10.0

really awful
Crashes / Fires:
1 / 7
Injuries / Deaths:
0 / 0
Average Mileage:
5,328 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #108

Jun 032022

Cherokee

  • miles
I was driving on a highway and the car completely shut down. there was no ability to start car back up using the power start or by pressing the start button. was unable to shift into neutral to move the car out of traffic, causing a jam. the car needed to be dragged onto a tow bed. took the car to jeep dealership to which no codes came up when they scanned it.

- Mullica Hill , NJ, USA

problem #107

May 272022

Cherokee 4-cyl

  • miles
Vehicle will shutdown and stall with no warning primarily when coming to a stop. THE CONSUMER STATED THE 2019 JEEP CHEROKEE EQUIPPED WITH A 2.4L ENGINE HAS A KNOWN DEFECT WITH THE POWER TRAIN. THE CONSUMER REFERENCED RECALL UA9/18V-739.

- Palm Harbor , FL, USA

problem #106

May 182022

Cherokee

  • miles
While driving any speed over 65 mph the hood though latched and closed will flutter. Any attempts at making hood adjustments have not worked, still continues to flutter.

- Warwick, RI, USA

problem #105

May 072022

Cherokee

  • miles
Several times while waiting at stop light car completely shuts off once needing to begin motion. Shut down has taken place during a turn. Car screen completely shut off as well and froze during driving. Car will turn off after trying to restart car. May stall a couple times before turning back on. Warning light shows start/ stop signal with exclamation mark. No lights were on prior to car completely shutting off. The car shutting off in mid turn could have resulted in my children and myself being seriously injured and a car rear ending or t-boning me. This vehicle has not been inspected as original dealer says this issue is not on recall and are currently backed up with vehicles due to being short staffed. Based off information provided the repairs may be costly.

- Lithonia, GA, USA

problem #104

Mar 032022

Cherokee

  • miles
I was driving my jeep and it shutoff randomly it Is apparently a problem with the 2.4 tigershark engines they burn oil excessively leading to a low oil sh*t off with no warning it has happened quite a few times

- Jacksonville, FL, USA

problem #103

Dec 222021

Cherokee

  • miles
My vehicle stopped working 2 times while driving. I still had control of the brakes and steering but it was like the vehicle just shut off by itself while I was driving. Luckily I was in a residential area so I wasn-??t going that fast. I noticed to the control panels flashed or blinked and the car made a few beeping sounds.But after I pulled over put the car in park, shut it off then started it again it did sound like it was struggling to start again but it did and it was ok after that. But it was a scary experience, imagine if I had been on the freeway going 55 mph I-??ve also had problems with the start stop system, sometimes it works and sometimes it doesn-??t. One other thing is when I accelerate sometimes there-??s a delay or it seems like the vehicle is struggling to pick up speed. And the last item not dangerous, just annoying..the radio will occasionally go loud soft, loud soft. But I found a way to make it stop when it happens I just switch from am and back to fm and then it-??s normal again but it would be nice not to have to do that every time I get in the car.

- Waipahu, HI, USA

problem #102

Oct 012021

Cherokee

  • miles
The radio screen has delaminated and Navigation now does not work and the screen constantly shows the message -??Do you want to adjust your clock settings-??. Doesn-??t matter if I click out via -??yes-??, -??no-?? or the -?? X-?? in the upper right corner, it just comes back on. It also makes a clicking noise and there is a flashing light on the time on the screen. This is distracting while driving, and the screen will go black when I-??m backing up so I can-??t see anything behind me. I am the second owner and the car is out of warranty so the dealer will not cover the cost of the repair. I have to fix it so I have my navigation and back up camera again. I did my research and apparently this is a huge problem with Jeeps and Chryslers. But no recall. This is affecting my driving with the screen flipping to that message and the clicking noise. My only choice is never using the radio. The dealer will order and install the new radio when I can come up with the money to pay for it. It-??s quite expensive. The problem has been confirmed by the dealer. They suggested I call FCA, which I did and they told me there was nothing they could do to offer any price relief.

- Warrenville , IL, USA

problem #101

Nov 012021

Cherokee

  • miles
The 8.4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the NHTSA and FCA. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet FCA continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective Uconnect and the risk to safety. FCA and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over $2,000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard.

- Indian Trail, NC, USA

problem #100

Nov 292021

Cherokee

  • miles
Roaring sound coming from front righthand at speed greater than 50 mph.

- Marion, NC, USA

problem #99

Sep 302021

Cherokee

  • miles
Recently purchased this vehicle. FM radio volume cuts in and out randomly, and often. Some stations only work some of the time. Sometimes there is a lot of static. These are local stations that I have had no issue with in previous vehicles. AM radio and SiriusXM radio work fine. Only the FM radio seems to be affected. There have been no safety concerns, and the vehicle has not been inspected yet. I have researched this issue, and it seems to be a very common issue with Jeep that needs fixed. If the problem is this common, there should be a recall to have this issue fixed.

- Tipp City, OH, USA

problem #98

Oct 012021

Cherokee

  • miles
There is something wrong with the stop start functionality on this vehicle. I am not sure how it is connected to the car but it causes my car to stop while I am driving literally. I've had this issue since I purchased the car I took it to the dealer to get fixed twice and called the manufacturer three times. I am having the issue again. I advised that dealership as well as jeep that I could get hurt if someone hits me from my car stopping abruptly ( I live in Chicago people drive fast and dangerously ) and they have done nothing to assist me with resolving the issue. but, whatever they keep fixing isn't the problem and I think that this is a violation of the law to have an unsafe vehicle on the road and I believe someone ( either Jeep or the dealership) were aware of the issues before I purchased the car. But, if I trade it in then someone else will just adopt the unsafe car at this point I am not sure what to do but reach out directly to the government but, I don't want to die my life is important to me and I cant just go buy another car I am not wealthy. I also, dont want someone to drive this car and something happens to them.

- Chicago, IL, USA

problem #97

Oct 152021

Cherokee

  • miles
While driving, the Jeep suddenly loses all power and shuts down. This is extremely dangerous as it seems to happen at random. So far only on side streets, but what if I was in the middle of an intersection? The manufacturer knows this is an issue with the model year and make, complaints litter the internet. They have not issued a recall, I suppose someone needs to die first.

- Denver, CO, USA

problem #96

Oct 062021

Cherokee

  • miles
UNKNOWN The radio fades in and out. Happens only some of the time but if it is going to happen it happens right away or it doesn't happen at all. It sounds to me like the wiring is faulty. I checked the uconnect website and it says my software is up to date. I have seen this same complaint all over the internet. My sister-in-law has the exact same problem. Jeep refuses to take responsibility or really figured out the issue so that it can be fixed. There has to be something they can do. It is maddening and really sounds like it could be something applied to the lemon law.

- Westmont, IL, USA

problem #95

Oct 062020

Cherokee

  • miles
The start/stop function frequently failed and the car struggled to start up. Took it to the dealership and they said it just needed a software update. The software update did not fix the issue and my car failed to turn back on at a traffic light once it turned green. I did some research on the issue and found MANY other 2019 cherokee owners have had the same issue and those people all said there was a dead spot on the starter. Took my car back to the dealership's service department and was told I needed a new starter. It's a just barely 2 year old vehicle. It should not need a new starter already. And the issue started in 2020 but got significantly worse this year. It puts people's safety at risk. Some have even said the start/stop feature shut the car off mid turn. I'm in a rental car right now until the car is fixed.

- Broomall, PA, USA

problem #94

Sep 182021

Cherokee

  • miles
My vehicle stalled twice while pulling out into traffic. It starts back up but I have to put it in park and then restart it.

- Ashland, KY, USA

problem #93

Mar 182021

Cherokee

  • miles
Going from park to reverse the vehicle Reverse starts flashing and driving forward. This happened to me in January 2021 and March 2021. During parallel parking the breaks also decide to turn on. Driving slow in a parking lot the engine has turned itself off. It has done this indefinitely while Driving where the engine light turns on. Shifting from drive to park has also caused the vehicle to reverse. Shifting from park to drive has caused the D to blink and start reversing. The car is hard in steering at times and the radio and Ac have random turned themselves on while I-??m driving without me doing it. Since the computer is recalled I do believe these issues mean the vehicle has a transmission issue. It cannot calibrate what gear it-??s in properly.

- Fresno, CA, USA

problem #92

Jan 012021

Cherokee

  • miles
There is a stall when driving. A lot of the time when you stop and go it stalls for a second before it goes. It also happens when I am driving. If I am pressing on the gas it will stall as well. It has almost caused me to have an accident when it does the stall.

- Paris, TX, USA

problem #91

May 182021

Cherokee

  • miles
My 2019 Jeep Cherokee stalled at a red light, stalled inside a car wash (brake light on) unable to move. Then twice this week stalled at stop sign battery light came on. Battery is perfectly clean all connections are tight.

- Las Vegas , NV, USA

problem #90

Mar 132021

Cherokee

  • miles
For the past 4 days, my vehicle stalls while driving without warning. It happens each time while decelerating, but still in motion. There are/were recalls on the exact year and engine models as my vehicle, but according to my VIN, mine is not included so I am filing a report. It is a 2019 2.4L and stalls when in motion.

- Franklin, KY, USA

problem #89

Mar 132021

Cherokee

  • 47,800 miles
My 2019 Jeep Cherokee with the 2.4L has repeatedly stalled while driving since purchasing 4 months ago. Upon doing research, I see there's been many recalls on similar vehicles with the same engine and year as mine, however mine is not covered. Considering my vehicle is also stalling while driving and decelerating, I am filing a complaint to broaden the recall to include more vins. On four separate occasions, my vehicle stalled while driving when slowing down but still in motion. It will not stay running for the past week when decelerating.

- Franklin, KY, USA

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