The contact states he owns a 2002 Jeep Grand Cherokee limited. The consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. The consumer stated that he had the repairs done, but the cost was $1,357.24. He was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. The consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. The consumer was concerned that there was no heat or air conditioning on the passenger's side. The digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. The consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. When the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty. The transmission governor solenoid was replaced. The rotors were replaced because they were warped.

- Wanaque, NJ, USA