6.8
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,207 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle was in motion. The vehicle made a notification on the cluster saying 4WD system unavailable, service required. The vehicle then began to shift ruff and the only way you could get it to point a to B is if as soon as you started it you put it in sports mode. The vehicle went into the shop on 10-15-2020 and came out of the shop on 12-4-2020 due to them not being able to get the part which was a power transfer unit. The part got delayed multiple times. After I got the car back on the 4th it started making a rattling noise from the front end like something was loose. I messaged the mechanic and advised him of the issue and he told me to take it in the following day and he would look at it. Unfortunately he got sick and I finally got back ahold of him on Monday the 7th to look at it. He said it seems like something is out of torque and that he would get ahold of me the following day to bring it in so I could have a loaner vehicle. I have since heard from him. My car also made an error code of auto start/stop system not responding yesterday the 10th of December which I notified the mechanic and have yet to get a response.
- Amarillo, TX, USA
On and off the highway the steering sticks when trying to stay in the lane which leads to oversteering and constant weaving in the lane and sometimes going over the lines. The transmission also shift very hard and at times will not shift when it should. I was told these are normal in this vehicle.... it is not normal!
- Altoona, PA, USA
Vehicle has been making a clanking sound when coming to a full stop. Sound seems to be coming from directly under the vehicle. Sound goes away with ESC turned off. Jeep dealership was able to duplicate sound, but have not found the problem.
- Glenville, NY, USA
Vehicle stalls anytime it idles or comes to a stop. Stalls while in reverse or drive. Stalled several times in reverse backing out of driveway. Stalled while trying to go straight after coming to a stop at a stop sign. Stalled in the middle of an intersection while trying to make a left turn after being stopped, waiting oncoming traffic to clear. Stalling in an intersection could have caused serious injury or death to myself or proceeding oncoming traffic through the intersection. When vehicle stalls, the emergency parking brake is activated and requires the car to be put in park and restart the vehicle. After stalling, engine has a hard time starting again. Check engine light comes on after stalling. Vehicle was purchased new with 10 miles on odometer. Currently has 950 miles on odometer and is not drivable. After trying to find the problem for over a week, my local Jeep service center said that they found raw fuel in the hose from the purge valve, charcoal filter, and other components. Fuel is overflowing into these components of the vehicle, which is a manufacturing issue. Fuel pump is said to need replaced, which is a very common problem with 2019 models. This needs to be recalled on 2020 Jeep Cherokee, as well.
- Cleveland, OH, USA
Vehicle stalls while in motion on city streets and needs to be put into park and drive again to move. Vehicle has 85 miles on it. Purchased 4 days ago. On day after purchase vehicle stalled while going straight on 2 instances, it stalled on a right turn on 2 instances, it stalled at takeoff after being parked once, it stalled when trying to back out of parking space 3 times on reverse. On day 3 the vehicle stalled on right turn once, going straight once and while exiting parking lot the vehicle stalled and the engine shut off completely while in motion. Warnings when car stalled initially was just a blinking 'd' light on dash and gear shift with instructions to 'shift to park or neutral, press brake + select gear'. when car stalled and engine shut down additional messages indicated that the 'electronic stability control' was not available. When engine shut off messages indicated 'service park brake', 'service transmission restart in park with vehicle at zero speed'.
- Elk Grove, CA, USA
- Golden Valley, AZ, USA