PTU unit failed.Took to dealer confirmed PTU failed.

- Wayne, NJ, USA

The contact's sister-in-law owns a 2016 Jeep Cherokee. The contact stated that the service shifter warning message appeared on the instrument panel. The contact inspected the vehicle and discovered that both the bezel and the column inside the wiring harness needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The local dealer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

- Farmington, MI, USA

Car randomly looses all power. I was driving with out any indication of a problem then the car stalls out causing a life or death moment. When I was about to get the car to restart I was overwhelmed with codes noting loss of communication with almost all body controls. 84k

- Beech Grove, IN, USA

Vehicle hesitates, vibrates, looses momentum, shutters, almost stalls when ac to touched since the day I bought it at napelton jeep in palm beach fla. I was told it-??s a jeep thing. The engine roars to like like it-??s fighting to start. A fan sound will go on and off non stop effecting the power and rpm-??s. A loss of power happens and then the car goes back to normal after a completely shaking the cab vibrating and shuttering

- Beech Grove, IN, USA

Service 4wd light is coming on. Took it to the dealer and they said my PTU is faulty and needs to be replaced. This is not covered under recall because my VIN number is not included. Upon research, over 60,000 Jeep Cherokees made from 2014-2017 were recalled for this same problem. My Jeep Cherokee is a 2016. This should be a recall for all models/VINs since mine falls in that range but for some reason is not included in the recall, yet is having the same issues.

- Nazareth, PA, USA

My power transfer unit needs replaced at 39554 miles. Jeeps similar to mine have been recalled with the same problem. My service 4wd light came on which alerted me of the problem. I no longer have 4wd functionality on my car. I had the problem diagnosed today by the Medina Auto Mall Dealership. Driving with a failed power transfer unit is dangerous.

- Medina, OH, USA

Service 4WD light came on due to bd power transfer unit

- Reno, NV, USA

The contact owns 2016 Jeep Cherokee. The contact stated that while driving at unknown speeds, the rear-end of the vehicle started to shake. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power train axle shaft needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 157,000.

- Glendora, NJ, USA

Power transfer unit (PTU) grinding at low gear. Went to dealer and said it-??s shot. Car has 104,000 and these are fully contained cases so you can-??t change the oil-??

- Shelton, CT, USA

Seems to be slipping

- Prospect, ME, USA

Service 4 wheel drive is on my 2016 Jeep Cherokee. Took it in to the dealership and they said it-??s my PTU. My car should have been included in the 2020 recall on PTU. The jeep can seize up and it can stop working. It also can not go into park and can roll away. Not safe at all.

- Waco, TX, USA

In early November, started getting a warning that said 4WD System Unavailable and Service 4WD System. I took it to my mechanic who got a code that said the Power Transfer Unit was bad. He looked it up and said there was an active recall on this. I took it to a dealer ship, and they confirmed this. However, according to them and Jeep, there is no recall on my vehicle. With so many PTUs failing, how can there not be an extended warranty/recall on this part. I'm afraid to use the vehicle in the snow because if it switches to 4WD, I'm worried the unit will fail and I will be stranded.

- Mountain City, TN, USA

Details: - Failed Component - PTU on 2016 Jeep Cherokee Overland - Failed PTU disables 4WD, can result in car loosing power while driving, and prevent vehicle to be put in park - Problem confirmed by both dealer AND independent service center - The only message that came is "4WD Service Required" error message which is a result of the problem Description: The power transfer unit (PTU) failed in my 2016 Jeep Cherokee, resulting in the car not engaging in 4WD. The PTU is an important element of the all-wheel-drive system. A failed PTU may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Jeep Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. There are already two recalls involving the Jeep Cherokee, and they involve the same problem. However, the VIN of my car is not included in those recalls.

- Pittsburgh, PA, USA

4wd Service light comes on and the AWD system disengages while being used in slippery conditions, the system sometime clears and the system will re-engage.

- Candia, NH, USA

The PTU failed in my 2016 Jeep Cherokee. This was diagnosed when the SVC 4WD light came on in September. The problem code is C14A7-97. From my online research I know this is a persistent problem with Jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. However, my VIN number was not included in those recalled by Chrysler. I ordered a replacement in early October and was told the part would be ready in 4-6 weeks. It is now two months later and the part is still not available. I-??m told that at this point the part won-??t be available until January. The vehicle transmission began making noises over the weekend related to the PTU. This is clearly a persistent and extensive safety issue that Chrysler is negligent in addressing. I have also been told by the service department at the dealer that there are 389 other Jeep drivers waiting for this part.

- Alexandria , VA, USA

Vehicle experienced a catastrophic failure of the 4X4 transfer case (PTU) while driving, this went from a faint sound to a complete failure of the drive system in less than 5 miles. Vehicle was rendered completely UN-drivable almost immediately. If I had been on the highway I think this could have been a very serious incident that may have locked up the drive wheels. Fortunately, I was on a side road going only 25 MPH at the time. Dealer has no repair parts available, manufacturer claims no responsibility, although I have read in forums on line about many similar type failures.

- Wauconda, IL, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that the transmission warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transfer case and power train unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 67,000.

- Harrisburg, PA, USA

Vehicle frequently has issues with the touch screen for the radio as well as the mechanical controls for the radio stop responding causing me to be unable to control the volume, power, tuning, using touch screen to control whether I am using the am/fm radio, bluetooth or other media options. When this happens the screen turns completely black as if there is no power going to the radio appearing and acting as if I have not started the vehicle at all. The radio also frequently switches itself from both Bluetooth and FM options to the same AM channel by itself. I actually had to take my vehicle in to the dealership and pay out of my own pocket after I was driving on a busy freeway and my vehicle suddenly stopped responding to me pressing the accelerator and the dash began flashing. The vehicle then turned completely off forcing me to shift into neutral and restart the vehicle again while actively slowing down on the freeway without any warning. When I restarted my vehicle and I put it back into drive I could then only accelerate to 25mph. When I took the vehicle in I had to pay for them to reprogram my computer and after researching I discovered that this was already a problem that caused a recall but upon bringing this up to the dealership as well as calling Chrysler directly I was informed that even though the problem was the same as the recall they issued my vin number was not a part of the recall so they couldn-??t and would not do anything for me. The date this occurred may be different from what I put below but with the maintenance records from the dealership I took the vehicle to an exact date can be determined.

- Glendale, AZ, USA

During driving the SVS 4WD light appeared on the display. About the same time the Larger display flashed 4 wheel drive not available along with an audible bell. The jeep was taken to one dealer and the repair estimate was $6900. Took to another dealer who charged $134. for diagnosis and said the PTU was defective and the cost would be $3600 but the units were on back order and it could be 2 to 6 months to get a PTU unit. I was told I could continue driving the vehicle but would have no 4 wheel drive. I am driving the vehicle and the Bell sounds at interval saying to service 4 wheel drive and that it is not available. FCA has not offered any assistance on parts or labor and has said out of warrantee. Dealer said that it is a common problem that FCA should have addressed.

- Lake Placid, FL, USA

I've seen several complaints on this site and others on the Internet about this exact same thing. A "Service Shifter" warning has appeared 3-4 times. It lights up every light on the shift lever / gear control assembly and an alert permanently appears in the driver information display - making it impossible to see how fast I am driving (the mph display is usually there). Every single time, once the car was turned off and restarted - the warning disappeared and did not return for a long period of time. That said - anytime this happens - I have to pull over, turn the car off, then turn it on again. There are never any apparent symptoms before nor during the appearance of the warning. I took it to a mechanic, who was unable to determine what the problem could be. Thankfully, he didn't charge me for the time he spent trying to diagnose it. It's bad enough the car generates a frightening warning that takes over the speedometer display and severely distracts - but especially when it's apparently an undiagnosable problem. It's clear from the volume of complaints this is a major problem with 2016 Jeep Cherokees that the manufacturer should address.

- Roseville, MN, USA