2.5
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 59,911 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Cold air comes out of the heater system on any temp and/or zone setting. First started with passenger side, now both passenger and driver side blow only cold air...causing visibility issues (fog/frost on the windshield), particularly during high humidity or inclement weather.
- Merrimack, NH, USA
Broken mode blend doors on 2003 Grand Cherokee with dual climate controls.
- Wake Forest, NC, USA
Re: 2003 Jeep Grand Cherokee overland suddenly the climate control system malfunctions and during rainy/snowy weather the windshield fails to defrost properly, causing an unsafe driving condition. Happening since 2005. Repaired (Jeep admits to an improperly designed original part) at my expense in 2006, malfunctioning again since 2007, needs to be repaired again.
- Michigan City, IN, USA
The HVAC system failed causing a potential safety hazard for defrosting of the front windshield. The blend doors for the dual climate control of a 2003 Jeep Grand Cherokee have failed causing the heating system to not operate at all and the A/C system to operate poorly.
- Palmdale, CA, USA
The automatic climate control blows only cold air. This is a problem experienced by 1999 - 2004 Jeep Grand Cherokee. The climate control does not function properly and does not provide proper warm air to the defroster causing window fogging.
- Glen Arm, MD, USA
April of 2006 I purchased my 2003 Jeep Grand Cherokee overland. About 2weeks after I purchased the vehicle, I noticed that the heater was not working properly. I took the vehicle back to the dealer where they informed me that the blend doors where broken or not working properly and it would cost approximately $1000 to fix and would not be covered under the extended warranty I purchased. I had to go through the various levels of management until they finally agreed to repair the vehicle. Just over 1 year later in August of 2007, I noticed that the ability to direct air to specific vents, stopped working, now the air just blows into the dash. I have gone back to the dealer, where they told me that the problem is the recirculate door, which was suppose to be changed when the blend doors where replaced, according to their "technical service bulletin", which was not done when the blend doors where replaced. The cost to do the repair would be approximately $1000 because they have to go through the same process as when the blend doors where replaced, except this time they will replace the recirculate doors. I really didn't realize the safety issue these components posed, until I drove in a snow climate. It was impossible to defrost the windshield. I literally had to reach forward wipe the windshield every couple of minutes while driving in order to see. It was extremely unsafe. These failed components are not considered luxury features, such as ac, it's considered a safety feature. There is an unusually high level of complaints of people experiencing the very same problem with their Jeep Grand Cherokee, and Chrysler has yet to address the problem. Defrosters are a safety feature. In cold climates you cannot operate the vehicle safely without them. When is the manufacturer held responsible for faulty parts that pose a safety risk" does something have to happen? does someone have to get injured, possibly worse" the dealerships are capitalizing the consumers are hurting.
- Long Beach, CA, USA
Heater defect on 2003 Jeep Grand Cherokee.
- Decatur, GA, USA
Blend door broken. Cost to fix $1700.
- Summerfield, NC, USA
While driving my 2003 Jeep Grand Cherokee, in cold conditions, I found that the ac/heater output was insufficient to keep the windshield defrosted and defogged, resulting in extremely unsafe driving conditions. The fan works, but no air comes out. I researched the problem and found that it is due to a blend-door defect, common to that model/year Jeep. The vehicle has approx. 72,000 miles on it. I can't safely drive the vehicle in cold conditions until this is fixed. This repair is estimated to be between $900 -$1200. If this is such a widespread problem with this vehicle, I find it difficult to understand why there isn't a recall by deimler-Chrysler to repair this. How many deaths will it take before this gets the true attention it deserves?
- Newbury, NH, USA
Blend door went out on passenger side approx 5 months ago then today the drivers side went. Unable to defrost window. No heat/ no ac. Tire pressure light kept going off. Until the center top display went out, engine light wont shut off.
- Berlin, MD, USA
The air control system in the 2003 Jeep Grand Cherokee is faulty and fails. They already have a fix for this known faulty system but the repair does not fix the solution, it only delays it till it breaks again. Some aftermarket companies are making lots of money off of people who are trying to fix the problem permanently. The company should make the permanent repair a recall as the system can fail at an inopportune time and can lead to accidents when the windshield can fog up and the defroster will not work. The system can also fail such that the parts can fall into the fan motor and cause it to overheat possibly causing a fire. These vehicles are frequently used by families because of their size and steps should be taken to fix this problem once and for all.
- Brier, WA, USA
The climate control system has been making irregular noises. Then today it got stuck and the passenger side was only blowing hot and the driver was still adjustable.
- Boise, ID, USA
Failure of blend air door system in HVAC, first failure 2006, since failed again, not yet repaired.
- Bluefield, WV, USA
Turned on my heater in the mountains and only cold air blew out. Did some research and seem to be a major problem with all Jeep Cherokee 1998 - 2003.
- Denver, CO, USA
Ac/heat fan stopped working. Someone mentioned the blend door assym. A $1200 repair. This is the second time this was repaired. Vehicle is a 2003 Jeep Grand Cherokee limited.
- Manchester, NH, USA
My 2003 Jeep Grand Cherokee ltd is having problems with the defroster, the heater, and air conditioner. It has driver and passenger climate controls. Initially, the passenger side stopped functioning. Eventually, the driver side heat and air stopped working. The defroster is barely working and only on the fan control.
- Rochester, PA, USA
Heater or defrost does not work right because of a blend door failure and is very unsafe. Upon checking around how to fix I ran across thousands of others having same problem and costing them $1200-$1900 to get fixed and it should be a recall to get repaired. It is just not right and very unsafe!
- Henderson, TN, USA
- Knoxville, TN, USA