10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 86,211 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2006 Jeep Cherokee. The contact stated while driving approximately 60 mph, the vehicle stalled without warning. The vehicle was maneuvered to the side of the road. The vehicle did restart. This failure has occurred four times over a period of one year. The vehicle was taken to an independent mechanic who replaced the gear shift but the failure continued. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
- Donna, TX, USA
Car shifted unintentionally into neutral when driving, did the several times. Had to have electronic shift module replaced, in January 2013. Chrysler issued a recall May 2013 for 2005-2010 cars, but my vehicle bin was not included.
- Highland , NY, USA
TL * the contact owns a 2006 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the transmission made a loud sound. The contact stated the failure began after the vehicle was repaired under a manufacturer recall for the gear box. The vehicle was taken to the dealer, however the technician was unable to diagnosed the failure. The manufacturer was notified of failure. The vehicle was not repaired. The failure and current mileage was 98,000.
- Chicago, IL, USA
The contact owns a 2006 Jeep Grand Cherokee. The contact stated that when driving 30 mph and under, the transmission would erroneously switch from drive to neutral or from drive to third gear before the vehicle decelerated. The contact also stated that when braking to a stop, the vehicle would stall without warning. The vehicle was diagnosed by the dealer who indicated that the transmission would need to be replaced. The manufacturer was notified. The failure mileage was 113,000.
- Mattson, IL, USA
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while driving approximately 25 mph, the entire instrument panel illuminated intermittently. The vehicle was previously repaired under NHTSA campaign id number 13V175000 (electrical system, power train). The failure occurred thirty days after the remedy repair was performed. The vehicle was taken to an independent mechanic twice and they stated that the transfer case actuator needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 71,000.
- Santa Rosa, CA, USA
I recently had the safety recall N23 / NHTSA 13V-175 / reprogram final drive controller module; performed on my 2006 Jeep Grand Cherokee (last eight digits are VIN # [xxx]). Jeep advised that the "above vehicles may unintentionally cause the transfer case to shift into the neutral position without input from the driver." Therefore during the recall the computer was re-flashed to reset the drive control module, when the recall was performed my Jeep as many others ((just check these links > www.autoweek.com/article/20140221/carnews/140229945 or www.jeepforum.com/forum/F67/N23-recall-issue-no-4-low-1561787/ )) will not go into 4WD low or complete neutral, at all. There is no doubt among logical thinking people that to re-flash the drive control module will influence the drive control module and in this case in a negative manner. I have been back to the dealer (egolf motors in brevard, nc) who performed the flash and they advise they are waiting on Jeep to decide how to repair the program. Jeep corporation advises they are waiting on the dealer; it is just the old run around. Please ask the Jeep corporation to take full responsibility, to get this problem fixed and let us know who are waiting that they will in fact do it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Hendersonville, NC, USA
After doing the safety recall N23 for the Jeep Grand Cherokee 2005-2010, a month later the 4X4 low don't engaged anymore, and "service 4WD system" warning light on, when you pull the 4X4 low switch. I've been reading a lot on the web and it seems to happen to all the people after doing the recall service. I'm from caracas venezuela.
- Caracas-Venezuela, FL, USA
Event log: 2006 Jeep Grand Cherokee 9/9/13 79337 miles did recall N23 reprogram of final drive control module 9/26/13 80245 miles code C1405. Service writer falvin C haudhary said this fault had nothing to do with the recall reprogram. New transfer case motor to cost $760. Cost to diagnose was $135 10/3/13 80526 miles my local mechanic replaced transfer case motor $490 + $105 labor. Still no work. 10/7/13 & 10/8/13 80856 miles, after recall fix fdcm code C140F is active ' dealer performed code erasure 12/6/13 85,085 miles, service writer [xxx] checked wiring and install of T-case motor. 2 codes C1405 & C140F ' want to replace motor and retest. Motor on back order. 12/27/14 called customer care, they started a file care#. new actuator should be in 3/21/14. They offered me a free oil change. Case manager to call me 12/28/14 hundreds of people have had a similar experience - check the internet under N23. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Camino, CA, USA
I had the N23 recall done on my Jeep and it no longer shifts into 4 low. Chrysler isnt putting out a real fix to this problem that they created.
- Kearney, NE, USA
The contact owns a 2006 Jeep Grand Cherokee. The contact stated while driving 65 mph, the electrical system began to malfunction and caused the vehicle to down shift to the four wheel drive and damaged the rear axle. The vehicle was towed to a certified mechanic for inspection but they could not diagnose the cause of failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000. The VIN was unavailable.
- Colonia, NJ, USA
The contact owns a 2006 Jeep Grand Cherokee. The contact stated that while the vehicle being service, the private mechanic advised that the wiring harness was leaking and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 70,000 and the current mileage was 75,000.
- Newport Richie, FL, USA
I filed complaint (10561016) when the first Jeep dealer I went to would not honor the safety recall N23. The second Jeep dealer I went to said they would honor the safety recall N23. After going to the Jeep dealer they checked their records and advised me the recall was already completed on my Jeep Grand Cherokee. I was advised that my Jeep Grand Cherokee needs a transfer case actuator and I will be charged for this part and labor. In addition they advised this part is on back order. My Jeep Grand Cherokee's 4WD lo was working prior to this safety recall N23. I feel that Chrysler/Jeep should be held accountable for replacing this part. I intend to write my state attorney general.
- Ridgewood, NJ, USA
Hello, I had N23 recall done on my Jeep, after getting alot of snow in Dec I decided to shift into X4 low and it said service 4X4 system. I know that my 4X4 low worked before having this update.
- New Castle, IN, USA
N23 recall was performed to keep transfer case from shifting into neutral caused by cracked circuit board. The "fix" to this was to flash the software to make it impossible for the Jeep to shift into neutral and 4WD low. Now every vehicle that has had this recall done is unable to tow their vehicle behind a camper because the transfer case can not shift into neutral, and 4WD low is inoperable as well. Chrysler has claimed that the N23 recall has nothing to do with all of these vehicles losing 4WD low even though everyone that has had this recall done has lost neutral and 4 lo. This cheap fix has left thousands of people who spent a lot of money on these expensive vehicles without the best feature of the vehicle, 4 lo. Most people buy these Jeep because of their 4WD capability. Resale on a vehicle like this has gone right out the window with the loss of this feature. www.jeepforum.com/forum/F67/N23-recall-issue-no-4-low-1561787/ this site has an outstanding number of complaints about this problem and makes it impossible to deny that Chrysler has neglected to take care of the issue.
- Topeka , KS, USA
On 01/20/2014, I brought my Jeep Grand Cherokee 2006 to my mechanic due to a service 4WD system light on dashboard. My mechanic advised me that the computer revealed code safety recall N23/NHTSA 13 V-175. Safety recall N23 may unintentionally cause the transfer case to shift to neutral position without input from the driver. This condition could allow the vehicle to roll away inadvertently while the vehicle is parked and cause a crash without warning. My mechanic advised me to go to my Jeep dealership due to the safety recall. On 01/21/2014, I contacted via telephone the Jeep dealership where I purchased my vehicle. I advised the Jeep employee of the situation with my Jeep Grand Cherokee 2006. The Jeep employee advised that I would be charged for repair. I advised the Jeep employee that the code N23 was a safety recall. The Jeep employee responded by making an accusation that my mechanic's computer was probably outdated. In addition the Jeep employee advised that the code N23 was not a safety recall. Continuing on the same date, I contacted another Jeep dealership. I explained the situation with my Jeep Grand Cherokee 2006. I was advised by the Jeep employee that the code N23 is a safety recall and the Jeep dealership would honor the recall. I conducted further research to discover that on 08/17/2013 I brought my Jeep Grand Cherokee 2006 to the first Jeep dealership mentioned for safety recall N23.
- Ridgewood, NJ, USA
This is a common problem that is found all over the Jeep forums and internet, these Jeep are known for the rear differentials failing and having to be replaced before the differentials fall apart and could cause a major accident, the differential will begin to fail by making a loud whine gear noise from the differential. This vehicle has never been off road and there is no reason for the entire differential to be destroyed like this, this is horrible quality and should be replaced by Chrysler. This is not a user error, but a part manufacturing error or design error. This being so common it should be a recall. A woman and child in the car driven daily to school should not fail like this jeopardizing both lives.
- Sterling Heights, MI, USA
The contact owns a 2006 Jeep Grand Cherokee. The contact stated that the gear shifter failed to engage in park. When the contact was able to shift into park, the vehicle would stall immediately. The vehicle was taken to an independent mechanic. The technician diagnosed that the transmission sensor needed to be replaced. The manufacturer was made aware of the failure and did not offer any assistance since the vehicle was not included in recall NHTSA campaign number: 13V175000 (electrical system, power train). The vehicle was not repaired. The failure mileage was 135,000 and the current mileage was 144,500.
- Heflin, AL, USA
A recall (N23) was issued (July 2013) by Chrysler Corp. To resolve a problem with the transfer case not engaging 4low and / or shifting into neutral. All this happens at random. Once the in-dash warning of "service 4WD system" appears, the vehicle has to be returned to the dealer for repair. After two attempts the problem has not been resolved. A third appointment is scheduled for Friday January 17. Various investigating (internet) suggests that most that have returned their vehicles for correction have also not been resolved. Chrysler Corp. Has been unresponsive to various communication from many Jeep owners and the Jeep dealerships are not communicating to the factory regarding the many complaints. I want to sell this vehicle and with the recall liability not being resolved I'm unable to sell it.
- Grand Jujnction, CO, USA
After N23 recall was performed, my Jeep will not engage in 4wheel drive lo. On startup it states, "service 4WD system". many people are reported the same problem. The car will not shift into 4WD low or into neutral for towing. Chrysler error code is C140F and it is even listed in the reprogam instructions. I did not have this issue prior to the N23 recall.
- Chicago, IL, USA
- Smithfield, VA, USA