This is the third incident in which the computer of the Jeep Cherokee has malfunctioned. I had it serviced for the second time just two weeks prior to this incident for the check engine light turning on and then the transmission failed. In this particular accident, the screen froze, my phone was charging and when the screen froze my phone was powered off along with the charging port, and then when I went to brake due to it being a red light and car in front of me the brakes and steering wheel locked on me and I was unable to brake or switch lanes. A service light flashed at me when everything froze but then disappeared. Of course, after the car had been off and turned back on, there were no issues. This is not the first time the car has frozen on me. I'm unsure of the better term to describe this. But this time resulted in an accident which was not in my control due to my brakes and steering wheel locking. I was told two weeks ago my car was up to date on all service issues. Apparently this was incorrect and needs to be addressed with Jeep. I also have yet to receive any safety recalls regarding the known transmission issue and the brake hack due to the 3G and uconnect computer systems. This is a safety hazard and needs to be addressed and fixed.

- Denver, CO, USA

2014 Jeep Cherokee. Service transmission message comes on screen, transmission make loud noise, engine shuts down. Hard to control vehicle. Almost crashed. Dealer says transmission faulty. Second time this happened

- York Springs, PA, USA

Shortly after starting our 1500 mile trip on July 14 crossing a bridge the monaco diesel pusher motorhome towing a 2014 Jeep Cherokee 4X4 latitude with active drive II shook badly front-to-back and side-to-side and would not stop until I pulled over to the side of the road. Normally a bump will cause the mh to shake front-to-back momentarily. I got out and checked around and under both vehicles and found nothing amiss. Got in and headed on our trip. A couple of times that day the mh shook when hitting a bump but not as violently as earlier. No more shaking on the trip and no apparent damage. The Jeep had been disengaged and reengaged from the motorhome a couple of times with no sign of damage. We traveled from bryce canyon national park to capital reef np on 20 July over a curvy, hilly highway. At capitol reef we disconnected the Jeep and found the passenger side tow bar/tab had damaged the shroud in the front of the Jeep. We drove the mh and Jeep separately to moab, ut for repairs. When the mechanic removed the lower front shroud on the Jeep and inspected the damage he found the welds on the Jeep aluminum bracket that the tow-bar base-plate was fastened to were broken on the passenger side and cracked on the driver's side. We continued driving both separately to our home.

- Scottsdale, AZ, USA

Transmission shifting problems causing hesitation and/or forward lurching, high engine revving, front end wheel hop. All warrant a huge safety concern. Vehicle has been in for service 13 times over the last 14 months and has still not been repaired. Several star cases opened with no resolution. All concerns confirmed by technician test drive on 6 different occasions and has currently been in the shop for five days.

- Pine Bush, NY, USA

Upon acceleration before reaching 30 mph the wheels wobble, to the point of tires shaking. This is an ongoing problem. A star case was opened with Chrysler in August 2014 for a solution to this ongoing problem. Have had it into the dealership(front axles being replaced) on several occasions but still no fix for the problem a year later. It has gotten to the point where I am feeling unsafe driving this vehicle. Update 9/15/15 updated 12/13/2017

- Roscommon, MI, USA

I have recently experienced violent shaking of my 2014 Jeep Cherokee being flat towed behind my motor home. It has happened twice on the same day. Very scary situation. This after several thousand miles of trouble-free towing. The first time was over an uneven patch of repaired road. The second occurrence just happened out of the blue. I had to bring the rig to a complete stop to eliminate the rocking/wobbling motion of the Jeep, which was clearly visible to me in the rear view camera. Jeep dealer won't acknowledge the problem because they are unable to duplicate the issue. Multiple complaints about the same issue from different owners should suffice. The need to bring a large rv to a complete stop in order to eliminate the wobbling is a serious safety problem, especially while driving on busy highways. This deficiency in the Jeep is simply a bad accident waiting to happen dealer says they need to be able to duplicate the problem. Enough owners have had this problem and their separate complaints have duplicated the problem many times over. Jeep needs to look into this immediately before it causes multiple serious accidents. Updated 9/25/15...video available

- Vancouver, WA, USA

When towing the 2014 Jeep Cherokee behind my rv and driving over rough road surfaces, rutted road surfaces or uneven railroad crossings, the steering axle starts to oscillate and shakes the rv and Jeep violently. The only way to stop the oscillation is to come to a complete stop. This is very unsafe when operating on freeways or state highways. I have (1) had the rv inspected and (2) purchased a new tow bar with an immobilizer kit (factory installed) and had the Jeep Cherokee (3) aligned (computerized). I believe that the problem is centered around the 2014 redesigned model in which Jeep utilizes a rack and pinion steering system that permits the steering axle to oscillate while being towed in all wheel neutral. The 2014 Jeep Cherokee is the 3rd Jeep that I have towed behind a rv. The prior Jeep were both Jeep Grand Cherokee (2007 and 2012) and I never experienced this problem with either one. The oscillating problem began with the redesigned 2014 model. I have had the Jeep inspected at several Jeep dealerships and have been told that they can not duplicate the concern and could not find a cause of the concern by road testing the Jeep. The road test ultilized consisted of test driving the Jeep. The oscillating issue is not while "driving" the Jeep - it is while "towing" the Jeep in all wheel neutral.

- Merritt Island, FL, USA

2014 Jeep Cherokee. Consumer writes in regards to vehicle wobbles and sways when flat towing behind consumers motor home and parking brake issues. The consumer stated the wobbling or swaying occurred when a rough spot was hit in the road. The consumer stated the incident happened several times. It was an intermittent problem and can not always be duplicated....updated 03-10-16 updated 11/01/2017

- Lancaster, TX, USA

While in motion, the car stalled. The car would not then shift to any gear. After continuously trying to shift gears, the car would jump from park to drive. Literally jump. I had to drive home (a few blocks) with my hazards on praying all the way. I called huntington beach Jeep first thing in the morning. They towed the car to the service dept. I was told the transmission would be fixed. I tried to upgrade out of the shotty Cherokee to a Grand Cherokee for safety reasons but the dealer would not forgive the negative equity in the car as we've had it for a year. He insisted we put more money down and have a car payment of $600-700 dollars. We refused. We feel Jeep does not care about the safety but only the number of cars they sell each month which is a same. Thank god we didn't have a car accident as they my family would be planning a funeral. Maybe that is what it will take.

- Carson, CA, USA

Towing the Jeep 4 wheels down behind my 38' diesel pusher motorhome, the Jeep started jerking back and forth quite violently, enough to cause a serious shaking in the rear of the 30,000 lb. Motorhome. Brought the vehicle(s) to an immediate stop, checked both vehicles carefully, and could find no cause. Continued on with no shaking or problem. About four hundred miles further, after a 90 degree turn at less than ten mph, it did it again. Once more I brought the rig to a complete stop, and then continued with no shaking. On my 5000 mile trip this occurred approximately seven times. The only apparent commonality was that in most cases the Jeep had gone over a rough patch (railroad track. Raised bump in road, towed over a curb) and most events occurred at speeds under 30 mph. I have found there are others others towing the new style Jeep Cherokee who are experiencing the same problem. I am not new to towing; I have towed other Jeep over 200,000 miles with no problem. I truly believe there is a fault with this vehicle.

- Port Saint Lucie, FL, USA

Note: This issue is with the 2014 Jeep Grand Cherokee ecodiesel engine: On the 1st occurrence, after merging on highway with 4 passengers, at approximately 55-60 mpg, vehicle began to violently shudder/vibrate, with shuddering steering wheel difficult to control. Shuddering stopped when removing foot from accelerator, and started shuddering again when I began accelerating. It happened several more times on the way home, and has continued to vibrate/shudder intermittently every day since. It seems to primarily happen around 7th/8th gear at 55-60mph, but has also happened going around 40mph. Research shows this is a common problem with the 2014 ecodiesel engine, and could very easily cause a fatal accident.

- San Antonio, TX, USA

Driving 80mph on highway when computer shut down, lost power steering, lost response from throttle, RPM went to 0, mph went to 0. note on dash computer said to shift into desired gear when the car was already in drive. No check engine light came on.

- Aurora, CO, USA

We leased this car in 3/14 with the thought of problem free driving. The first week we felt as though the car was hopping when shifting. Then the steering wheel would squeak when you turned it (found that odd). Took it back to dealer they did a flash change but did not road test it. They said we need struts and they are on back order till who knows when. So now we set here afraid to drive it but still have to make payments. I am a 68 year old women who does not want to drive a year old car. Oh btw the car still does hop when it shifts. Can anyone point me in the right direction to turn this car in?

- Staten Island, NY, USA

I do not know if this is a safety issue but I am concerned. My Jeep has been in twice to the dealer for noisy steering and I am scheduled to take it in again this week for the same issue. The dealer has been unable to repair it. It is continuing to make noise. The noise is worse when the weather is cold outside. I have noticed that others on the internet have complained of this same issue with this new model of Jeep Cherokee.

- Charlotte, NC, USA

Bought a $55,000 Jeep. Got a call from the dealership atlantic Chrysler in northfield NJ 10 days later to schedule for a service recall on the steering. They let it leave the showroom knowing there was a recall in affect. Saw the story about this on gma this am, wanted to report, not right at all!

- Galloway , NJ, USA

Again, I just got back the car from the dealership at around 4pm (12/3). The work order says that they have changed/replaced the adaption part of the car to re-learn to drive. So, I drove it home. Around 510pm, in the middle of the rain the car stopped again. Luckily again, that im not in the freeway.the same thing, the car stopped and the dashboard gave me a message to shift gear and the car started to shake/jitter. I called the tow truck and they towed it again to the glendale dealership. This is the 4th time that it happen, with the same problem. I am risking my life and my family's life. Please help!

- Monterey Park, CA, USA

This is the 3rd time it happened. My previous ODI # 16038484. While driving out of the parking lot the car just stopped and the car screen has a message to shift the gear. I did that and the car shakes/jitter. The parking attendant helped me to push the car on the side.

- Monterey Park, CA, USA

The owner of a 2014 Jeep Cherokee latitude purchased this vehicle in may of 2014. Within 3 months I noticed having problems with the dash board with lights or instrument cluster not coming on when vehicle is started. I figured it was a fuse and did not immediately have a concern, but this has occurred at least three times. I take the car to the dealer and reported grinding noise when I turn steering wheel, dash lights going out, and concern of not receiving the gas mileage that I should be receiving. The dealer at Jeep Chrysler at local state diagnosed as the rack and pinion and needed to be replaced. I travel out of state and during my visit the dash board lights are out again and disables me not to see how fast I am going or how much gas is in the car. I take the car to the dealer and the dealer reports it's the instrument cluster.

- Redfield , AR, USA

While driving the steering wheel got locked all of sudden. Fortunately I was not on high way and the brake was working at that time, otherwise I would not be able to type here or I would have killed someone else.

- Nyc, NY, USA

#1-car jerks itself out of lane very heavily to the left, almost turns itself left on it's own when lane sense is turned on but not sensing the lane (white indication light). Car does not jerk left when lane sense is sesing the lane properly (green indication light). #2-park sense flashes on the screen 5-6 times while I"M driving. It thinks I"M parking while driving the car or slowing the car down into a turn lane. It literally displays the diagram of car with yellow bars showing how close I am to something while driving or waiting in a turn lane, however, there were no cars or obstacles ahead of me, nor am I parking. At one point I was pulling the car left into the left hand lane to turn into my neighborhood. I was not at a full stop, but almost, in the left-hand turn lane. Park sense flashed 5 times on and off each time a car passed me in the other direction. #3-lane sense cannot sense the lane 90% of the time on main streets, only highways.

- Broken Arrow, OK, USA