10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 30,763 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
PTU Power transition unit, many jeeps have same issue over 2,600. Jeep won-??t stay in park. Can roll down drive way. I lost power when turning into intersection almost got into accident with children.
- Rialto, CA, USA
The contact owns a 2016 Jeep Cherokee. The contact stated upon starting the vehicle, the message Service Shifter was displayed. The contact stated that upon taking the vehicle to the dealer for a routine oil change, she notified the dealer of the warning message. The dealer informed the contact that it was a known failure; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 55,000.
- Martinez, CA, USA
At approx. 49,000 miles I brought my Jeep to an authorized dealership to inspect hard shifts/skips in the transmission shifting. Dealership was unable to reproduce issue. At approx. 59,000 my vehicle was fully repaired and guaranteed from an authorized collision center (passenger side impact) when the transmission light began to illuminate. The same dealership cleared these codes without diagnosis for the issue. At approx. 71,000 the 4WD light illuminated and the dealership replaced the PTU, indicating it was "unresponsive" yet not due to collision. Days after this repair the module that communicates connection between my vehicle and the starter/alternator has gone out "inexplicably" I believe my model has faulty electrical components similar to the recalled models and I would like to raise complaints everywhere and anywhere that my issue is relevant.
- Lumberton, MS, USA
I've been told I have a PTU failure. (Code: C14A7-9T) My "SVC 4WD" light comes on, Apparently this is an extremely common issue... I'm out of warranty (approximately 97,000 miles) but it is potentially a very dangerous condition, requiring replacement of the entire PTU. (+$3800) I've had this confirmed by an independent shop and confirmed the code with a dealer.
- Blanchard, MI, USA
2016 cherokee Limited 4WD - large warning flashing on and off -??4WD unavailable service required-?? on the screen followed by small warning light -??SVC 4W Drive -?? that stays consistent while driving. Car started to have less pull when accelerating and tires were not gripping nor had same traction as normal. At first it didn-??t seem anything was wrong, but at higher speeds, especially on turn or going ip hill more noticeable on dirt or rain, the tires are heard spinning as the car made an effort to accelerate at its normal power. Within a few days, i got a an appointment for a diagnostic with a certified jeep dealer and they confirm a problem with a faulty power transfer unit. They said it would cost $3600 to fix. Tne diagnostic was $190 The warning light turns on within 3 to 5 minutes of driving and at first it would go off but now stays on. I am not able to accelerate without slowing down significantly when i need to during highway speeds and can-??t make turns without worrying it will skid or going a different direction, so I have to keep a strong grip on the steering wheel to have control. I have not repaired it due to the excessive cost. This jeep has been very well taken care of. I am the second owner and It only has a little over 60k miles in 6 yrs. A jeep Cherokee limited 4W Drive is built for rigor and better for this to happen on 60k miles. Currently my vehicle had no recalls and find no records of the PTU - or any part of the powertrain being replaced as of today. I love my Jeep and this is disappointing, but more shocked by this malfunction.
- Woodhaven, NY, USA
On 9/14/21 was driving on highway and car started having a loud noise and brought car to Five Star Jeep in Macon GA. The PTO Unit was broken and I had to have it repaired there - that took 1 month. A second time on 5/5/22, when driving the car on a main road it started making a loud noise again and I was unable to steer or drive the car. Pulled off onto the shoulder and waited for AAA to come and tow vehicle to Jeep dealership. Luckily I was at a light when this happened or I could have hit a person or other car or they could have hot me. Car was towed to Paulding County GA Jeep dealership who confirmed it was the PTU failure and rear diff feels like its binding up from PTU failure while driving. I am dealing with Joseph Drupiewski at Paulding Chrysler Jeep Dodge Ram, 1245 Old Griffin Rd, Dallas, GA 30157, (770) 406-6926. His cell is 770-599-7541. This is the 2nd time this has happened. I have read online that there is a recall for this on Jeeps. NHTSA campaign numbers: The recall for the 2014-2017 Jeep Cherokee is 20V343. FCA-??s own number for this recall is W47. The recall for the PTUs sold for use in Jeep Cherokees is 20E037, and FCA-??s own number for this is W48. There were sporadic warning messages on the car which would say "4 Wheel drive overheated, temporarily unavailable". I never used 4 wheel drive. It was popping on and off over a few days,
- Austell, GA, USA
No messages were displayed when any issues occured. The back hatch stops working randomly. Whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. I have to manually pull the hatch open &/or closed. I had a technician see this happen as well. I've had numerous times where my Jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. I only drive approximately 6,000 miles/year. Any resolution to these issues would be greatly appreciated, Amy
- Fair Grove, MO, USA
PTU has failed. Dealer says 3k replacement cost. My contention is current recall is not broad enough if other Jeep products have same issue. It should be expanded to include all PTUs with same defect.
- Livonia , MI, USA
Some times when starting from full stop vechile losses power. believe drivetrain failure. Have no conyrol until it reingauges usually less than a minute.if I had to get out of the way of something that would be dange r ous.It happens about once or twice a month.
- Sebastian, FL, USA
The "Service Shifter" warning came on and the transmission started slipping. If the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. I have had this looked at by an independent shop and all it says that there is a bulletin on it.
- Topeka, KS, USA
This Jeep has stalled while on the road several times, more than once almost causing an accident. I have finally figured out that the engine uses more oil than a normal engine should, it does not inform the driver of low oil, and shuts off once the oil is below a certain point. This vehicle is extremely dangerous to be on any road and likely already caused numerous accidents. Please do something!!!!!
- Crescent, PA, USA
All of a sudden you are driving and the vehicle wants to shut off like it's getting gas got cut off and it will Buck back and forth like a transmission issue Then all of a Sudden it kicked back in and you continue to drive as Normal but if you're at a stop and you go to take off it could be very dangerous if it stalls out on you
- Bradenton, FL, USA
Meticulously maintained vehicle, had PTU failure at 112,000 miles. No warning lights, started getting loud hum and immediately got in for service.
- Barberton , OH, USA
The transmission began making grinding noises and was losing power. Dealer informed me today it is the ptu that needs replaced at a cost of $4000
- Sheffield Lake, OH, USA
The svc 4wd light would come on mostly in the cold weather then would go away. every time we had maintenance and mentioned it to the dealership we were told if it was not on while in the shop they could not do anything for it. I was driving and making a left hand turn when the svc 4wd and check engine light came on and the drive train lost power. I was luckily going down hill so I was able to coast and pull over.The engine and the electronics was still in but would not drive. After pulling over I turned the car off and back on and the car worked ok. We had an appointment for the dealer and we were informed the PTU needed to be replaced. Upon looking it up online this part has been recalled on the same make model and year as my vehicle but not my specific vin #.
- Denver, CO, USA
Took Jeep in for recalls in 2021 for Powertrain software update (TCM module and PCM module) & and safety recall in regards to PTU. Received a call from my mechanic today in regards to issues regarding codes for these things. I had noticed that since I had took my car in a year ago my Jeep just did not seem the same. Never thought anything of it until I needed my brakes changed now and wanted someone else who I actually could trust to take a look.
- Lorain, OH, USA
Car will slow down, steering wheel will lock, and message "Shift to P then Shift to desired gear" will pop up. Car will take a minute to start up again and problem reoccurs.
- Elmwood Park, Il, IL, USA
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. The contact was able to veer to the side of the road but he could not park as the gear shifter would not move. The contact waited until the vehicle came to a complete stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle, however the failure reoccurred twice while driving. The vehicle was towed to an independent mechanic where it was diagnosed that the service shifter had failed. The warning message "service shifter" had remained illuminated. The dealer was notified of the failure and informed the contact that the failure was a known defect.The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not repaired. The failure mileage was approximately 165,000
- Waterville, ME, USA
Bolts broke off of the ptu on my current 2016 jeep Cherokee trail hawk. Extremely unsafe to drive. Dealer I will to do the repairs because and I quote -?? is not on the recall batch for the issues listed-?? please keep in mind I-??ve done the necessary research and the extent of the repairs needed falls exactly with the recall placed in on 06/2020. Please your guidance would be greatly appreciated.
- Vacaville , CA, USA
- Arlington Heights, IL, USA