10.0
really awful- Crashes / Fires:
- 4 / 4
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 85,063 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I had owned my 2001 Jeep Grand Cherokee Laredo, which I had bought new from brenner motors in mechanicsburg, pa, for almost 4 years when all of a sudden and without incident of any kind the driver's seat came undone on the one side. I believe this to be due to faulty and/or defective construction. I am the primary driver and am 6'2" and approximately 200 pounds. I brought this matter to the attention of the dealership while the vehiccle was still under warranty but was advised that this defect would not be covered under the warranty. Another Jeep dealer (henry gay in laurel, Maryland) told me it would cost approximately $450 to fix including parts and labor. I beleive a defect of this kind endangers not only the driver but any back seat occupants as well.
- Bowie, MD, USA
Drivers seat frame broke in 2 locations under normal driving conditions causing the seat to be unstable and make rocking motions while turning and stopping.
- Greenville, NC, USA
The driver's side seat foundation broke and came of the track. This caused the seat to start reclining backwards. This occurred because a weld on the seat had fracture. The consumer feels the seat would have separated from the structure in the event of an accident.
- South Saint Paul, MN, USA
2001 Jeep Grand Cherokee larado purchased used in Sept 2002. (VIN unavailable at this time (I'm at work and car isn't with me. If required, I can E-mail info later) after a couple months of driving this Jeep, noticed drivers side front seat felt loose. In April, decided to check out as seat was to a point of rocking when entering the Jeep. Found that front left side (outboard) bolt that holds seat to seat slide had pulled through and ripped the metal bottom of the seat frame. Not sure what caused this, but I've heard of many others that have had the same problem (including searching the NHTSA web site) not sure if this is a defect, but it could present a dangerous situation if any of the remaining three bolts should have failed (seat could have collapsed backwards if that had happened).
- Harpswell, ME, USA
While driving the vehicles driver side seat became mobile. Consumer had vehicle serviced by a dealership, who indicated that the frame had cracked. The vehicle has not been in an accident or struck by an object. Dealership shimmied the seat, but the problem recurred. The dealership is going to replace the seat.
- Virginia Beach, VA, USA
Wife noticed unusual movement in driver's seat while operating vehicle. We took vehicle to dealer for inspection thinking that problem was loose bolt. Dealer reports that seat track is completely broken. Problem seems to indicate design flaw since vehicle has never been involved in a crash or extreme driving. Internet discussion boards indicate other owners of same vehicle experiencing similar problems. I sent a letter to Jeep on 11/6/02 requesting investigation into track failure and am happy to provide a copy at your Agency's request. Cost to repair is approximately $600 (parts & labor). Thanks for your help.
- Knoxville, TN, USA
I will never buy another Chrysler. No safety defect mentioned.
- Dallas, GA, USA
- Fort Washington, MD, USA