10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 12,906 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.
- Kalamazoo, MI, USA
The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a -??service power steering-?? light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.
- Goshen, AL, USA
I had the exact same power steering concern as other drivers have reported to Jeep: HOMERECALLSSafety Recall V99 -?" Steering Gear -?" 2019-2020 Jeep Cherokee RECALLSSafety Recall V99 -?" Steering Gear -?" 2019-2020 Jeep Cherokee oemdtc September 19, 2019 No Comments August 29, 2019 NHTSA CAMPAIGN NUMBER: 19V637000 Steering Rack Gear May Fail A loss of steering control increases the risk of a crash. NHTSA Campaign Number: 19V637 Manufacturer Chrysler (FCA US LLC) Components STEERING Potential Number of Units Affected 5,294 We were stuck on the side of the road when the vehicle stopped. Baxter Jeep said they could do nothing so charged $2,195.55 to have issue fixed. Called Jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty.
- Omaha, NE, USA
On saturday 3/5/22 around 2:30 pm i was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 i got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily i was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like i stated on the day after the engine shut off i got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and couses serius accidents and i am concern for my familly safety while using the jeep. Last time i had this issue the jeep company was supposed to fix the issue of engines shutting down with the recall. Please help solve this problem before someone get into a serius accident.
- Milwuakee, WI, USA
The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.
- Hansville , WA, USA
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.
- Havelock, NC, USA
My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.
- Cross Junction , VA, USA
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
- Ravenswood, WV, USA
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle lost motive power, shuddered and jerked making it difficult to steer the vehicle. The vehicle swerved into an intersection and into the grass. The contact manually steered the vehicle back into the lane and pulled the vehicle over to the side of the road. The contact inspected the vehicle but could not find a cause for the failure. The contact continued driving to the residence with only manual steering available. There was a power steering warning light illuminated on the vehicle after the failure occurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
- Marietta, GA, USA
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to his residence. The vehicle was taken to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to NHTSA to file a complaint. The failure mileage was 65,000.
- Akron, OH, USA
Oil change and recall completed 3,000 miles ago for oil consumption issue. Drove 3,000 miles and stalled on roadway immediately following a right hand turn. During shutdown there was steering control loss. Pulled car off road and checked dipstick. Dipstick was dry. Added 2.5 quarts oil. This car still consumes approximately.75 quarts of oil per 1,000 miles. Will restart oil consumption test with Jeep dealer immediately. Consumer stated he would like the case closed, issue has been resolved.
- Merrill, IA, USA
November of 2019 battery voltage was low. While driving steering would jerk/pull/grab to the left or right. Did this many times driving down the interstate, making turns and a few times the car would shut down. I made sure to keep my distance during this time while driving and thankfully there were no accidents. Scared to drive vehicle. Had the battery checked at an auto parts store they said it was good. Took it into the dealership they found wires ran by Jeep during manufacture found a wire chafe near starter and was a ground wire. Fixed the issue. Fast forward 11/2020 getting nav display replaced due to screen separation. First radio install was not compatible, and steering has been messed up since the first radio was pulled out and put back in. Coincidence not sure... jumpy/play/loose/stiff when correcting to stay in lane. Explained this to dealership, safety concern, have to fight the wheel to drive and only did this when there was an issue in 2019. 4th visit back to dealership 3rd radio finally worked. Dealership said they installed a steering software update. They drove my vehicle approx. 50 miles. Said there is play/jerking/jumping in steering while driving and to let them know if it continues... I feel like a drunk driver, unsafe to drive, and my vehicle has less than 40K miles. I can't pin point why the car is doing this and how to get this taken care of. Jeep should be fixing this problem as this is a huge safety concern. I have come across many complaints for Cherokee steering issues. This is a hazard and very dangerous, I drive 2 hours round trip for work.
- Norman, OK, USA
When driving at highway speeds the steering has a 'sticky' spot that makes minor corrections on the road more difficult. It's as if you over correct to get past the sticky spot. It can be scary to you for fear of over correcting into another lane. I noticed it at about 15000 miles. It's at the dealer now. They are replacing the rack and pinion steering. Unsure if this will fix the problem or put a bandaid on it.
- Desoto, MO, USA
Around 2:30 am on December 30, 2020 I was driving home on the freeway. It was raining a little bit but nothing to what I have driven in before. I set my car to cruise at 65 mph when all of a sudden my steering wheel started locking up. I found that my steering wheel would not turn the way I wanted it to and was veering left. I had to use some force to keep it straight and not get into other lanes. I thought I was okay until a light lit up on my dashboard. I believe it was the engine light because as I heard it go off and flash at me, my car started to stall up and then go repeatedly. As if it was hard for it to grasp on to moving forward. Last night was the scariest night of my life and I hand never had that happen to me. Almost pulled over because I thought I was going to crash. I kept it at a stable 60 mph and off cruise control as soon as the steering went haywire and it seemed to have helped a bit. I feel the need to get my car checked but I also believe that all other 2019's should get recalled for this issue.
- Kent, WA, USA
Jeep stalls when oil is low, battery light comes on, I have to pull over, restart my car, and it rattles. Stalls when I turn, and battery light comes on.
- Allentown, PA, USA
Driving the Jeep on the NJ turnpike the steering wheel went slack. My wife reacted by jerking the steering wheel which caused the vehicle to swerve into the adjacent lane nearly missing another vehicle and the guard rail. The Jeep was going 66 mph (the speed limit is 70mph there). I've taken the vehicle to the dealership we leased it from 3 times and they say they won't or can't repair it because when they test drove it the problem didn't occur. It is an intermittent, serious problem. There have been several incidents of this nature reported for this model Jeep in the NHTSA last year and this year. Because of the potential for a major accident driving this vehicle with this problem we restrict when and where we drive it.
- Rochester, NY, USA
The vehicle will stall for no apparent reason. The most recent occurrence happened in the turn lane at a busy intersection, on a hill, in the rain. The car only restarted after several attempts. The vehicle will also lose steering for no reason while driving. The battery light will come on with the issues described above. Also, the car will chime while driving, with no trouble indication on the dashboard.
- Acme, WA, USA
This happened months ago and they cleaned some connections to fix it but its happening again. At full speed the car completely loses all electronics including power steering, braking, and the dash goes blank. Then it flashes a service transmission warning while every alarm and light on the dash comes on. After coming to a complete stop and putting it in park it will restart again. This has happened 3 times over 2 days.
- Inverness, FL, USA
When traveling at highway speeds, the steering wheel has a notch, or hard spot in it to go straight. It either wants to go right or left, and when you try to correct it, it's hard to move the wheel then with more pressure you can get past that point then it gets super easy and jerks. What happens is when you're trying to go straight, you just bounce back and forth in the lane. It's extremely annoying but even more dangerous. Even with both hands on the wheel you just bouncing from right to left to right to left the whole time. Jeep always says there's nothing wrong and that's normal, but it's not.
- Mesa, AZ, USA
- Cabo Rojo, PR, USA