10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,658 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #11

Sep 182020

Cherokee

  • 37,800 miles
'service shifter' light has come on the dash several times. Starting at 26,000 miles. Have taken it several time to crown Chrysler doge Jeep in chattanooga Tennessee for them to tell me it's only the battery. This battery has been replaced and this issue is still occurring. Tonight, September 18, 2020, my Jeep Cherokee notified service shifter the. Slammed the ebrake on while going 55. This is a major safety issue and the dealership keeps stating nothing is wrong. I have also had issues with after pushing the 'bush to start' button 'to cut the car off, ' the button states the car is off, but yet the engine is still running. I no longer want this 2018 Jeep Cherokee due to it being a safety issue.

- Cleveland, TN, USA

problem #10

Dec 012018

Cherokee

  • 18,000 miles
Service shifter light comes on and all the lights on the shifter light up and some causes vehicle to stall. Dealer says it needs a new wiring harness and bezel but is not under recall even know its a common problem and has been for years. Talked to multipul people having same issue one involved in a crash from

- Greenwood, AR, USA

problem #9

Mar 012020

Cherokee

  • 49,000 miles
As pulling out into the road the vehicle stuttered and dogged down very bad even mashing the gas to the floor the vehicle would not go. A light came on saying throttle shift control reset needed. Vehicle started to go and thedogged down again. Vehicle keeps doing it. Took it to Jeep dealership and they are saying it only needs a oil change. Even though it doesn't

- Warsaw, IN, USA

problem #8

Mar 072020

Cherokee

  • 50,000 miles
The rear brake calipers stuck on and wore the rear brake pads and rotors out in the first 50,000 miles. The front brakes barely show signs of wear.

- Pinehurst, ID, USA

problem #7

Dec 172019

Cherokee

  • 24,528 miles
I have a 2018 Jeep Cherokee with under 30,000 miles on it. My car's stalled in the middle of an intersection while taking a right turn. My brakes and steering were locked, causing me to drift up on to a curb and hit a sign. No warning or indicator lights came on in the car prior to this. I had the car towed to the dealership that I am leasing the car from. I was told that this is common with Jeep, that the car will burn through oil very quickly, that no low oil indicator light will come on, and that the engine will shut down as a 'safety feature.' I was told that there is nothing I can do to protect myself beyond getting oil changes every 3K miles and that it 'should' be fine. Again, there is absolutely no warning that the car will shut down or that there is an issue prior to it turning off while in motion. The car shutting off while in motion was referred to as a safety feature by the dealership who would only offer me an oil change as a fix.

- East Bridgewater, MA, USA

problem #6

Nov 152019

Cherokee

  • 34,300 miles
Electrical warning system can not be remedied. Emergency brake system is malfunctioning and setting when car is in drive. Electrical system completely went dead on the freeway causing the car to stall, when car was restarted and nursed off of the freeway the electrical system completely went dead, the transmission locked up preventing the tow company from loading the car onto the tow truck, the car was manually manipulated to release the system into neutral. The cars electronic dash board completely goes dead while on the freeway. The car has been in 3 dealerships over more than 1 month, the dealerships claim they have replaced computer components, can't find anything wrong, or 'jiggle the wires'. the cars warranty is nearly up, and we have been pressured to buy an extended warranty. The dealership has provided us with a rental car, and claimed to have fixed the problem, that is when the cars electrical system failed on the freeway. The car is a complete hazard. My husband has the repair records on file.

- Malibu, CA, USA

problem #5

Sep 162019

Cherokee

  • 44,000 miles
Driving down a city highway the service shifter alert came on. All of the lights next to the indicators on the shifter lit up. This has happened twice so far today. The parking brake has also been turning itself on as soon as the Jeep is put in gear and the foot is let off of the brake.

- Austin, AR, USA

problem #4

Jul 032019

Cherokee

  • 22,000 miles
I was completing a turn when the vehicle lost all power and shut completely off causing me to loose control of the vehicle and hit a curb. Vehicle was then towed to dealership where I was advised this happened due to a safety feature of my car. When the car is low on oil when you turn it throws off the oil pressure sensor so the engine doesn't blow up. My last oil change was in Feb my car is completely out of oil and no check oil light appeared.

- Kansas City, MO, USA

problem #3

Jul 052019

Cherokee

  • 28,000 miles
My vehicle ws in motion when the battery light flashed on briefly. Immediately after this my vehicle lost power completely. I was unable to steer, brake or accelerate. The vehicle completely shut off. I used my emergency brake to stop the vehicle. Consumer stated the vehicle is currently having the engine replaced but it had around 28,000 miles on it. The battery light briefly blinked on before the vehicle stopped functioning. The last oil change was on May 26,2019. VIN is invalid.

- Cary, NC, USA

problem #2

Mar 312019

Cherokee

  • 280 miles
Front right brake pad/rotor failure when stopping vehicle. Appearance of significant localized brake pad material is cemented to the rotor in one location causing failure of right front tire to brake properly. Vehicle delivered after purchase with 272 miles, noticed on first trip that the system "pulsated" when stopping. Increased stopping distance required from highway speeds. Inspection of assembly shows approximately 2" circular rusted ring on rotor, indicating failure occurred with less than 272 miles on vehicle.

- Spring Grove, IL, USA

problem #1

Oct 272018

Cherokee

  • miles
1.)the door knob/handle is burning hot that you could hardly handle it or grab it. 2.) when turning, there is a squizzing sound at the rear wheels and could hardly pull forward, something like holding back. 3.) while in total stop, engine on, there is a clicking sound when stepping on brake and it can also feel the clicking sound when placing your hand at the shift lever. What if making a turn, then it wont move in the middle of a busy raod? what if, while driving on the freeway the driver side burns, driver cannot get out.

- Randallstown, MD, USA