10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Feb 012023

Compass

  • miles
Forward collision sensor kept turning itself off, now my vehicle is telling me to service my headlights, 4WD, airbags and other sensors. Vehicle has also turned off while driving and deployed the AEB when driving. Have taken it to the dealership twice. Dealer contacted the manufacture which they were unable to determine the issue.

- Lewisburg, WV, USA

problem #8

Nov 192022

Compass

  • miles
The vehicle was stopped at a light and the car shut off by itself. The electrical stayed on, but I had to put the vehicle in park, restart the car, and turn off the emergency brake that turned itself on. This incident happened twice so far for a 2022 compass bought in May 2022. The first time was around 3,000 miles in November 2022. The second time was around 9,300 miles on 03/05/23. Each time the vehicle almost caused an accident when the Jeep was stuck on a busy ramp. Will be booking an appointment with the dealership to have this documented.

- Rockledge, FL, USA

problem #7

Feb 072023

Compass

  • miles
I came to a stop at a red light. My auto start/stop turned off the vehicle as it normally does. I was making a right turn at a red light after yielding to oncoming cars. When I took my foot off the brake the car struggled to restart but did start moving forward slightly so I was moving into the intersection and into a traffic lane. The car shut off immediately again and the emergency brake turned on. I did not see any signals or warning symbols flash up. I was finally able to get my car to restart after turning it off completely and then back on again. Because when the car didn-??t restart it had moved up slightly I was in the way of traffic and completely stopped where I could have been hit by another vehicle. I also could have been rear ended as the cars behind me expected me to move forward and my car suddenly shut off and would not drive. It seemed as though it stalled but I am unsure which system failed to cause this but it put me in a very dangerous situation.

- San Mateo , CA, USA

problem #6

Jan 032023

Compass

  • miles
2 issues 1 - false positive AEB while driving with no obstacles around on a rural road (speed and mileage below) 2 - backup camera delays, sometimes well into a reverse drive

- Walled Lake, MI, USA

problem #5

Dec 252022

Compass

  • miles
The vehicle kept telling me that stop start is unavailable service stop start then there would be a battery on the left side on dashboard showing. Then it would say stop safety vehicle will shut off soon. Called both dealerships by my house to see if I can get the vehicle serviced one of the advisers told me the vehicle would not shut down that it would be okay to drive out of town. Brought my jeep into another dealership and their adviser told me the same thing. Last night 12/25 I was able to pull my car into a neighborhood before my vehicle completely shutdown I had it towed to my house.

- Elk Grove Village , IL, USA

problem #4

Oct 262022

Compass

  • miles
The infotainment systems volume fades to the point where nothing can be heard. This impacts: radio, but also Android Auto/Apple Car play for audio alerts, jeep assistance and hands free call functionality. The vehicle was taken to the dealer and they confirmed Jeep knows about the issue and it will require a software update - TBD. Meanwhile, my new vehicle is useless for any kind of audio functionality. This is a distraction while driving and poses safety concerns.

- Ramsey, MN, USA

problem #3

Nov 052022

Compass

  • miles
Digital display in the center instrument panel can't be seen in daylight. There was not a ambient light sensor input to control the display backlighting for daylight. This missing sensor causes digital display to default to night. So you are unable to see any warnings, gas, temp, menu, cruise control, etc. This display is also tied to the 7" screen and it causes that screen to not be programmable as well. S2208000157 has no replacement part, no remedy. I am driving a unsafe, defective vehicle that can not be repaired. This is documented in the letter I was given by the Service department at Jeep in Foley AL. Jeep Service, Jeep Wave, BBB, lemon law attorneys all say this needs to be resolved by the dealership. They aren't doing anything and consumers need to be aware. I have a video of the screen but it will not upload.mov

- Gulf Shores, AL, USA

problem #2

Jun 142022

Compass

  • miles
Back up camera screen totally black when trying to back up at night.

- Old Forge, PA, USA

problem #1

Jun 042022

Compass

  • miles
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.

- Old Forge, PA, USA