10.0
really awful- Crashes / Fires:
- 7 / 7
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 38,438 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
At 30-40mph with 2rmp my I would hear a very loud whistling noise. One day later my car would start kicking back when on the go. Two days later, my Jeep Cherokee would not move at all. I could not put it in drive, park or any other gear. The check engine light came on. Few seconds later the on information board said, "transmission problem." I had to call a tow truck to take it back to the dealership.
- Columbia, SC, USA
Check engine light came on and vehicle was running rough. Problem went away but light remained on. Called dealer and we agreed to drive it to see if it acted up again. Light went out two days later. At 734 miles I was turning a corner and vehicle acted like it wanted to stall. Later that day turned another corner and vehicle stalled. I was able to get it off the side of the road. Took about 5 minutes to get it restarted. Took to dealer and they found the engine three quarts low on oil. Flushed engine and changed oil and filter. At 1522 miles vehicle stalled after turning corner in rush hour traffic. Had to push vehicle off of bridge and out of traffic. Got it started and took straight to dealer. Engine was three quarts low on oil again. Engine is currently being replaced under warranty. If vehicle stalls on highway or in heavy traffic somebody could be injured or worse. I understand about bad parts being a certified technician. But if this is a common problem it needs to be addressed.
- Tiffin, OH, USA
5/8/14 - transmission stopped working while driving to work. Error messages appeared on the dashboard as the accelerator lost all power causing me to force the vehicle off the road. Multiple more error messages appeared to service the transmission. Rpms had been running high for a few weeks. Gears were not shifting properly. Vehicle taken to dealership. It was kept for over 2 weeks for repairs. I was told everything was fixed. 6/9/14 - same exact scenario occurred again. This time, the car brought itself to a halt. I was able to get off the road in time. When trying to shift from park to drive you could feel the car shutter. Rpms remained extremely high. Car was taken back to the dealership for additional inspection repairs. No updates.
- Atlanta, GA, USA
Was driving on a 2 lane highway and the Jeep lost power, I pulled over to the shoulder and when I reached a complete stop the Jeep shutoff. I could not get it the restart. After waiting 10 minutes I finally got the Jeep restarted. When it started it released a huge cloud of white smoke from the exhaust pipes. This is the 4th time this has happened.
- Delaware, OH, USA
I was traveling on 295N in left lane just passing mall traffic when all of my warning gauges started to go off, over heat, oil, check engine and others. There was a loud explosion that sounded like a shot gun in a barrel, the car was all the way to hot. It died and I was able to direct it over to the left lane and to the shoulder of the highway. It was only 2 and 1/2 months old with 2400 miles on it. I called for a tow to dealer ship. State police arrived on scene for safety.
- Smithfield, RI, USA
Upon acceleration 5mph, multiple warning lights. Transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. Car is 2 months old. Dash flashed red writing, can no shift unless in P before died. I was in the middle of intersection when this happened. Hurried to turn car off and turn back on and it drove. Seems to do this when the car has sat for a long period of time. Shifts hard doesn't accelerate when the problem occurs. Dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. They did 3199 PCM software update 3/31/14. Same problem occurred 4/1.
- Denham Springs, LA, USA
A Jeep authorized dealership changed the engine oil and oil filter for my vehicle. About 15 minutes after I took my vehicle from the dealership, the incident happened on a highway. "service transmission" warning showed up first, the engine light was on, and some electronic functions were disabled, which include, but are not limited to, the forward collision warning, the parksense, the lane sense, and the adaptive cruise control. The ESC activation / malfunction indicator light was on. There was loud rattling noise from the engine, and the vehicle was shaking while moving on the highway. I had a difficult time moving the vehicle off the highway. After I parked on a surface road, I found no engine oil was registered on the dipstick. The leaked oil was splashed over the vehicle's exterior. In particular, it covered the parking sensors and the rear window, which disabled the electronic safety features and greatly reduced my visibility while driving. The vehicles behind me on the highway were also splashed by the leaked oil and were beeping and/or cutting in my lane to complain. The dealership determined that the rubber ring that seals the cartridge housing of the oil filter was broken, causing the engine oil leak. This O-shaped rubber ring comes with the oem oil filter that was installed when the oil filter was changed. The engine was damaged. The dealership stated that no test drive is required to check if there is a leak for oil change service. Three other Jeep dealerships confirmed this claim. I believe there is a design defect in the oil filter sealing that can cause life threatening accidents. I believe Jeep does not instruct their authorized dealership to implement an oil filter change procedure that ensures a part defect like this would be discovered before the vehicle leaves the dealership.
- El Cerrito, CA, USA


- Rochester, MN, USA