The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at Gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had JUST expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: While sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (S.N. none of the lights on the dash have EVER lit up since I bought it). I contacted Gettel via Google review and NOW they want to do something about this death trap they sold me because I made my situation public. P.S. When I search my VIN# on this site, a completely different car pops up?

- Fl - North Port, FL, USA

PTU is malfunctioning and cause my 4 wheel drive to no longer operate and it-??s an all wheel drive vehicle. Dash light has -??service 4 wheel drive-?? and error message states not available. There is a safety recall for a pin that could cause damage to the PTU and there is no solution from the manufacturer on this 6 yr old vehicle.

- Camden, SC, USA

The service 4wd light went on. It was diagnosed as a faulty power transfer unit. There is a recall for my make, model and year but not my vin#.

- Somers Point, NM, USA

We were notified earlier this year regarding recall number 25V-011. When we checked then, a repair was being investigated. It has been several months and the recall is still categorized as "Recall incomplete, remedy not yet available." We also tried to identify with the local dealer the possible severity of the failure but could not get a definite answer. According to the recall, the fault could cause " an unexpected loss of motive power or loss of PARK function while stationary" with no further explanation. The risk is listed as "a vehicle crash without prior warning". Would the loss of motive power be the simple failure to transfer the engine power to the wheels" Or more severe option of one or more drive shafts becoming disconnected and causing the vehicle to roll when it contacts the road" If so, the vehicle is not safe to be driven at highway speeds. The local dealer was unwilling to escalate our concerns or provide any assurance of safe operation on the highway. So far, we have not noticed any issues related to the recall but have not driven significantly outside the local community.

- Sierra Vista, AZ, USA

Issues with PTU (Power Transfer Unit) - I will attach documents

- Clinton Twp, MI, USA

Power Transfer Unit stopped working. No 4 wheel drive now. Sometimes loss of power. I know there is a recall on this.

- Champlin, MN, USA

My 2019 Jeep Cherokee Trailhawk Elite has had a recall on the PTU for some time now with no remedy in the near future. Serious safety issues are at stake. This recall may cause a crash without warning due to loss of motive power. Also, loss of park function can cause vehicle to cause injury or death as well while outside the vehicle. How can MOPAR not have to fix this in a timely manner" How it this not illegal" I still have to finish paying the money I owe on something that isn't worth more than the amount I can get for the metal I can scrap from it. Jeep knew about this in my 2014 Cherokee, unfortunately I bought another one. 12/2023 Canada was aware. It took until January 2025 for us to be formerly informed of a recall. I get warning lights and transmission seems to be in neutral at times.

- Wareham, MA, USA

The svc 4wd light stays on and the power transfer unit makes a horrible noise. It is the same symptoms as the recall of the 2017-2019s, but somehow, my car does not fall under the recall. The car only has 52521 miles on it and is treated very well. There is no reason that this should have broke.

- Mount Wolf, PA, USA

My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.

- Burlington, NC, USA

UNKNOWN I have had the vehicle act as if it wanted to shut down. Received notice of recall and the safety hazard. Have contacted dealership to inquire about remedy 30 days after the recall with very little information given at this time. I was told no parts. Along with no clue to a potential date to fix the safety issue.

- Brownstown, MI, USA

The Instrument Screen on our Trialhawk went dark. We cannot see anything in terms of what is going on with the vehicle. This is for other Jeeps that a recall has been called, but it's not showing up for ours.

- Alberton, MT, USA

On a regular basis (AT LEAST 1 x daily) I will be driving my 2019 Jeep Cherokee, and when I stop at a light, stop sign, parking spot, or the start/stop component turns off the engine, the power to my vehicle completely fails. The vehicle will turn off completely. The dash panel, radio, everything will completely turn off. This has caused me to be stuck in the middle of the street, and it also has happened in the parking garage of my job, causing me to hit the wall next to a parking spot. There are no warning lights when this happens, there is no check engine light that come on after. I have taken it to a mechanic and since there is no check engine light on the dash panel, the OBD is not able to pull up any codes. Due to this issue, I have disabled the start/stop component on my Jeep to see if it helps the issue, but it does not seem to help

- Reno, NV, USA

The car would jerk forward randomly while increasing speed. This happens at least once every few months. Also, the car would randomly cut off while at a stop light. This has happened twice. I've owned the car for 3 years and have regular maintenance.

- Chalmette, LA, USA

My car has just turned off out of no where twice now once pulling up to a stop light and once pulling into the garage. Complete loss of power. I wasn-??t in immediate danger except for I had to put the car in park and turn it back on at a stop light I guess I was lucky it could have been much worse.

- Fairbanks , AK, USA

On 12/30/2024, I received a -??4WD SVC-?? light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee-??s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee-??s.

- Littleton, CO, USA

My vehicle is leaking in the front and passenger seat and my emergency brake comes on and I can't disengage it unless I stop the car and turn it off and back on. Sometimes it takes 2 times to do this. In November, twice I was merging into traffic going 45 miles per hour and it happened. I prayed I wouldn't get smashed. I turned the car off and back on and I was able to disengage the emergency brake. On 1/3/2025, it happened as I was backing out of my driveway onto traffic. I had to turn the car on and off 2 times before I could disengage the emergency brake. I was lucky no vehicles traveling on the road. There is a terrible sound and then the car bucks and you are jarred. I read about an investigation on this same issue back in July 2022. My dealer says until they can replicate the problem they can't fix it. Please help!

- Fort Pierce, FL, USA

I was driving our 2020 Newmar Baystar #3609 motorhome and towing our 2019 Jeep Cherokee. In 2021, I had the Blue Ox tow bar, 10k rated along with the Blue Ox base plate installed at a RV dealer in Mead, WA. We have had no issues at all with this tow system during the last 4 years, we have never drove "off road", backed the unit up with our Jeep attached or abused the two system in any way. We had driven 6 hours from Pensacola, FL heading to the Mayport Naval Station. While on a secondary road approaching the base, I felt a tug on the motorhome. I checked my mirrors and saw our Jeep tracking to the passenger side and now not directly behind our motorhome. I pulled over and luckily there was no damage to our motorhome, our Jeep or any other property. I saw the passenger side base plate had failed. While examining the piece that had broken off, I noted the area where the "weld" was supposed to be didn't look right. It almost looks like the entire area that should have been welded to the base plate was spotty at best. I have reached out to Blue Ox Customer Service requesting they reimburse for a new set of base plates and the normal labor now to install them. I'm being quoted 4 hours labor which is more that the base plates. I'm glad the remaining base plate held, or our Jeep would have detached completely and even with the emergency break away attached, the likelihood of damaging persons or property would have been high. I took photos of the failed base plate and will keep both parts in the event they need to be examined by a competent person.

- Box Elder, SD, USA

The car has been running out of coolant the past couple of months with no known visual leaking problems. I brought it to the mechanic who stated the radiator had to be replaced. No warning prior. No leaking or lights coming on. Another issue the uconnect subsystem powers on and off whenever it wants. Switches from GPS. Radio, heating and a/c. Causing distraction to the driver. I have not been able to know why it is happening. Went from several times a month to now daily.

- Fort Myers, FL, USA

While the car was in motion, the car slowed almost to a complete stop & the check engine light came on, along with the alert -??Service Electronic Stability Control-??. When pressing on the gas, almost no power was present. Vehicle barely moves. This has happened several times in the last 4 weeks. The first time on 11/12/2024, the most recent time 12/4/2024.The throttle was replaced, but the incident repeated. The vehicle also occasionally rolls when it is put in park.

- Edwardsville , PA, USA

While idling in my child's school drop off line, I was in park with car running, I stepped on the brake to put the car into gear to move forward and the car stalled and wouldn't start back up until about 1-2 minutes later. No lights were lit up once I restarted the car. This happened one other time and we thought it was the battery, but not we are rethinking it wasn't the battery.

- Pittsgrove, NJ, USA