10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
1 / 1
Average Mileage:
16,013 miles

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« Read the previous 20 complaints

problem #10

Sep 022001

Grand Cherokee 4WD

  • miles
The hptp fuel tank cause four fuel pumps to be replaced in five weeks. Chrysler customer service is aware of the delamination problem which causes particles to clog the filter and increase pressure causing the pumps to fail. Chrysler customer service reported that the incident count didn't justify a recall. The cost of repairs to date is approximately $900.

- Arnold, MD, USA

problem #9

Sep 252001

Grand Cherokee 4WD

  • miles
The fuel pump failed because the fuel tank liner was beginning to come apart and parts of the liner were clogging the fuel pump causing it to fail. Could this liner/fuel bladder failure possibly result in serious fire or injury/death because of failure?

- Newark, DE, USA

problem #8

Aug 011999

Grand Cherokee 4WD

  • Automatic transmission
  • miles
At 40000 miles vehicle was at a stop in park, consumer then put vehicle in reverse, and vehicle did not move. Less than a minute later, vehicle suddenly went backward. Gear indicator showed it was in reverse. Dealer suggested consumer might have had vehicle serviced, and wrong transmission fluid was used. Since then, this happened at least 4 more times, also, once vehicle was put in drive from park, and it took about a minute before vehicle lurched forward. Gear selector also showed it was in drive. Dealer could not remedy. Fuel pump assembly and fuel tank was replaced, vehicle would crank, but would not start.

- Castle Rock, WA, USA

problem #7

Nov 242000

Grand Cherokee 4WD

  • miles
Car went into reverse when parked "park" reversed into a tree down the driveway at about 10 mph. There was extensive damage to the rear end. Then, two months later, I was parked in park in front of our farm gate, motor running, when I hopped out to get the mail from the box across the lane. As I started to leave the open door, the car started to move from the stopped position in reverse. I ran alongside and jumped back it and stomped on the brake. It was this time that I looked at the gear shift and noted that it had moved from the park position to a place just above the R for reverse but indeed was in reverse! my body shop person had informed me of another Jeep owner who was pinned against his garage door when his Jeep Grand Cherokee went from park into reverse. I can get him to get in touch with this organization. The dealers response to me was "I propbably did not have it in gear properly and did I have the parking brake on?" believe me when I say.....I sure put it on now and check it double but sure don't trust it enough to idle in park......although after driving for 35 years I have never had the problem with other cars or trucks! the fuel pump had evidently been a problem for them as the dealer said that there have been several failures "but no recall" the pump has to be replaced by factory part at $500 plus dollars with an additional $700 for labor to install "and even then, we can't guarantee it but for 6 months! thanks to the la times for the article on the Jeep reverse problem and I will bet you that there are more than a "small' number of complaints regarding this issue.

- Gainesville, VA, USA

problem #6

Dec 262000

Grand Cherokee 4WD

  • miles
The fuel gage does not properly indicate the amount of fuel in the tank. The electrical system shorts frequently, locking and unlocking the doors, opening and shutting windows by itself. The alarm system also shorts frequently, doing the same thing.

- Hoboken, NJ, USA

problem #5

Apr 302001

(reported on)

Grand Cherokee

  • miles
Possible chemical imbalance in the fuel tank may have caused sludge in the tank which in turned caused the fuel pump to go bad on three occasion resulting in the vehicle not starting, the dealer replaced the tank and the fuel pump on numerous occasions. Nlm

- Fairfax, VA, USA

problem #4

Jun 202001

(reported on)

Grand Cherokee

  • miles
Fuel pump failed on two occasions while driving. Fuel pump and tank have been replaced. Manufacturer has been notified.

- Endicott, NY, USA

problem #3

Dec 012000

Grand Cherokee 4WD

  • miles
Had problem with fuel pump failing due to faulty fuel tank...because of this failure vehciles lose fuel to engine and vehicle shuts down(off) no power...if on a highway vehicle could shut down and driver and passengers are in danger.

- Effort, PA, USA

problem #2

Aug 312000

(reported on)

Grand Cherokee

  • miles
Consumer was involved in a rear end collision in which vehicle caught on fire due to the position of fuel tank.

- Washington, DC, USA

problem #1

Sep 281999

Grand Cherokee 4WD

  • miles
No summary.

- Bath, PA, USA