2002 Jeep Grand Cherokee. Consumer writes in regards to air bag control module recall notice and seeks reimbursement for repairs. The consumer stated it has been one year, since the air bag recall was announced and Chrysler has yet, to remit compensation. In June of 2012, the air bag warning light illuminated and it remained lit whenever, the vehicle was driven. The code in the ECM showed that there was an issue with one of the sensors for the orc module. As there was no alternative, the consumer was forced to replace the defective module with a new updated module. The consumer submitted his original receipt and proof of payment by mail to Chrysler as instructed. Rather than receiving the reimbursement within 60 days as written in the notice, he was instead contacted by Chrysler who refused to pay for the replacement. He was informed that since the supplemental jumper harness was not yet available they would be unable to compensate him.

- Orefield, PA, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated he received NHTSA recall campaign number: 12V527000 (air bags) and that the parts were not available. The contact also mentioned that while driving 75 mph, the air bag warning light illuminated intermittently. The manufacturer was notified ten times. The failure mileage was 40,000.

- Winter Haven, FL, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The manufacturer was contacted and informed the contact that the part for NHTSA campaign number 12V527000 (air bags) was not available and an arrival date could not be given. The vehicle was not repaired. The approximate failure mileage was 50,000. Updated 1/07/14 the consumer stated as of November 2013 the parts to repair the air bag were still unavailable. Updated 1/22/2014

- Normal, IL, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number 12V527000 (air bags) but was informed that the parts were unavailable. The manufacturer was notified of the failure and was also unable to provide an arrival date. The approximate failure mileage was 120,000.

- Kingston, OK, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in January of 2013. The contact stated that he had experienced the air bag warning light failure. The manufacturer was notified of the failure and stated the part availability date was unknown. The approximate failure mileage was 92,000 and the current mileage was 98,000.

- Griffin , GA, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available to have the vehicle service per the recall. The contact had not experienced a failure.

- Phoenix, AZ, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number: 12V527000 (air bags) and stated that the part needed to complete the recall service was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact did not experience a failure.

- Raytown , MO, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The manufacturer and dealer were contacted and stated that the parts were not available for repair and they were unable to provide a time frame for availability. The contact was concerned because the air bag warning light was illuminated. The vehicle was not repaired. The approximate failure mileage was 133,000.

- Bluffton, SC, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 12V527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The contact had been waiting for the part to become available for two years. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Bluffton, SC, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available for repair to the vehicle. The contact had received the recall notification approximately six months ago. The contact had not experienced a failure. Updated 12/04/13

- Lake Villa, IL, USA

To whom this may concern, I received a first time notice about 6 months ago from Chrysler, stating there was a safety recall on my vehicle, specifically the occupant restraint control (orc). The notice states that I would get a followup recall notice in the mail when I'd be able to schedule my appointment, but for the past 6 months I haven't received nothing. I have also called Chrysler multiple times, and they keep saying they haven't gotten the parts yet. Please give me a call at [xxx]to let me know what the status is, as this is a huge safety hazard. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Randolph, MA, USA

I received a recall notice over 1 1/2 years ago on the Jeep Cherokee airbag system occupant restraint control module and every time I call the Chrysler dealership they tell me it's not in yet. I find it hard to believe that something that can cause an accident has taken so long to replace. I would appreciate any help you can give me to get this resolved. It shouldn't take this long!! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bluffton, SC, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign id number: 12V527000 (air bags). The contact stated that she attempted to have the vehicle repaired in the spring of 2013 but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact did not experience a failure.

- Wilks Barre, PA, USA

I have received the official pre-recall notice informing me that the above vehicle was part of the federal government recall and that the official recall notice will be following (estimate of pre-recall notice 9/2012). I have regularly visited multiple (four) Chrysler-Dodge dealerships just to hear service personnel to say that there is no repair kit available from Chrysler yet? is or is there not a recall and or recall replacement parts available.

- Brooklyn, MI, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags ) in March of 2013. The contact stated that he contacted the dealer numerous times to have the vehicle repaired but they stated that they did not have the necessary parts available to complete the repair. The vehicle was not repaired. The manufacturer was not notified. The contact had not experienced a failure. The VIN was unavailable.

- South Dennis, MA, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags ) in March 2013. The contact stated that he attempted to contact the dealer to have the vehicle repaired but they stated that they did not know when the parts were going to become available. The vehicle was not repaired. The manufacturer was contacted two additional times and also stated that they did not know when the parts would be available. The contact had not experienced a failure...updated 12-05-13

- Staten Island, NY, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received notification of NHTSA campaign number: 12V527000 (air bags) but was advised that the parts were not available. The contact had not experienced a failure.

- Succasunna, NJ, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The recall letter was received April 2013. The dealer advised that the part was not available for repair. The contact had not experienced a failure.

- Chcago Heights, IL, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notice ten months ago. The manufacturer advised that the part was not available for repair and they did not know when the part would become available. The contact did not experience a failure.

- Sault Ste. Marie , MI, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The VIN was not available. The contact had not experienced a failure.

- Frederick , MD, USA