10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,374 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Steering is loose. Needs to be corrected every 2-3 seconds at highway speeds. Windy conditions much worse. Not safe to drive. Not fun to drive. Continually wanders. Vehicle two weeks old. Factory stock.
- New Providence, NJ, USA
My 2020 Jeep Gladiator requires constant micro corrections from 35 mph and above, even more noticeable at highway speeds of 50+. aprox 1 inch or more dead spot in steering before I get a reaction to the wheels. I scheduled a service appointment for 12/9 and from what I have been told my dealer is that Jeep has no fix for this problem, they have filed a case with fca. I personally wanted it documented with the NHTSA, to force fca to fix this problem, before some one is seriously injured or killed. Vehicle currently only has 1500 miles. Unacceptable for a $45K+ vehicle
- Goose Creek, SC, USA
Loose steering, there is a dead spot in the steering where you have to continually self correct to stay in a straight line.
- Dacula, GA, USA
Steering seems to wander. Constant correction needed. Inquired and have been told 'it's a Jeep thing' to which I would say my other Jeep does not drive like this. Most noticeably on highway speeds
- Fargo, ND, USA
The Jeep wanders at highway speeds without moving the steering wheel. I have to constantly make corrections just to stay in my lane and out of other lanes of traffic. Seems super squirrely when there are higher winds. Also, there seems to be a lot of play in the steering wheel meaning that I can turn the wheel an inch/inch and a half and the truck will not respond while driving at say 45mph. Not a very fun driving experience especially on longer trips. Wife refuses to drive it. I've heard of other people having the same problems and complaining to dealerships, but dealerships say, "it's a Jeep and it's supposed to drive this way." Very unsafe and it'll be a shame when people start dying from this issue because fca didn't want to fix this.
- Cypress, TX, USA
Loose feel in steering at highway speeds. Vehicle wanders excessively requiring constant steering wheel correction.
- Trussville, AL, USA
Bought vehicle new early September did not notice issue during road test which was mostly at slower speeds due to traffic. After purchasing and driving on highway immediately noticed there was an issue and went online to discover I was not alone with the loose steering. Not my first Jeep and ive purchased more than the average joe in the past and never had an issue like this one. My daughter will not even drive it because it scares her. The steering at highway speeds is where its at its worst and you constantly have to be correcting to stay inlane. If its really windy people think theres something wrong with you. It is a safety hazard for any how claims they have it.Jeep is telling people its a Jeep thing and theres nothing wrong.
- Peabody, MA, USA
Excessive play in steering wheel which results in the vehicle wandering at highway speeds.
- Slidell, LA, USA
The steering has too much play before actually turning to either left or right. This is very noticeable at highway speeds. This makes the truck wander having to correct it constantly and when hitting the brakes it makes the truck pull to either side. I have been near hitting other cars and constantly correcting the wheel to stay in lane. This is very dangerous. I owned a jl that had the same issue until the dampner recall was done. The dealer tells me is a Jeep thing and I know no dangerous behavior is a Jeep thing.
- Land O Lakes, FL, USA
Vehicle tends to wander all over the road, needing constant correction driving down straight roads at any speed. It acts like a vehicle that has a worn out steering linkage/box. I haven't had a car/truck do this since I owned a 20 yr old Chevy truck 40 years ago. This youtube video exactly shows the issue https://www.youtube.com/watch?V=tfoyzfep0ka. There is apparently an updated steering box fca isn't telling customers about.
- Draper, UT, USA
The dead spot in the steering box makes the truck wander the road like a wet noodle, requiring constant input & dangerous over correction to stay in own lane. This is at any speed, city street or highway, turning & trying to drive straight. The one I test drove while mine was on the alignment rack was completely normal and safe to drive. No 'loose steering' in that Gladiator. When driving snow covered roads I can't tell if the front is sliding or not. This is dangerous to drive. It is not a Jeep thing! this has been an issue since I took delivery and I have not modified any drivetrain/suspension parts. Lowering the tire pressure gives a better road feel, but in no way fixes the loose play. Simply put...what goes into the steering box via the steering wheel/shaft, does not come out of the output side of the steering box without a serious delay to eventually put enough pressure to turn. Tag/state (xxx) VIN (xxxxxx) ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Saranac Lake, NY, USA
Steering drifts, requiring constant corrections. The vehicle drifts right and left at road speeds (highway and city roads) I have already had one 'near miss'. this is a public danger.
- Naples, FL, USA
There seems to be a dead zone at center of the steering. I can move the steering wheel to the left approx. 1 inch and to the right approx. 1 inch and nothing happens. The Jeep doesn't turn in either direction until you get past the dead zone. This seems to cause an over steer issue while moving down the road at speed. It can become very dangerous. The steering will do this while moving at any speed and also while sitting still in the park position.
- Monroe, NC, USA
When driving straight on a highway, the steering requires constant corrections. The steering wheel must constantly turn left or right to maintain a straight heading. Tight highway driving can be very dangerous.
- Huntsville, AL, USA
The contact owns a 2020 Jeep Gladiator. While driving various speeds, the steering wheel became very loose. The vehicle was taken to martin swanty Chrysler Dodge Jeep Ram (2640 E andy devine ave, kingman, AZ 86401), but the cause of the failure was not determined. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 10,000.
- Kingman, AZ, USA
My 2020 Jeep Gladiator wanders off the road I have to keep trying to stay in lane. When I came to the red light stop the other driver asked me if I was ok basically thinking I was drunk driving. Took it to the dealer service and they said its normal with Jeep. I know something is terribly wrong with this car so I searched Jeep Gladiator forum and others are also complaining about the same issue. Some have even stated they almost got in a car crash. Plz do something about this
- Highland, MD, USA
Jeep has loose steering going straight down a road. Been to two dealer to have corrected and neither could correct ! very uncomfortable with this condition !
- Shelby Twp., MI, USA
I now have over 5,000 miles on my new Jeep jt. Since day one the steering has been so sloppy above 10mph that I often wander out of my lane. The dealer said that this was a "Jeep thing" and get used to it. I currently own 9 Jeep, the oldest being a 1967 kaiser. This is not a "Jeep thing". all of my other Jeep drive normally. The dealer did say that the new electric power steering pump was problematic and that a $600 better steering stabilizer might help. I also own 47 vintage military vehicles and not one of them steers as poorly as this new Jeep Gladiator. Jeep is not going to fix this until people die.
- Leander, TX, USA
The steering has a very excessive amount of "play" in it. Where while driving there seems to be a dead spot or lack of steering response to moving the steering wheel. Especially noticeable on the highway and while towing. The vehicle wanders back and forth across the lane. Can become dangerous at times.
- Fairview, PA, USA
- Maurice, LA, USA