10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
29,288 miles

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« Read the previous 20 complaints

problem #213

Nov 032022

Cherokee

  • miles
Electronic system failure purchase car in 2018 it is a 2016 jeep Cherokee electronic brake booster system failure in 2019 again in 2022 driving on the expressway at the second occurrence very dangerous brakes failed due to recurring issue brake booster basically has a three-year lifespan when hazards fatalities lives lost is when recall will be processed" What does it take"

- Virginia Beach , VA, USA

problem #212

Nov 042022

Cherokee

  • miles
Vehicle frequently has issues with the touch screen for the radio as well as the mechanical controls for the radio stop responding causing me to be unable to control the volume, power, tuning, using touch screen to control whether I am using the am/fm radio, bluetooth or other media options. When this happens the screen turns completely black as if there is no power going to the radio appearing and acting as if I have not started the vehicle at all. The radio also frequently switches itself from both Bluetooth and FM options to the same AM channel by itself. I actually had to take my vehicle in to the dealership and pay out of my own pocket after I was driving on a busy freeway and my vehicle suddenly stopped responding to me pressing the accelerator and the dash began flashing. The vehicle then turned completely off forcing me to shift into neutral and restart the vehicle again while actively slowing down on the freeway without any warning. When I restarted my vehicle and I put it back into drive I could then only accelerate to 25mph. When I took the vehicle in I had to pay for them to reprogram my computer and after researching I discovered that this was already a problem that caused a recall but upon bringing this up to the dealership as well as calling Chrysler directly I was informed that even though the problem was the same as the recall they issued my vin number was not a part of the recall so they couldn-??t and would not do anything for me. The date this occurred may be different from what I put below but with the maintenance records from the dealership I took the vehicle to an exact date can be determined.

- Glendale, AZ, USA

problem #211

Sep 212022

Cherokee

  • miles
Car would not start I bought a battery and 2 days later car was completely dead. No power would not charge. Took it to a shop it had no starter or alternator issues. The car will just turn off at anytime even will driving. There is no power and then just open hood and it will start back up sometimes.

- Carrollton, TX, USA

problem #210

Aug 292022

Cherokee

  • miles
Car has been having issues shifting gears when going uphill/downhill for a few months, only 88k miles never wrecked, during drive a "Service shifter" alert came on and all drive/park/reverse lights lit up, screen could not be removed, car repeatedly had issues getting rpms while pressing gas. Took to a repair shop and they claimed it needed a transmission liquid flush or brake rotors but neither issues coorelate. This seems to be a frequent issue going on with other jeeps. Problem fixed itself after stopping and turning off car and turning back on but still has issues getting stuck in certain gears.

- Justin, TX, USA

problem #209

Aug 182022

Cherokee

  • miles
Drove car a few minutes and while accelerating the vehicle slowly stopped and all the electrical warning signals went off simultaneously. I was able to push down on the gas pedal, but my car would not accelerate, nor did it sound like engine was running. Car would not power off, but would not move in reverse or drive. Every possible vehicle warning light flashed on the dash, all 5 lights lit up on the gear shifter at the same time, and the windshield wipers turned on even though they were turned off. I have a video of this. Power locks would not lock or unlock car. Power windows would not roll up or down. My media screen flashed an error message. State patrol and our local police department had stop traffic to safely move my car off the roadway to a safe location. My car was towed and the battery had to be disconnected, so vehicle would power off.

- New Haven, MO, USA

problem #208

Aug 182022

Cherokee

  • miles
I brought in my vehicle for the power train update recall and it triggered my shifter light to come on which now they are saying is the shifter bezel and harness and I have to pay out of pocket for. It was not on prior to the recall software update for the power train

- Black Mountain , NC, USA

problem #207

Oct 012021

Cherokee

  • miles
2016 Jeep Cherokee TrailHawk 80k miles PTO failed in 10/22 had extended Warranty but not through Jeep @ cost $4k. Now with 89k it-??s going out again. What can I

- San Jose, CA, USA

problem #206

Jul 042022

Cherokee

  • miles
Went out to the vehicle in the morning, inserted the key in the ignition, turned the key to start the vehicle and the battery exploded.

- Perkasie, PA, USA

problem #205

May 192022

Cherokee

  • miles
At approx. 49,000 miles I brought my Jeep to an authorized dealership to inspect hard shifts/skips in the transmission shifting. Dealership was unable to reproduce issue. At approx. 59,000 my vehicle was fully repaired and guaranteed from an authorized collision center (passenger side impact) when the transmission light began to illuminate. The same dealership cleared these codes without diagnosis for the issue. At approx. 71,000 the 4WD light illuminated and the dealership replaced the PTU, indicating it was "unresponsive" yet not due to collision. Days after this repair the module that communicates connection between my vehicle and the starter/alternator has gone out "inexplicably" I believe my model has faulty electrical components similar to the recalled models and I would like to raise complaints everywhere and anywhere that my issue is relevant.

- Lumberton, MS, USA

problem #204

Apr 012021

Cherokee

  • miles
No messages were displayed when any issues occured. The back hatch stops working randomly. Whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. I have to manually pull the hatch open &/or closed. I had a technician see this happen as well. I've had numerous times where my Jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. I only drive approximately 6,000 miles/year. Any resolution to these issues would be greatly appreciated, Amy

- Fair Grove, MO, USA

problem #203

Mar 072022

Cherokee

  • miles
Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. We took it to the dealership and we were told that the shifter bezel needed to be replaced. It was replaced in March. We we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.

- Brunswick, OH, USA

problem #202

Apr 152022

Cherokee

  • miles
Car drives when it wants, stops when it wants, all lights on dash come

- Abbeville, LA, USA

problem #201

Feb 112022

Cherokee

  • miles
See my attachment for full details - PTU was malfunctioning on my 2016 Jeep Cherokee and while my VIN did not have a recall, the part, year, make and model of vehicle all matched.

- Port Chester, NY, USA

problem #200

Apr 052022

Cherokee

  • miles
The "Service Shifter" warning came on and the transmission started slipping. If the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. I have had this looked at by an independent shop and all it says that there is a bulletin on it.

- Topeka, KS, USA

problem #199

Feb 242022

Cherokee

  • miles
Had an issue with my PTU that required to be replaced after finding "internal debris" which started with my 4WD Drive light came on. I feel this could fit under an active recall since my 1) Make (Jeep), 2) Model (Cherokee) 3) Year (2016) and 4) Part (PTU) including recall W47 (campaign 20V343) and W48 (campaign 20E037).

- Port Chester, NY, USA

problem #198

Feb 072022

Cherokee

  • miles
My emergency parking brake was stuck on (I never turned it on) and I was unable to move my car. It was towed to Brown's Jeep and was determined their was a leak in the power liftgate that corroded the module. There were recalls for 2015 Jeep Cherokees for the same reason but Jeep claims this is not due to a recall. I asked how I can avoid this in the future and was told this won't happen again. Appears not to be a "normal wear and tear" issue.

- Coram, NY, USA

problem #197

Mar 012022

Cherokee

  • miles
Known service bulletin by Jeep. Service bulletin number 08-060-16. The parking brake module wiring harness connection can get terminal corrosion through faulty seals in the Jeep aka -??water intrusion-??. Water intrusion can get into the parking brake module wiring harness and cause a malfunction of the electronic parking brake. Brake will deploy randomly while vehicle is in motion or parked. No current recalls on this service bulletin. Apparently can also lead to fires in the rear cargo area. My parking brake deployed while driving. My parking brake deployed when shifting the car into park rendering it immobile. Well documented issue throughout the Jeep Cherokee community.

- Grand Haven, MI, USA

problem #196

Jan 292022

Cherokee

  • miles
This has happened the past two weeks. I will go to accelerate my vehicle and an error message will pop up saying "in order to shift to desired gear you must be in park" or "shift to park then desired gear" and the check engine light, battery light, a lightening bolt red light and the electrical stability control light comes on. My car has shut off on me three times while driving it, once down the road from my home and had to be jumped off just to make it back home, then I was stranded in the middle of a busy intersection and had to have the local police push my vehicle to a near by parking lot and then I was leaving work and all the lights came on so I pulled into Mavis Tire and had a tech come check it out. As my car was in park and at 0mph my car was stuck in 1st gear which is shown in the pictures attached. I was told to take it to the dealership and the local one here in Newnan Georgia is absolutely the worst. No one would answer the phone and when I finally got someone on the phone they told me I would have to drop my car off and that it would be a week before they could get to it. I am scared to keep driving the vehicle knowing at any moment it could shut off on me while driving it.

- Sharpsburg , GA, USA

problem #195

Feb 092022

Cherokee

  • miles
Car will slow down, steering wheel will lock, and message "Shift to P then Shift to desired gear" will pop up. Car will take a minute to start up again and problem reoccurs.

- Elmwood Park, Il, IL, USA

problem #194

Feb 072022

Cherokee

  • miles
Driving down the highway the service shifter just pops

- Merced, CA, USA

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