10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
27,783 miles

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« Read the previous 20 complaints

problem #98

Mar 152018

Cherokee 6-cyl

  • 45,000 miles
The contact owns a 2014 Jeep Cherokee. The consumer stated it was a wire harness malfuction. The vehicle is effected while in motion, and shifts to neutral state then stops due to loss of power. After car is turned on power is restored with trouble codes appear with no reasoning. The wire harness recall was addressed via reset, but wire harness was not replaced. The vehicle was taken to sherman Dodge Chrysler Jeep Ram (7601 skokie blvd, skokie, il 60077, 866-650-8000) the failure mileage was 45,000.

- Elmwood Park, IL, USA

problem #97

Feb 032018

Cherokee

  • 40,729 miles
The contact owns a 2014 Jeep Cherokee. While driving unknown speeds in July of 2017, the vehicle stalled and the service transmission and check engine indicators illuminated. The vehicle was towed to a local dealer (darcars Chrysler Dodge Jeep Ram of rockville, 755 rockville pike, rockville, md 20852), but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. While driving 45 mph, the accelerator pedal was applied, but failed to respond and the vehicle stalled. The service transmission and check engine indicators illuminated again. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 40,729.

- Lafayette, CO, USA

problem #96

Sep 282017

Cherokee

  • 24,900 miles
I had been driving my vehicle on side roads at a speed of approximately 25 mph after having dropped my daughter off at school when all of the sudden out of no where the transmission service came onto my screen on the dash and my Jeep lost power and the brakes locked up and said that I need to service the transmission. Multiple vehicle warning systems started sounding include "check transmission", "put vehicle in park, then select gear", accompanied by warning chimes, the engine light, etc. Vehicle switched gears and was difficult to drive. I will be bringing vehicle to dealership but see from reviewing on-line that this has occurred numerous times with the Jeep Cherokee (2014).

- Suffolk, VA, USA

problem #95

Sep 202017

Cherokee

  • 65,000 miles
While driving down the highway going 65 miles an hour the transmission made a horrible sound and just went bezerk. All I could do is put on my hazards and coast to the side. It would not go into any gear not even park. I was almost hit by several vehicles trying just to get over. He had it towed to the dealership where we were told it was fixed on our way home it did the same thing again. I am literally terrified to drive this vehicle again.

- Belton, MO, USA

problem #94

Aug 212017

Cherokee

  • 14,500 miles
Using adaptive cruise control (acc) vehicle with start to stop when a vehicle is left turn lane either already there or turning into when in front of my vehicle requiring override with gas petal. Started intermittent; over 6 months period more consistent with this problem. Speed from 25 to 45 mph.

- Pomona, CA, USA

problem #93

Jul 272017

Cherokee

  • 36,753 miles
Purchased used with 36,000 mi. On 20th day of ownership, experienced the feeling of being hit from behind while approaching driveway at low speed. That evening felt same "rear-ended" feeling while sitting still in drive-thru. The car lurched forward so suddenly that had I not had my foot firmly on the brake, we would have hit vehicle in front of us. Simultaneous to "lurch" forward, the car died like the feeling of "popping clutch on manual transmission". drove home and engine died again at about 5 mph after right turn. Restarted & continued onto street and into driveway. Next morning on my way to work, it felt like it wanted to die and was struggling with gears. I pulled into my parking place and my boss happened to be standing there next to his car. As he stood next to the car while I was in it, it lurched forward again and died. Needless to say he was startled, and again, had I not had my foot firmly on the brake, I could have hit him as well as the brick wall in front of the car. So I started the car again and it died again while in "P". not cool, headed to service department. I started it again, and as I started to pull out of the driveway onto a very busy street, the car hesitated (what seemed like a couple of seconds) before it would cross the 2 lanes of oncoming traffic going 40-50 mph. Um, yeah. Scary. A mile or so down the road, it decided to shut down again, this time in the middle of a 3-lane road going about 30 mph and I was almost rear-ended! I restarted and proceeded to service department - no diagnosis there after them keeping the car for 4 days. They sent to Jeep dealer, where it still sits today, waiting for it to act-up and get a diagnosis so it can be "fixed". Jeep has had it 15 days and still no answers. I had the car 20 days, and the dealer(s) have had it a total of 18. This car is a tragedy waiting to happen....

- Arlington, TX, USA

problem #92

Jul 062017

Cherokee

  • 34,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 5 mph and applying the accelerator pedal, the vehicle failed to respond and stalled without warning. The vehicle was taken to a local dealer (advantage Chrysler Dodge Jeep located at 18311 us highway 441 mount fora, fl 32757 (352)-735-3777), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 34,000.

- Eustis, FL, USA

problem #91

Aug 232014

Cherokee

  • 100 miles
When releasing the accelerator pedal to slow down the car accelerates by increasing the RPM and then maintaining the same speed thereafter as in a cruise control although the cruise control is off until the brakes are strongly applied to slow down the vehicle.

- Strongsville, OH, USA

problem #90

Jun 062017

Cherokee

  • 25,874 miles
The contact owns a 2014 Jeep Cherokee. When the accelerator pedal was depressed, there was a two second delay before the vehicle would move. The vehicle would then accelerate at a rapid speed and then drop to normal speed without warning. The contact heard a metallic noise in the transmission. There were no warning indicators illuminated. The vehicle was taken to the dealer (dick scott Chrysler Dodge Jeep Ram at 684 ann arbor rd, Plymouth, mi 48170, (734) 451-2110), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified, but did not offer further assistance. The failure mileage was 25,874.

- Canton, MI, USA

problem #89

Apr 252017

Cherokee

  • 17,340 miles
I experience unintended acceleration when coasting. When the car attempts to down shift, there is a sudden increase in the engine rpms and a sudden and unintended increase in speed. I have gotten no satisfaction from the dealer or Chrysler. They claim that it is the way it was designed to operate. I asked the Chrysler representative to put that in writing and she refused. Note: When this occurs my foot is on neither the gas or brake pedals. This occurs mostly on level street and highways. Attached is a copy of the latest of many service request.

- Glenolden, PA, USA

problem #88

Apr 122017

Cherokee

  • 56,355 miles
'forward detection limited' ; auto cruise control on while vehicle moving 55 mph in traffic. Forward detection limited warning lit up on dash screen then went out

- Lexington, SC, USA

problem #87

Mar 032015

Cherokee

  • 4,500 miles
If you slow down then try to speed up the vehicle hesitants at some point it bangs into gear then takes off.I almost was in an accident trying to merge into traffic from a ramp onto a major highway when I applied pressure to the gas pedal the vehicle did not speed up it was like it was stuck in a low gear and would not accelerate this caused the person behind me to swerve around me so he could get ahead of the speeding traffic then my vehicle had a loud bang as it finally went into gear and took off like a bullet. Scared the hell out of me. So yielding in this vehicle is extremely dangerous. I know this happens so I am very cautous when driving as this could cause a major incident to happen and it is scary. I had several recalls on this vehicle and had them all fixed.took this to be fixed, but they can fix it. They knew exactly what I was telling them as they were getting complaints from other owners. Stop and go traffic and slow and go traffic is everyday life this is extremely dangerous to myself and others.

- Honey Brrok, PA, USA

problem #86

Mar 252017

Cherokee

  • 51,000 miles
I attempted to stop for a stop light on a 4 lane road and the vehicle would not stop. It kept accelerating as I pressed the brake. I shifted into neutral and the tachometer was between 6000 to 7000 RPM. I hit the accelerator a few times and it dropped to normal RPM's. the stop light changed to green and I put the shifter from the neutral position to drive. The vehicle would not move for about 30 seconds.

- Latrobe, PA, USA

problem #85

Mar 282017

Cherokee

  • 29,000 miles
After fixing the transmission recall. My transmission has once again started acting up. Jeep refuses to switch gears. Must service vehicle again. This is an ongoing issue, it seems, with multiple owners. Vehicle itself needs to be recalled immediately. Vehicle in motion. On highway. (both times)

- Norman, OK, USA

problem #84

Aug 182016

Cherokee

  • 10,000 miles
Numerous times the car will brake on its own and accelerate on its own, without depression of brake or gas pedals.

- Holliston, MA, USA

problem #83

Jan 272017

Cherokee

  • 27,000 miles
When the vehicle is in motion and on an incline (I.e. slowing entering a sloping driveway) the vehicle will pause like it is shifting into neutral, then accelerate quickly. When the vehicle is starting to move from a stop (I.e. red light) it will start slowing, pause (like it is in neutral - or skipping a gear) then surge forward. When driving the vehicle down a grade in town, after applying the brakes to slow, as soon as the brake pedal is released, the vehicle will speed up and the RPM's will jump over 2500. The vehicle will also increase RPM's and accelerate when slowing down from a 35mph zone to a 25mph zone. Sometimes whild driving in the city the engine will increase speed when depressing the accelerator pedal, but the transmission will not shift. After the idle or dead transmission moment the vehicle will lurch into gear. All of these issues occur regularly. This vehicle has only 27,000 miles on it. It has been doing it since purchase, and has become worse recently. The vehicle did have all of the other recalls performed except the latest NHTSA recall number 16V529 (I.e. reprogramming the computer) this has made the vehicle drive even worse than before. Reflashing the computer was completed in July 2016 it did not help. Jeep says that the transmission will "learn" the more that it is driven. My wife is now afraid to drive the vehicle because it is so bad.

- Lewiston, ID, USA

problem #82

Jan 052017

Cherokee

  • 19,000 miles
The contact owns a 2014 Jeep Cherokee. After the vehicle was shifted into drive, the check engine and service transmission warning indicators illuminated. The accelerator pedal was depressed, but the vehicle failed to move. The vehicle was restarted several times, but failed to operate properly. The vehicle was towed to a dealer, but had not been diagnosed or repaired. In addition, when the vehicle was in the drive or reverse positions, it would hesitate and jerk violently. The contact also stated that while stopped, the vehicle inadvertently accelerated. The manufacturer was notified of the failures. The failure mileage was approximately 19,000.

- Elmwood Park, IL, USA

problem #81

Mar 032016

Cherokee 4-cyl

  • 34,000 miles
On board computer, obstructing major traffic lanes, diagnostic trouble code (dtc) defaults the transaxel to neutral and complete loss of motive power. The loss of motve motive could cause crash without power. Updated 01/17/2017

- Atlantic City, NJ, USA

problem #80

Jan 012016

Cherokee

  • 42,000 miles
My vehicle has had hard shifting ever since I purchased it brand new in 2014. There's a slight delay when accelerating which makes it very dangerous to turn into oncoming traffic. In January of 2016, my vehicle actually stopped on me while making a right hand turn when taking my kids to school. Luckily the vehicle stopped in the school zone so the oncoming traffic was approaching at a slow speed. It took me four attempts to get the vehicle started again. The service transmission light came on the dash. It had to be towed to the dealership three times in January because it would not start, or if it did, once I started driving the on dash screen would say "shift to drive" and then the "service transmission" light would come on. The vehicle stopped while in motion so I had to pull over and wait before starting the vehicle up again. I was told by the dealership that my vehicle needed a transmission update and a new battery. It was explained to me that a bad battery will cost this specific vehicle to have transmission issues. But after the update and the new battery, the hard shifting and the delay when accelerating remained. My vehicle is not safe to drive with my three kids in the car; the hard shifting makes it feel like we will get whiplash and the delayed acceleration makes it feel like the vehicle will can stop at anytime while in motion. I don't think the transmission update that the dealership does is a solution to this ongoing problem because it hasn't corrected the issue on my vehicle.

- Laveen, AZ, USA

problem #79

Oct 012014

Cherokee

  • 1,500 miles
Hard shifts, odd shift points, hesitates and lurches into gear

- So St Paul, MN, USA

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