10.0
really awful- Crashes / Fires:
- 12 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 37,105 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Since I bought this car from the dealer, all the from tires making noises when I press the break to stop, I spoke with the dealer but he don't want to help me out. Also the engine light showing up since I got the car from the dealer, the electrical system too is not working perfectly and the ac system is not too good.
- Silver Spring, MD, USA
The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The part to do the repair was unavailable. The contact took the vehicle to vero beach Dodge Jeep Chrysler located on 855 South us-1, vero beach, fl 32962, and was informed that the part had to be ordered. An appointment was scheduled with the dealer. The manufacturer was made aware of the issue via voicemail. The contact had not experienced a failure. The VIN was not available.
- Port St Lucie, FL, USA
The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the part to do the repair was unavailable. The contact called arrigo Dodge (5851 S us highway 1, fort pierce, fl 34982) and was informed that the dealer was awaiting parts. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
- Fort Pierce, FL, USA
2014 Jeep Compass. Consumer writes in regards to airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time to complete the recall repair. Updated 12/8/2017
- Mechanicsburg, PA, USA
Was never notified of the below recall despite having vehicle at dealer for other issues: The vehicles may experience loss of air bag and seat belt pretensioner deployment capability in certain crash events due to a shorting condition resulting in a negative voltage transient that travels to the occupant restraint controller via the front impact sensor wires. Recall status recall incomplete remedy the occupant restraint controller must be replaced. Safety risk descrpition the potential loss of air bag and seat belt pretensioner deployment capability in such crash events may increase the risk of injury in a crash.
- Monroeville, NJ, USA
Rear oblique side impact behind driver side front wheel did not trigger side airbag, already fixed from previous recall. Both vehicles in motion, Jeep was the vehicle struck when pickup truck driver failed to yeild right of way at the stop sign.. resulted in a broken neck to the 87 year old Jeep driver. Texas form CR3 report (which photos seem to somewhat refute) attached. Both vehicles totaled. Pickup truck lost right front wheel on impact. It ended up wedged between the vehicles.updated 11/08/17 updated 8/21/18
- Fredericksburg, TX, USA
Takata recall. The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (darcars Chrysler Dodge Jeep Ram of marlow heights, located at 5060 auth way, suitland, md 20746; (301) 423-5111) was contacted and scheduled the appointment. The vehicle was taken to the dealer where it was confirmed that the parts were not available for the recall remedy. The parts were ordered and the contact was informed that they would be available that evening. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Suit Land, MD, USA
The contact owns a 2014 Jeep Compass. The contact stated that the front driver side seat belt failed to retract and that the front passenger side seat belt intermittently failed to retract. The contact stated that NHTSA campaign number: 16V668000 (seat belts, air bags) exceeded a reasonable amount of time for the repair. The contact received the recall notification on January of 2017. The dealer (napleton Chrysler Jeep Dodge Ram, 1460 E osceola pkwy, kissimmee, fl, 34744) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The failure mileage was approximately 14,000. Updated 10/02/2017
- Orlando, FL, USA
Cannot trade in my car due to recall. I have a new son and feel extremely unsafe in vehicle.
- Lakeview, NY, USA
Power rear window intermittently would not raise after being lowered. Following a trip to my son't violin practice. After raising using the rear window power up, it raised and then worked fine. A few months later, out of the blue one morning the Jeep would not start. It was parked overnight in our driveway. Called roadside service and they attempted to jump it off with a jump box and it would still not start. Had a friend stop by and assist with jumper cables and after three attempts it started. Advance auto checked the battery/starter/alternator and all tested fine. Taken to dealer and totally integrated power modeule required changing and was not covered by either warranty or extended warranty I purchased when origionally bought. That was two weeks ago. Two days ago, out of the blue the horn honked. Then tonight, after being parked again overnight, I attempted to start my Jeep and upon turning the key in the ignition only the dash lights and radio came on X2. On the third attempt the vehicle started. First occurance was 7/26/2017 second 8/8/2017 following two days in the shop and a changed tipm.
- Enfield, CT, USA
The contact owns a 2014 Jeep Compass. The contact was made aware of NHTSA campaign number: 16V668000 (seat belts, air bags) by the NHTSA hotline several months ago. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim click Dodge (850 w auto mall dr, tucson, AZ 85705 (877) 473-0970) stated that parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available....updated 10/23/17 updated 10/27/2017
- Tucson, AZ, USA
Recall issued 9/16/16. No fix for the problem. Since there is an increased risk of injury during a crash, the amount of time that has passed and still no corrective action to resolve is unacceptable.
- St. Augustine, FL, USA
The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Martin Dodge Jeep in bowling green, Kentucky was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and provided case number#: 30882578. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bowling Green, KY, USA
The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The part was not available for the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The carmax dealer (located at 830 dan way, escondido, ca 92025) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Marcos, CA, USA
I been having issues with my seatbealt restraint and my newborn driving in her seatbelt. Several times I have complained about her car seat not being held firmly and flips when I turn. The company is yet to remedy the situation. As a mother is is very uncomfortable for me and they have not find a solution. I do not believe my investment in this car was worth my now lack of safety for me and my child. This situation happens while my car is in motion and she begins to scream.
- Victorville, CA, USA
The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer (shottenkirk Chrysler Dodge Jeep Ram located at 200 Liberty blvd, canton, ga 30114) who did not provide any information on a remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available....updated 08/08/17...updated 10/03/17 updated 08/10/217
- Canton, GA, USA
Takata recall. The contact owns a 2014 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (napleton Jeep in lake park, Florida) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/22/17
- Jupiter, FL, USA
Regarding a safety recall - occupant restraint controller S61/NHTSA 16V-668. Was notified of the re-call last October, 2016 and have called three times regarding the outcome. None as of this date - June 27, 2016. If in fact this a serious problem and it appears so regarding a potential loss of air bag and seat belt pretensioner deployment during a crash which could cause increase in injury, why is this not being taken care of in a reasonable time frame" way too long if it involves customer safety" this is really not acceptable in the customer's situation.
- North Chesterfield, VA, USA
Last year I had to pay for a new throttle and now my airbag sensor light will not go out on a city street.
- Chicago, IL, USA
- Somerset, MA, USA