The contact owns a 2017 Jeep Cherokee. While driving approximately 25-30 mph, the vehicle experienced erratic shifting and a delayed response when the accelerator pedal was depressed. The vehicle was taken to tyson Dodge (1 S.w furntage rd, shorewood, il 60404) who reprogrammed the transmission computer; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 1,000.

- Joliet, IL, USA

The contact owns a 2017 Jeep Cherokee. On four separate occasions, the service shifter warning indicator illuminated while the vehicle was being driven. When the warning indicator illuminated, the shift indicator displayed that the drive, reverse, and neutral functions were engaged. The vehicle was taken to jerry ulm Chrysler Dodge Jeep Ram (located at 2966 N dale mabry hwy, tampa, fl 33607, (813) 463-8459) to be diagnosed, but the mechanic was unable to determine the cause of the failure. The contact stated that a wiring harness related to the gear shifter function was replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 32,140.

- Durant, FL, USA

Transmission is slipping and grinding after trying to accelerate from stop or slow speed. It has already been flashed once but mark's casa in albuquerque, New Mexico refuses to do anything else to try to fix it. They state that there is nothing else they can do.

- Albuquerque, NM, USA

The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the "service shifter" warning message illuminated and the vehicle stalled. The contact stated that every gear on the shift assembly illuminated. The contact pulled into a nearby parking lot, placed the vehicle in the park position, and restarted the vehicle. The vehicle was able to be driven to the contact's residence. Tim short Chrysler of middlesboro (1935 us-25E scenic, middlesboro, Kentucky 40965, (606) 248-3444) was made aware of the failure and performed a software update on the vehicle, but the failure recurred five days later. The manufacturer was made aware of the failure and stated that the vehicle was not safe to drive. The manufacturer also provided the contact with case number: 35250798. The failure mileage was approximately 19,000.

- Middlesboro, KY, USA

The contact called on behalf of the driver who leases a 2017 Jeep Cherokee. While driving 55 mph, the vehicle stalled and the service shifter warning indicator illuminated. The vehicle was able to be coasted to the side of the road. The vehicle was towed to merrick Dodge Chrysler Jeep (located at 3614 sunrise hwy, wantagh, NY 11793, (516) 868-4400) where it was diagnosed that the battery and the shifter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to merrick Dodge Chrysler Jeep where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failures recurred five times. The manufacturer was notified of the failures twice and provided case numbers: [xxx] and [xxx]. the approximate failure mileage was 4,000. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Consumer stated shifter was replaced twice & Chrysler was notified 3rd time. Updated 12/06/18

- Dix Hills, NY, USA

The contact owns a 2017 Jeep Cherokee. While operating the vehicle at various speeds, the engine would suddenly shut off. After restarting the engine, the vehicle operated normally. The contact indicated that the failures occurred on multiple occasions, primarily when making turns. The vehicle was taken to the local dealer (baxter Jeep, 710 S. 124th cir., la vista, ne) and a transmission software update was performed; however, the failures continued. The manufacturer was also notified of the failures. The failure mileage was unknown.. updated 10/29/18

- Weston, NE, USA

Three different types of shifter-transmission issues in approximately 6 months of normal in-town and freeway driving. 1. service shifter warning came on suddenly on a level, dry pavement on cruise control at 70mph on the freeway (17K miles on vehicle) one month, after it happened at 15mph on dry, straight, level pavement in the city and was taken to the dealership and told nothing, was wrong. Turning the vehicle off and on again eliminates notification. The service department at Jeep dealership notified of the 2nd incident which happened today, and I have an appointment next week to have it checked. 2. shifter popped out of drive suddenly while driving on dry, flat, straight at 35 mph city street (15K on vehicle) into neutral. Had my hands on the wheel and did not bump it. Would not go easily back to park or drive. This happened approximately one month before service shifter incidents. 3. going through a car wash in neutral at the end when the vehicle had rolled off the conveyor and was stopped I attempted to put it into drive and vehicle revved to a high RPM but did not engage into drive. I had to put into park, shut it off and then turn it back on again to get the vehicle to go into drive. This happened at approximately 5K-10K miles on two separate occasions.

- Grants Pass, OR, USA

The contact owns a 2017 Jeep Cherokee. While driving 30 mph, the vehicle stalled and the transmission warning indicator illuminated. In addition, the gear shifter illuminated. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (2330-40 us 1 South, saint augustine, fl 32086, 904-293-4177) where it was diagnosed that the computer needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 22,150.

- St Augustine, FL, USA

While driving at interstate speeds of 70-75 mph, the motor revved up to 3500 RPM's and I discovered that the car had lost propulsion and would not pull. I was able to coast onto the shoulder and stopped. I took the gearshift out of drive and placed it into park. I put it back into drive, and it began to work again. This first occurred in July of 2018. It happened several more times where-in the car appeared to shift out of gear even though the shifter was in the D position. I took it to the dealer and was told that there was a recall and the computer needed updating. This service was performed on that day. Since then, the vehicle has continued to appear to jump into neutral while I am driving at highway speeds. The motor will revv, and the vehicle stops pulling. I took it back to the dealer today and was told that there was nothing wrong with it.

- Falls Of Rough, KY, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that the gear shift failed to change out of the park position. The vehicle was not diagnosed; however, the dealer (gill auto group madera, 1100 S madera ave, madera, ca 93637, 1-(877) 698-2434) scheduled an appointment for 09/14/18. The failure was progressing intermittently; therefore, the vehicle was not being driven. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 29,455.

- Madera, CA, USA

The contact owns a 2017 Jeep Cherokee. While driving various speeds, the park, reverse, neutral, and drive indicators illuminated on the shifter. In addition, the service shifter warning indicator illuminated. The dealer and manufacturer were not contacted. The failure mileage was 16,335. The VIN was invalid.

- Farmingdale, ME, USA

The vehicle was in motion. Just cranked it and pulling out of the parking lot at a target in huntsville Alabama. The car shifted hard and I heard a pop. I stopped at the end of the row to pull out. I heard another pop while turning into the bottom parking lot road. I made it to the highway not hearing another pop. I made it to the red light and the car lost power to the transmission. I coasted into a parking lot. The car would not engage in forward or reverse. The car would power up and all other functions worked. Updated 10/18/18

- Albertville, AL, USA

The contact owns a 2017 Jeep Cherokee. While driving at any speed, a dinging noise was heard from the dashboard and all the indicators illuminated on the gear shifter. Also, the "service shifter" indicator illuminated. The vehicle was taken to furey Chrysler Dodge Jeep Ram (330-863-1144, located at 206 S carrollton St, malvern, oh 44644) where it was stated that an unknown recall repair was performed; however, the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 35,717.

- Sw Bowerston, OH, USA

The contact owns a 2017 Jeep Cherokee. While driving at an unknown speed on the interstate, the parking brake independently applied itself. As a result, the vehicle was almost involved in a rear end collision. The service shifter warning indicator illuminated. The vehicle was taken to mclarthy daniel Ford Lincoln (2609 S walton blvd, bentonville, ar) where it was diagnosed that the shifter failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 312.

- Prairie Grove, AR, USA

The contact owns a 2017 Jeep Cherokee. While driving at various speeds, the service shifter indicator illuminated and then turned off. The vehicle was taken to autonation Chrysler Dodge Jeep Ram spring (21027 I-45, spring, tx 77388, 281-715-6927) where it was diagnosed that the shifter sensor failed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.

- Spring, TX, USA

Service shifter warning light comes on the dash after the shifter illuminates all red lights on the gear shift, this happens always while in motion driving down the road. There is no set speed nor driving conditions that triggers this defect. Once stopped and the car is turned off the lights and warning will go off. Within a few minutes the lights and warning will come back on as I begin driving again. This is happening more frequently. I took the Jeep to the local dealership and they assured me they fixed the problem. Since that "repair" (where nothing was fixed), the warning light and gear shifter lights have came on numerous times. I take pictures every time this happens, showing the mileage. The drive train sometimes seems to have a tug feeling as the car is in motion. This happens without the warning or illuminated gear shifter panel lighting up with all red. I was told the Cherokee grand had a recall on this but not the Cherokee latitude. It came on twice today, I have a trip planned across country, so my husband has it at the same local dealership that claims they looked at it before and corrected it. They say it may be a computer issue that can be fixed. I feel it is a mechanical issue in the shifter and I am in danger of a wreck happening! the dealership has agreed to replace the shifter on 9/6/2018 at fletcher joplin mo. I am reporting this to document the problem incase there is further issues.

- Joplin, MO, USA

The contact owns a 2017 Jeep Cherokee. While driving at an unknown speed, the "service gear" indicator illuminated. The contact pulled the vehicle over and called jim shorkey auto group at 724-616-0083 (located at 13339 Lincoln hwy, North huntingdon, pa 15642). The dealer replaced the shifter. The manufacturer was not made aware of the failure. The failure was repaired. The failure mileage was 12,500.

- North Jackson, OH, USA

Throttle body and gaskets were replaced after leaving me stranded in the street. Also, linkage was replaced due to service shifter warning. Please see the attached document for additional details.

- Dushore, PA, USA

Warning light on dash said service shifter and all gears at shifter where all red.it has happened 2 more time all when driving down the road.

- Glennville, GA, USA

Gear shift service and shifting issues lights

- Ennis, TX, USA