10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,517 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #7

Jul 032019

Cherokee

  • 22,000 miles
I was completing a turn when the vehicle lost all power and shut completely off causing me to loose control of the vehicle and hit a curb. Vehicle was then towed to dealership where I was advised this happened due to a safety feature of my car. When the car is low on oil when you turn it throws off the oil pressure sensor so the engine doesn't blow up. My last oil change was in Feb my car is completely out of oil and no check oil light appeared.

- Kansas City, MO, USA

problem #6

Jul 052019

Cherokee

  • 28,000 miles
My vehicle ws in motion when the battery light flashed on briefly. Immediately after this my vehicle lost power completely. I was unable to steer, brake or accelerate. The vehicle completely shut off. I used my emergency brake to stop the vehicle. Consumer stated the vehicle is currently having the engine replaced but it had around 28,000 miles on it. The battery light briefly blinked on before the vehicle stopped functioning. The last oil change was on May 26,2019. VIN is invalid.

- Cary, NC, USA

problem #5

Feb 012019

Cherokee

  • 300 miles
Front end wobble when accelerating from low speeds.

- Boiling Springs, SC, USA

problem #4

Oct 282018

Cherokee

  • 17,838 miles
While in motion with cruise control set at 65 mph the transmission jerked twice and the engine revved up and as if it was in neutral, stayed that way as if the accelerator was stuck. I hit my brakes because we was losing speed and when stopped I tried to put in park but it sounded as if gears was gri. Ding I had to shut off the Jeep to make it stop revving. I was in the middle of the 4 lane and could only shift to neutral and row backwards into the median. I was unable to put back in drive with put gears grinding. I had been driving approximately 40 mins at a speed of 60-70 when this happened. No warning lights and nothing on the dash at time of issue.

- Pound, VA, USA

problem #3

Oct 222018

Cherokee

  • 28,075 miles
After starting the car and leaving my driveway for the last 2days, I get about 1/2 mile down the road and an indicator comes on telling me that shifting while driving can't be done. The car shuts completely down and I have to make a sudden stop to turn the key off. The steeringwheel locks up making it impossible to get out of the road. When I try to restart, it acts like starter is fighting to turn on. I have to give it fuel to get it to start. Then I don't have problems the rest of the day

- Springfield, MO, USA

problem #2

Jun 282018

Cherokee

  • 85 miles
While driving highway speeds there is a vibration between 60 and 80 miles per hour. I have had the tires replaced, rims replaced and no change in vibration. It has started since I owned the vehicle with 7 miles on the odometer till today with 9000 miles on it. The dealer claims that this is normal throughout the line of Cherokee and is just "road vibration" but talking with other owners this is not the case and they do not experience the same thing. It does tend to fade away during long left turns on the freeway but appears as soon as the vehicle straightens. Numerous attempts to get the dealership to fix this has resulted in no headway as the dealer claims that this is normal.

- Sierra Vista, AZ, USA

problem #1

Aug 132018

Cherokee

  • 6,912 miles
Monday‎, ‎August‎ ‎13‎, ‎2018 the Jeep Cherokee was in for its first oil change. Minutes after receiving the vehicle from the oil change and driving off the dealer lot at 10:07 am received the charging/battery indicator along with the auto start/stop error indicator. Seconds later when trying to turn the Jeep became very difficult to turn. The vehicle began to emit a bunch of smoke. When we returned to the service center at the dealer, it was explained that a faulty O-ring on the oil filter caused the loss of 2 quarts of oil. Smolich motors service center failed to note the auto start stop error and no error was present after the loss of oil was replenished and we received the vehicle back despite being shown the picture of the error. They did note the O-ring failure and the loss of 2 quarts of oil on the service order receipt. Thursday‎, ‎'September‎ ‎6‎, ‎2018 9:28 am while turning from badger St on to the bend parkway the charging/battery light appeared with the message to service throttle control and again experienced difficult steering while narrowly avoiding a collision with a semi truck.

- Bend, OR, USA