10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
17,601 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #15

Mar 012002

Grand Cherokee

  • miles
There is vibrating in steering wheel when driving vehicle over 50 mph. This is an intermittent problem. Contacted dealer, and the dealer is not willing to do anything.

- Jacksonville, FL, USA

problem #14

Jan 022002

(reported on)

Grand Cherokee 4WD

  • Automatic transmission
  • miles
While driving and upon trying to go from regular drive to 4 wheel drive, the transfer case malfunctions and will not go from one to the other. Consumer states vehicle has been in the shop for transmission problems, Goodyear tires have been replaced 3 times within 26000 miles, rear axle seal was leaking oil, and hubs were warped.

- Waco, TX, USA

problem #13

Jun 062001

(reported on)

Grand Cherokee

  • miles
On 4/14/01 violently shaking at 45-50 mph steering wheel and whole car. Took to dealer but said they couldn't duplicate. Then again happened on 5/10/01 I took immediately to dealer. Person from service dept. Rode with me as the car shook violently. Felt as if the car was going to fall apart.very frightening. But again told by service dept. They couldn't duplicate problem. I wouldn't take car because of dangerous condition and they returned car on 5/22/01 with solenoid & transducer replaced. But I'm still afraid driving for fear it will happen again.

- Goldsboro, NC, USA

problem #12

May 011999

Grand Cherokee

  • Automatic transmission
  • miles
ABS light, and brake light came on, indicating a brake malfunction. Wiring to the right wheel speed sensor was cut by lower control arm. The vehicle has electrical and suspension problems. Driver and passenger side power windows inoperative. Fuel pump failed. Vehicle is leaking transmission fluid due to pan gasket failure. Fuel is leaking from fuel tank due to defective fuel sending unit seal. ABS light, air bag lights are on and A/C blinkers are not working due to ignition switch looses. Vehicle makes noise due to power steering gear assembly failure.

- Peach Tree City, GA, USA

problem #11

Aug 162000

Grand Cherokee 4WD

  • miles
When decelerating from above 55 mph, steering wheel vibrates in the 50-55 mph causing dangerous condition in controlling vehicle. Vehicle returned to dealer four times. Two times rotor ground, once replaced, once we were told wheels need balanced (not). Problem still present. Excessive brake dust on front wheels. Drive hwy everyday, dangerous condition should be addressed.

- Clinton, IA, USA

problem #10

Jun 092000

(reported on)

Grand Cherokee

  • miles
Consumer noticed vibration in the steering wheel at highway speeds and more pronounced at incline, after two unsuccessful repair atempts consumer requested arbitration, manufacturer felt it was vibrating by design yet consumer feel this is a defect. Nlm

- Warrenton, MO, USA

problem #9

Nov 231998

Grand Cherokee

  • miles
Consumer has been having a problem with the vehicle since it was purchased. Vehicle shakes at the speed of 40-50mph. Dealer says it suppose to do it, and if it was brought in there wouldn't be anything they could do. Consumer willcontact the manufacturer.

- Ozone Park, NY, USA

problem #8

Oct 221999

(reported on)

Grand Cherokee 4WD

  • miles
When a bump or pothole is hit @ 25mph or above, the front end and steering system shimmy out of control. Car taken to dealer for repair and the service manager states that is "normal for the vehicle" which is an un-acceptable answer to this safety problem. The vehicle cannot be operated in a safe manner for both our vehicle and any vehicles around when shimmy occurs.

- Lake Elizabeth, CA, USA

problem #7

Oct 221999

(reported on)

Grand Cherokee 4WD

  • miles
When coming to a stop, or slowing moving, and sometimes accellerating, small clunks are heard & felt from the rear of vehicle. Sometimes these clunks feel like someone has hit your vehicle from behind, thus forcing your vehicle forward with a hard jerk. The dealership has reprogrammed the system, but it did not totally solve the clunking problems but feels like the shifting has changed. I have tried to reproduce the problem for them a couple times, but am usually unable to make it "slam". I have told them that other people I have talked with have had this same problem, and it was due to a faulty drive shaft and slip-yoke, which was fixed in the 2000 models.

- Norwalk, OH, USA

problem #6

Jun 151999

Grand Cherokee 4WD

  • Automatic transmission
  • miles
While making a sharp turn vehicle would shake / vibrate, causing loss of control. Also, driveshaft yoke assembly failed. Seeking help from NHTSA in this matters, the power train differential unit makes whine noise between 54-65 mph.

- Hicksvill, NY, USA

problem #5

Aug 311999

(reported on)

Grand Cherokee 4WD

  • miles
Vehicle exhibits lound drone/whine and vibration under light acceleration at 55-75 mph.

- San Jose, CA, USA

problem #4

Aug 051999

Grand Cherokee

  • miles
The vehicle jerks forward after coming to a complete stop.

- Valley Stream, NY, USA

problem #3

Aug 111999

(reported on)

Grand Cherokee 4WD

  • Automatic transmission
  • miles
While driving over 30 mph vehicle severely vibrated which could cause loss of vehicle control.

- Overland Park, KS, USA

problem #2

Jun 021999

Grand Cherokee 4WD

  • miles
From delivery date I notice a squeal and whining noise at highways speeds, when the gas is unapplied.

- South Hadley, MA, USA

problem #1

Apr 061999

(reported on)

Grand Cherokee

  • miles
At 200 miles consumer noticed a hissing noise in the steering column area and anoise in the rear end area. Dealership said it was a problem with steering a pinion gear failure. Dealer changed the pump, then the steering box. The second time noise still persisted. Manufacturer said there was no solution. Also, it was not a saftey problem. The they changed the pinion gear, and it did not correct the problem. Sent another representative from Jeep, and he wanted to change the gear box. Vehicle has been at dealersip for 1 1/2 months thus far.

- Lincoln Park, NJ, USA