The contact owns a 2016 Jeep Cherokee. The contact stated that while driving for approximately 5 miles between 35-40 mph, the vehicle loss motive power and stalled. The vehicle made an audible dinging sound with a message displayed to turn-off the vehicle. The battery warning light was illuminated. The contact stated that after approximately 20-30 minutes the vehicle restarted. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Columbia, SC, USA

I had my car towed on the morning of Feb. 20th from my home to the mall of ga Chrysler, Dodge and Jeep in buford, Georgia. The service department said that it was the braking system and it would cost about $860 to fix. Part wouldn't be in until March 3rd. Ok, then get a call saying that oil got in the booster pump and they had to replace the vacuum pump also and this is going to cost an additional $1,200. Told them to go ahead with repairs. They would only credit me for 2 days of a rental car and I had to pay $350 out of pocket to have transportation while my car is in their service dept where I purchased this car brand new off their lot. Got car back March 5th 2021. On March 7th the check engine light came on and the brakes made a loud popping sound, steering is very tight and not comfortable driving. Do not feel safe in this vehicle at all. I called mon. Morn and no call back yet.

- Buford, GA, USA

I was driving my 2016 Jeep Cherokee sport and when I got to my friends gated entrance. I put the car in park so I could enter the gate code on to the key pad. When I went to put the car back into drive- the emergency brake went on by itself and would not release. The car would not go in to any gear so I couldn't put it in neutral to push it out of the way for residents trying to enter. I had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. Next morning had it towed to Chrysler, Dodge, Jeep in buford, ga.

- Buford, GA, USA

My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.

- Fort Wayne, IN, USA

Car shuts off mid-drive / mid-turn while in motion without warning. No lights are illuminated in the dash cluster after or during. No explanation why.

- Phoenix, AZ, USA

I have a 2016 Jeep Cherokee. The "service shifter" warning comes on every time the vehicle is turned on. The light indicators on the the gear shifter no longer come on. The dashboard is locked with the "service shifter" message. It has been recurring for the past month. Mechanics do not know what the issue is.

- Dayton, TX, USA

The contact owns a 2016 Jeep Cherokee. The contact stated while driving during night time, when making a left or right turn, the headlights independently turned off. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer mall of Georgia Chrysler Dodge Jeep (4345 buford dr, buford, ga 30518, (770)945-0839) where the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 30.

- Lawrenceville, GA, USA

On 01/16/2021 I was driving the Jeep at highway speeds when suddenly the transmission would not shift from 4th to 5th and my accelerator peddle was unresponsive. Upon getting home I pulled the obd and received code P0887 which was associated with a recall for this vehicle and the recall outlined the symptoms I was having to a T. upon calling Jeep after reading the recall I learned this VIN was not recalled even though the symptoms for the recall were the same we were experiencing. After reading about this online I think this is a wider recall that needs to happen because since the recall and service bulletin release date in June 2018 there has been multiple reports of this exact same problem. I have attached my diagnostic scan so you can see the freeze frame and code being thrown on the vehicle. That being said this car is undriveable right now through no fault of our own as all maintenance is up to date. Jeep wants to charge us $75 for the re-flash procedure and I realize I may not get out of paying that but I wanted to be sure you guys knew that the recall that was supposed to cover these years of Jeep failed to do so fully and should be reexamined. Thanks

- Rainier, WA, USA

1. the new battery was completely dead on my 2016 Jeep Cherokee latitude and bought a new battery on May 28, 2020 and on 1-17-21 the new battery is completely dead. 2. when backing out of the drive way the emergency brake comes on and brakes the car, I disengaged the brake and continued out of drive way and will do it again. This has happened on 3 occasions.

- Knoxville, PA, USA

Gear shift error lights! while driving all the service shifter lights came on. Pulled over to shut off the car and the lights went off. When I picked up to speed the lights came back. The car shuts off when turning and started jerking with take off. Once the power shuts off the car didn't want to start and turned over until it caught on. I drive around a large city with lots of highways for a living and I am afraid the car may loss power in traffic! this issue has been happening since summer 2020

- Houston, TX, USA

The 'service shifter ' icon was illuminated as well as the gear selector indicator lights. This is the second time this has happened. After reviewing web sites this is an inherent problem with the Jeep Cherokee.

- West Islip, NY, USA

I keep having 'service shifter' pop up where the speedometer is. It originally popped up about 3 months after I purchased the vehicle. It pops up at random times while the vehicle is moving. I have taken the vehicle in 3 times to have it looked at. The first time they replaced a wiring harness. The second time they said nothing is wrong. And the third time they cleaned a connector. After all three times I took the vehicle in the car was fine for about a month, then the message came back.

- Trempealeau, WI, USA

Car shut down in middle of road, happened few more times, car is consuming gas in less then 700 miles, mech says its a engine issue, I have to refile every few days, car is struggling to move, I fear shut down again if I do not fill in a dangerous location

- Syracuse, NY, USA

Service shifter warning comes on, randomly, and vehicle needs to be shut off and restarted to clear warning and warning indicator lights as nothing, gear related, will function (drive/reverse, etc) until said restart is done. Note this happened while trying to drive/shift/park, etc. There is nothing that indicates a malfunction will happen and given it has happened while driving, safety is a major concern. It has happened multiple times since 12.2.20 with the most recent being 12.16.20

- Phoenix, AZ, USA

I bought a 2016 Jeep Cherokee latitude with 56,000. I had it for 1 day before I got a service shifter warning on my dashboard and all of the lights on the shifter lit up red. I called the dealership and they told me to come in right away, but the light went off when I turned the car off. The light didn't come back on for a few week, but now it comes on everyday. I have read several forums about people having the same issues with their 2016-2019 Jeep's, and even after getting the wiring and shifter replaced the issue will come back. I've read about people whose car gets stuck in gear and they can't put it into drive or park. This needs to be looked into because people cannot afford to keep paying to have the issue 'fixed' when it isn't really getting fixed and nobody knows why.

- Anchorage, AK, USA

As I was driving on the highway out of no where my Jeep begun to stall and all the lights shut off and lost power, I almost was involved in an accident due to loss of control of the vehicle this is the 3 time it happens in 2 days it runs fine and out of no where this problem happens. I checked with the code reader and alot if codes with the letter U popped up steering wheel sensor and other things I've never heard ofg I waited for the vehicle to get cold checked the harness and put a new battery. Brought it to have the alternator checked at advanced auto and the alternator is fine. Leaving advanced auto it happened again and I had to call road side assistance to tow the Jeep home. This morning it started running fine on our way to the store a mile away samething. What's going on? I research and theres hundreds of people with the same issue yet no results or clarification.

- Massena, NY, USA

On numerous occasions, my 2016 Jeep Cherokee shut down mid turn or while driving. On many turns, it dies as I complete the turn. I am writing this complaint because on my way to work, my Jeep's engine shut off in the middle of the turn on a city street in morning traffic. This has happened before. My Jeep dealer said he has seen this happen to "10-11 Chrysler/Jeep/Dodge/Ram vehicles". his suggestions was "to get an oil change" and it will fix it. I went to get an oil change my car engine shut off in the middle of the busiest street in the city during lunch traffic. This has happened 5-7 times this year. I cannot believe this has not been addressed. This is life threatening. I imagine this is happening on the highway and free way with other customers. Cars were swerving to avoid a collision with my car. If you were to research this issue on google, it's the first result. The engine literally stops in the middle of operation. How else does this need to be phrased to get Jeep's attention?

- Enid, OK, USA

My 2016 Jeep Cherokee sport shifter stopped working as I was going down the road. It has a service shifter light on as it seems to be a problem with a lot of the same vehicles. I can't afford to get this fixed and I just got it. It locked up on me in the middle of the road and would not shift in to neutral or in gear so I could get it out the road. After several minutes I finally got it to release into neutral and it rolled back off the road. Now it says service E brake. This car needs to be fixed because this is way beyond your typical car issue that can be fixed for a few bucks. Unsafe for my kids.

- Macon, GA, USA

My vehicle is at 86,500 miles and the service shifter message has come up on my dashboard more than once now and from what I can find, there is no solid or permanent fix for it at this time. I would like the be able to fix my car and not have to worry about this issue again.

- Longview, WA, USA

The bezel around the shifter (the part with the lights specifically) started shorting and giving an error to service the shifter. Sometimes it will go away if the car is turned off and back on again. There are also times where, when shifting, the car refuses to shift into any gear and stays in park. My fear is that one day it will be shifted into reverse, I will reverse and then no longer be able to shift into any other gear, thus stranding me in reverse.

- Mount Carmel, PA, USA