When driving at highway speeds, there is almost like a "dead spot" in the steering. Making small wheel adjustments within your own lane, it almost feels as if your tires break loose, but on dry pavement. When the steering then catches, it can cause a small jerk. If this happened on ice, it could easily become dangerous. It has been happening more and more frequently for the past month or so.

- Kiester, MN, USA

I purchased a new 2019 Jeep Cherokee on 6/29/19 with less than 5 miles on odometer. On 9/7/19 (less than 1K miles), I started car, drove halfway down block and the steering completely locked. Power steering light went on and car was not drivable. Called dealership, who was very accommodating, and they towed the car and gave us a loaner. After several days, the dealer was unable to come up with a solution so they opened a case with Chrysler. After three weeks, the entire steering column was replaced, which seems like a safety issue in itself so I did not take the car on the highway or on long trips. For the first couple of weeks, the repair seemed fine, but then the steering column/wheels started making loud grinding noises and thumps while parking and pulling out of parking spaces. Now it is happening while I am driving, louder and lasting longer. I have had two scary instances of steering/wheels grinding, thumping, locking while changing lanes and I have no control of the steering for 10-20 sec. It happened again today (12/30/19) while driving in a parking lot. The steering locked while I made a slight turn going approx 5mph, and the grinding/thumping was so loud and strong that it felt like the whole front end of the car was going to fall off. This lasted longer, around 20sec, and then the car just drove completely normal. I have also had multiple instances of feeling that I have zero control of the steering and that my wheels are not on the road. No noise, no locking up, just no control of the vehicle at all. This is my third 4X4 and my second Jeep, so I am well aware of how to drive the car and how it should handle. This is not normal and, quite honestly, I feel like this car is going to kill someone. Taking back to the dealership tomorrow so their repair dept can troubleshoot. This car is not safe to drive.

- Chicago, IL, USA

When driving on the freeway after about 20 minutes the vehicle appears to get a "dead spot" in the steering. When I move the steering wheel about 1/4" to the left or the right it feels like it is catching on something. I dropped it off at the dealership today and after about 6 hours they called and told me it was fixed. They said there was just an update that needed done on the steering. I will be picking it up later and will see if it is corrected. Vehicle has 28K miles on it.

- Zanesville, OH, USA

While driving at speeds of 50mph or higher the steering will freeze or lock briefly not allowing you to make steering adjustments. Added force is need to correct the steering path of vehicle. Acts as if the steering has a dead spot.

- Penrose, CO, USA

At highway speeds 60-75, while making small corrections while driving steering becomes slightly tight and then steering gives in and jerks. Tightness and jerk happens in both directions. Happens in every drive at highway speeds only.

- Bakersfield, CA, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that the recall notification for NHTSA campaign number: 19V637000 (steering) was received in October of 2019. The contact took the vehicle to farrish Chrysler, Jeep, Dodge, Ram (9610 fairfax boulevard, fairfax, va 22031, (703)-273-0200) and was informed that the part was not available. The manufacturer was contacted and stated that the additional part to complete the steering gear replacement was not available. The manufacturer provided the contact with case number: 71416456. The vehicle was not repaired. The contact had not experienced a failure.

- Alexandria, VA, USA

When driving at highway speeds in a straight line, I experience a 'dead spot' or slippage with the power steering. Mostly noticed turning the steering wheel slightly to to the right to make small adjustments. While making the steering input, nothing will happen at first, then as more pressure is applied, the steering will 'jump' slightly and catch. The effect is that it feels like you're driving on a very windy day when it's not windy at all.

- Chelsea, MI, USA

I got a important safety recall for steering gear on 10/29/2019 I called the Jeep, Chrysler company on 10/30/2019 and advised me to take it to the dealer to change the part. Took the car to dealer service on 10/31/2019, today is 11/21/2019 and the car is still in the service and each time they said that the are waiting for a part to come and change. And they found few parts to change. Today is 11/21/2019 and the car still in service to fix and change the parts. Called the co. And said that I am not safe to drive the car, because in the past I had the same issue in one of cars ten years ago after they replaced the steering gear part took the car and was driving on the highway and the steering gear loose and we had a big crash with my children and was a fatal accident. My car is lease on 09/01/2019 and refused to take it back and give another car, please help me and reply to my fearing, I called the Jeep and Chrysler dealer and they refused to take the defected car back and give another safety car I have two questions and need help as I am senior and live in boston and driving to NY on the highway please help me what shall I do, I don't know what to do or whom I ask for help " -do you think that after they change the part of the steering gear will be safe to drive??? - for whom shall I call or contact to explain my problem and my fear?" your reply will be very important to me...please help and thanks in advance. A questions that I am not safe to drive the car again. And I don't know if the car will be safe to drive especially on the highway when you are driving 65 mph

- Somerville, MA, USA

As I was traveling about 30mph my power steering locked up. I wasn't able to turn the wheel at all. A service power steering light came upon my dash. When I called the dealership they refused to let me tow it there or fix it even though it was less than 6 months old and under warranty. I ended up having it towed there anyways without telling them. It was just a code that had to be cleared but they made me pay 120$ for labor even though it was under warranty and at no fault to my own. This is the only problem I've had with this vehicle other than that I love it. If I were in a different situation although it could have been very dangerous and I was very unhappy the way the dealership treated me.

- Braintree, MA, USA

Over the last four weeks the steering has developed a 'dead zone'. the steering will jerk when pulled out of this 'dead zone'. I took the vehicle into Firestone for an alignment to see if it would correct the issue. The technicians confirmed with me that there is an issue with the installation of the cradle of the vehicle.

- Morrow, OH, USA

2019 Jeep Cherokee limited 4 X 4, in service on 4/2019, with 13,700 miles as of 10/27/19. In last two days steering wheel is jerking in my hands, as though the lane sense feature is trying to bring vehicle into center of lane. That feature is disengaged and is never used. The jerk is slight but perceptible and always seems to be in a left to right motion. Since I live in country and travel roads with speeds at 65+, great concern that this issue may lead to a failure of the steering system or steering wheel itself. Had a similar issue many years ago with a Ford vehicle, which resulted in a recall after the steering wheel on my vehicle actually came off the column and spilled bearings on the floor.

- Boyd, TX, USA

While driving, mostly down the highway, my Cherokee will have slipping/breakaway int the steering tension. It happens when moving the wheel in both directions. I drive an hour for work, and it happens probably 30 times minimum driving one way. This had happened previously and I had it looked at and they couldn't find anything. It stopped happening for a while after that (not sure if they did something), but is again doing it. I had it recently in to a Jeep dealer for service on other issues and let them know about this and they indicated they didn't find anything right then, and didn't have more time to look into it. I let them know I feared for my safety (hoping I don't lose control). I also had let them know about the recall for the steering rack that I haven't seen shown up on the NHTSA list yet as a formal recall. My appointment is now 3 weeks out, but I want to make sure its documented that I made a complaint in case something happens between now and then. My Jeep has about 27,000 miles on it now.

- Plymouth, IN, USA

The contact rented a 2019 Jeep Cherokee. The contact stated that the vehicle failed to accelerate over 58 mph. Also, the steering wheel swerved to the left and the contact lost control of the vehicle. The vehicle spun around and came to a stop on the other side of the road. All the air bags deployed. The rear driver's side occupant sustained injuries to the left leg, foot, arm, and shoulder. The contact sustained injuries to the head, neck, and back. Medical attention was received. Police report number: [xxx] was filed. The manufacturer and dealer were not contacted. The cause of the failure was not determined. The failure mileage was 11,382. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Sarasota, FL, USA

After driving at freeway speeds of 60-70 mph, the steering begins to pull to the right continuously. Then, without warning, it will suddenly pull to the left, then right, then the steering wheel will start to wobble and shimmy and a sense of loss of control of the vehicle is felt. The entire front end starts to shake. Also, at the time this is occurring, the odor of hot oil permeates the interior of the vehicle. This problem happens every time the vehicle is driven for over an hour at freeway speeds. Once, while this was going on the drive shaft front cv joint seized causing the drive shaft to come off the power transfer unit damaging the ptu output shaft. This vehicle, purchased new, has been in the dealer's repair shop four times for this problem (it is there now). In the past three months, it has been in that shop 65 days (so far). They have replaced the power transfer unit twice, the front cv joint and steering gear shield. This vehicle is unsafe to drive a freeway speeds. The problem appears to be the same one affecting the 2018 and 2019 Jeep Wrangler where the steering issues include shimmying, wobbling, looseness, and locking up. The Jeep dealer where purchased and repairs attempted is dick hannah Jeep, 3517 ne auto mall drive, vancouver, wa 98668.

- Amboy, WA, USA

While driving this morning at 70 mph my 2019 Jeep Cherokee 2.0 turbo lost all power, power steering and power brakes. I fought to pull it off the road. Right when it stalled out the message center stated "auto start/stop not available" and the auto start/stop light illuminated along with the battery light. The 'd' drive indicator on the dash was blinking. Upon stopping and placing the vehicle in park, it turned over but would not start. I placed the vehicle in neutral, and nothing. The car acted as if it were in auto stop as the door chime dinged when the door was open and headlights were off (push button start). Locking the vehicle left the dash lit up like it was running. Chrysler had it towed to the local dealership where it is waiting to be looked at. Had my wife been driving this when it happened she might not have been able to pull to the side of the road with no power steering or brake assist.

- Martinsburg, WV, USA

When driving vechicle at about 50-55mph battery light and stop/start technology light comes on on the dash.shortly after I lose power steering.this has happened three times.very dangerous since you can lose control of vechicle.I have been able to pull over and shut down and restart vechicle to regain control.seems to happen randomly.brought to dealor after two times.they flashed and updated software, so they told me.happened again after about 7-10 days.very dangerous.vechicle under warranty.Jeep does not seem to know the cause or the solution.please help before something happens to somebody.vechicle was travelling straight, in motion.when stopped at light or sign, could not turn.power steering was lost.engine still on, but no turning or steering function.happened once on highway, and twice on city streets.

- Colchester, VT, USA

Jeep Cherokee eats engine oil too quickly. On my 3rd oil change in less than 10 months less than 2500 miles difference. Car does not let you know when the vehicle has no more oil it will stall with no warning.

- Houston, TX, USA

My 2019 is about to have it's 3rd oil change, apparently it's supposed to go every 3,000 miles to get an oil change. When I called the dealership the guy that's in services didn't care of my concern regarding the Cherokee turning off while driving during traffic especially in the freeways, all he kept saying yup yup yup. He kept telling me he has a paper stating that Jeep Cherokee new models are built like that now. All he offered was to do an oil consumption test which I have to make an appt for and go every 1,000 miles to get it read. I mentioned that the compass has the same type engine, however, with the compass I would go 5,000 miles or more. I cannot continue to pay for a car that puts me and my family at risk for accident. My car turns off completely all the lights on the dash board turns on before turning off and states it's the battery when it's not the battery. Why hasnt this been recalled or fix my Chrysler or Fiat! the first time it happened was around christmas time then 3 months later. I had to get my first oil change before the 3 months of getting it.

- Houston, TX, USA

While just beginning to exit a freeway, my steering locked up completely. I had no control but recall seeing a red light just coming on the dash (obviously, I couldn't ascertain what they light was at the time as my car was doing multiple 360 spins down the exit ramp!) try as I might, I could not turn the steering wheel. This is one of the most terrifying moments of my life. After coming to rest against a traffic sign, I was able to see that it was an alert for my steering that had come on. It remained on even as I had the car towed to the dealer for inspection. I have experienced multiple injuries to my head, back, legs, wrist, hips, shoulder and hip. This is a most egregious failure and I am quite understandably reticent to trust any vehicle with this component. After 1 week, silence is the only sound I have heard from either the dealer or Chrysler/Jeep. This silence is most disturbing. No help for a rental or loaner, and as an investigation is ongoing, even my own auto insurance is not providing any support for the vehicle, but thankfully has stepped up to help with the medical bills. Manufacturer offered to fix the steering.

- Indialantic, FL, USA

Right after leases the new car, drive down to highway engine light on staring wheel not moving, stop the car side of highway, tow the car to other Jeep dealer, day after they called its working but didn't know what is problem. Talk to original dealers to ask change other new one but they dined.

- Cheyenne, WY, USA