 1,309 miles
Front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. Went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. No good computer history stored in engine computer to determine problem even happened. Shake has continued even with replacement of both front axles. Limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced. Has been serviced by two local dealerships for over a month and have had customer service contact with Chrysler/Jeep customer service about issues since transmission problems. Engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of Jeep Cherokee, "all of them have it on their lot" so there is nothing to fix. I just don't want this to be a larger issue with more vehicles involved so I am reporting my problems.

- Lansing, MI, USA

problem #18

Aug 232014

Cherokee 4-cyl

  • 3,912 miles
Vehicle was having severe issues shifting gears. Transmission warning light came on, less than a mile later the malfunction indicator light came on. Vehicle then lost 4WD capability. Vehicle seemed to stall out and max out at 20 mph. Car stopped a few blocks from my house while in a turning lane. Turned the car off and turned it back on, was able to barely make it home. Luckily, it was late night and no traffic. Could've cause a big accident. The vehicle sits here at the house right now because it will not run. Calling the dealership when they open tomorrow to try and find a resolution.

- Denver, CO, USA

problem #17

Aug 172014

Cherokee 6-cyl

  • 6,550 miles
I went to shift vehicle into drive, vehicle would not shift into any gear. Turned the vehicle on and off three times, on the third attempt I managed to get in to shift into drive. Vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." When I had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the Jeep. I drove it 3 miles to my house only going 30 mph. When I got home I attempted to put the vehicle into park and the transmission would not move past neutral. I attempted to remove key 4-5 times and because of this the dash lights had stayed on. I disconnected the battery and had the vehicle towed to the dealership the next day.

- Glenville, NY, USA

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