10.0

really awful
Crashes / Fires:
0 / 5
Injuries / Deaths:
0 / 0
Average Mileage:
5,388 miles

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« Read the previous 20 complaints

problem #1

Feb 062020

Cherokee

  • 496 miles
Driving my vehicle during rush hour traffic when the check engine light came on and a throttle issue message flashed, vehicle experienced a drastic loss of power causing an unsafe driving condition for myself and other motorists. This vehicle was purchased new with only 8 miles on the odometer, currently has 500 miles, vehicle has the 2.4 liter engine and automatic 4X4 transmission. Contacted the Jeep dealer whee I purchased the vehicle and they did not mention that there could be a known issue with this Jeep, however after some research I found an article on the same identical issue being reported by multiple Jeep owners of the 2019 year model with the same 2.4 liter engine, see: Https://www.consumerreports.org/car-recalls-defects/2019-Jeep-Cherokee-recalled-over-stalling-risk/ based on the article that I found it seems like there is a software update that needs to be performed in order to correct the issue, however some drivers still had problems after the update was done. I was asked to bring the vehicle to the dealer on Monday, some Jeep owners also reported that after 4 hours of the vehicle sitting with the engine off, the problem goes away, making it difficult for the dealer to replicate the issue during diagnostic and there may not be a code stored that can be pulled by the service department. I hope that NHTSA keeps an eye for this, if the problem is a known issue by now to Chrysler-Fiat and no fix has been applied to current year model Jeep, then Chrysler -Fiat may be acting in "bad-faith" and knowingly selling vehicles that should probably be part of a nationwide recall campaign, also there is a serious safety concern about a vehicle that is rendered powerless while operating on a highway or in our case, having to drive on the steep hills of the pacific nw as part of our daily commute.

- Sultan, WA, USA