10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
12,333 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #15

Jun 132019

Compass

  • 21,831 miles
Computer message in the car information screen stated shifter service as I was turning on the car. Currently there hasn't been a recall on this item but according to the research there needs to be on set up. Everytime I attempt to accelerate there is a delay also upon braking just a tip jerks the whole vehicle.

- Raleigh, NC, USA

problem #14

Feb 122019

Compass

  • 1,100 miles
The parking break engages by itself when parked

- White Lake, MI, USA

problem #13

Mar 282019

Compass

  • 40,000 miles
While driving vehicle at varying speeds the parking brake automatically engages by itself, shutting the vehicle down. This has happened multiple times and the vehicle is currently at the dealership waiting for repair.

- Haughton, LA, USA

problem #12

Apr 092019

Compass

  • 5,897 miles
The vehicle was in motion on highway 180. The vehicles service engine light, transmission light, electronic parking brake, and service hill holder turned on. I stopped the vehicle in the sholder. I checked the transmission and engine oil and both were good. I tried putting the vehicle on drive and the electronic parking light came on and stopped the vehicle from going on drive. The light stayed on for the electronic braking service. I was able to take it off the brake still with the service lights on. I was going to shift it into drive when it made a strong popping and screeching sound on the transmission when placed on reverse. I moved it to drive and it did the samething. I tried giving it gas and the D for drive would just blink and the vehicle would not move. I waited 30 minutes and tried moving it but nothing happened. I switched the gear from parking to drive hearing the popping sound as I shifted from the P R N D. I was able to drive it for 10-15 minutes and the transmission started heating up from 180F to 192F. While leaving the vehicle stopped for a while the transmission temp did cool off but I will have it serviced since I am still stopped at the highway with my family while writing this.

- Nogales, AZ, USA

problem #11

Mar 082019

Compass

  • 13,500 miles
After starting car and driving for 2 minutes emergency break engages and car shuts off while in motion, upon turning off the car and restarting while turning right the low pressure sensor appears then disappears and service engine warning comes on car completely shuts off while in motion with no warning after the alarm disappears off dash. This occurred multiple times while driving in busy intersections. It also occurred when the car got towed back to dealership.

- Fall River, MA, USA

problem #10

Feb 062019

Compass

  • 8,020 miles
Upon first stop of day-only on first stop, the brakes stop vehicle extremely hard, if not wearing seat belt-you would impact windshield. After traveling for 10min brakes work correctly, this has been getting worse - vehicle is at dealer now and has been for two weeks-with no corrective action yet.

- Holmes, PA, USA

problem #9

Feb 182019

Compass

  • miles
Second time this issue has been a problem. First time electrical issues prevented car from shifting out of gear and car will not shut off, I had to pull fuses to get car to shut down. Emergency parking brake would not even engage. So my daughter had to hold the brake because said auto was stuck in reverse for over one hour. This is a brand new car. It is my belief that this dealership was not truthful in disclosing the issues with this car. Web shows several instances of this happening, why has the nthtsa not recalled these vehicles with this same setup. I believe it's times that this car gets replaced by the manufacturer.

- Pinehurst, ID, USA

problem #8

Nov 082018

Compass

  • 10 miles
At about 25 mph the breaks didn't work when applied and caused an accident, some times the car speeds up even when gas pedal is not applied, sometimes when I shift to drive or reverse the D or R indicator flashing then I have to park and try again.

- Walnut Creek, CA, USA

problem #7

Nov 022018

Compass

  • miles
The car was in motion and in a middle of the street turn off, when the engine was checked it didn't have no engine oil on it. The car is brand new not even 5000 miles on it. Didn't show any warning before hand making it a safety issue for those like me traveling with children and the car stoping out of nowhere.

- Ponce, PR, USA

problem #6

Oct 102018

Compass

  • 8,650 miles
Several days ago while on the expressway, my Jeep Compass would not brake at all. We were forced to pull off on the median left side until it stopped.. two days ago, October 10th, when pulling into a parking lot, with brake depressed, the car lurched forward and hit a sign just missing a tree. The passenger front right side, door, back door, and rearview mirror were damaged. This was the second incident. Very scary and luckily no one was hurt.

- Royal Oak, MI, USA

problem #5

Sep 282018

Compass

  • 4,000 miles
The contact owns a 2018 Jeep Compass. While driving 10 mph, the vehicle did not stop when the brake pedal was depressed. The contact had to use the parking brake to stop the vehicle on the road shoulder. The vehicle was towed to ramsey Chrysler Jeep Dodge Ram (1555 NJ-17, ramsey, NJ 07446, (201) 818-9600), but was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 4,000.

- Stamford, CT, USA

problem #4

Apr 202018

Compass 4-cyl

  • 2 miles
The contact owns a 2018 Jeep Compass. While the contact was driving approximately 45 mph, another vehicle swerved towards the contact's lane. The contact depressed the brake pedal, but it failed to engage. As a result, the other vehicle crashed into the contact's vehicle. None of the air bags deployed. A white substance entered the interior of the vehicle when the crash occurred. A police report was filed. The contact sustained whiplash, upper and lower back pains, and shoulder and neck pains. Medical treatment was received. The vehicle was included in NHTSA campaign number: 18V523000 (service brakes, hydraulic), but the contact did not receive a notification. The dealer (moss brothers Chrysler Jeep Dodge Ram, 1100 S E St, san bernardino, ca 92408, (909) 884-8255) was notified of the crash and stated that they did not inspect collision damages. The vehicle was towed to the contact's residence. The insurance company was notified of the crash and had not yet diagnosed the collision damages. The vehicle was taken to a second dealer (victorville motors, 14617 civic dr, victorville, ca 92394, (760) 733-8484) for over a month while waiting for a response from the manufacturer to diagnose the vehicle. The manufacturer responded by email, which indicated that they would send a technician to the dealer to inspect and diagnose the vehicle. The vehicle was not repaired. The approximate failure mileage was 2. updated 10/19/18

- Apple Valle, CA, USA

problem #3

Sep 072018

Compass

  • 115 miles
Rear wheel making grinding noise. Brought back to the dealer one day after purchase and dealer service dept said it's a known issue and they replaced all four rotor shields

- Stony Brook, NY, USA

problem #2

Aug 012018

Compass

  • 12,200 miles
I purchased my vehicle in Sept. 2017. It has about 12K miles. Recently when I'm reversing out of my driveway the brakes will squeak pretty loud. Happens almost everyday. I will note this doesnt happen on flat ground (my driveway is at a slope)

- Prospect, TN, USA

problem #1

Mar 232018

Compass

  • 10,101 miles
When coming to stops at different times the parking brake automatically engages and car will not move until disengaged. This has happened at stop lights and other times as I am coming to a stop.

- Chester, NY, USA