10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 74,684 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
We are in a disupute with dialmerchrysler regarding a engine repair with our 1999 Jeep Grand Cherokee Laredo. On Dec. 23, 2002 we broke down on the highway because a rocker arm spring broke causing a rod to break through the valve cover and drop down into the engine causing $1600 in damage. The Jeep has 43,000 miles on it and is no longer under warranty. We purchased the Jeep in Feb. 2002 and since that time we have replaced the rotors, a leaking seals and now the engine problem. When we approached Chrysler about possible assistance with the repair bill, we were told that there was no previous history of enging problems and we did not purchase the extended warranty so they would not help us. Our point is that it would have been doubtful that the engine would have had this kind of problem (nor should it have this problem) with such low miles. Also, we were never offered an extended warranty at time of purchase. When we discussed this with the salesman he stated that cost was an issue when buying the Jeep so he didn't want the price to be any higher. Isn't cost always the issue when buying a new car and shouldn't we have been offered a chance to purchase the warranty" we feel that a $6 spring shouldn't cause $1600 to an engine anyhow. Is there any way you could be of help to us"
- Duncansville, PA, USA
Consumer called complaining about having problem with the recall part. Dealer has the part and didn't call the consumer.
- Sammamish, WA, USA
Oil pump seized up, causing vehicle to cut off at highway speed.ts...
- Louisville, KY, USA
Consumer states that while driving at 20mph and without warning the vehicle will shut off causing consumer to pull over. Dealer notified.
- Cockeysville, MD, USA
While driving the vehicle caught on fire in the engine compartment. Nlm
- North Bergen, NJ, USA
The temperature control was inoperative, the dealer recalibrated the instrument panel control assembly. Nlm
- Uniondale, NY, USA
- St Paul, MN, USA