Our 2010 Jeep Grand Cherokee has been shutting off in many different occasions since May 2017. We've taken it to our local mechanic and he suggested we go directly to the Dodge/Jeep dealership. Nobody can find what is causing this but say this is a known issue. While driving the vehicle at varying speeds, including sitting still idling, traveling 25 mph on municipal road, 60+mph on hwy. When this happens the whole car shuts off leaving us unable to steer, loss of breaks, loss of power steering, loss of power to the whole Jeep, engine shuts off and loss of ability to control the vehicle to safety. Stalling in moving traffic when you don't expect it has inherent risk and the loss of power systems like brakes and steering that accompanies a vehicle stall makes getting out of the way difficult. Losing all ability to accelerate or use power steering. We've had to run the vehicle off the road in the middle of traffic into a farm pasture in order to get to safety. The Jeep has lost power on the hwy traveling 60+mph and had to veer off in order to control the Jeep and get to safety. This is our main car to take my wife to work and our daughter to and from school. We've had to leave the car in the driveway due to life safety concerns. My local Dodge/Jeep dealership says this is a known issue but don't know how to resolve this potential life threatening issue is very concerning and we would appreciate your help in resolving this matter.

- Clayton, NC, USA

Key can be removed while started being unsafe

- Fitchburg, MA, USA

When I try to start my car I turn the key and all the lights come on but the car will not start. The battery is new. The starter doesn't engage at all. Also when I try to lock or unlock the car with the key fob I have to press the key fob 10-15 times to get it to work. I brought it to my local dealer multiple times for the same issue and they said there wasn't anything wrong with it.

- Bolingbrook, IL, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when the engine got cold. In addition, the contact stated that the ignition made a clicking noise while attempting to start the vehicle. The vehicle was taken to the dealer where it was diagnosed that the ignition sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000.

- Fort Worth, TX, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that the key was able to be removed from the ignition while the transmission was still engaged. The vehicle was not included in NHTSA campaign number: 10V200000 (electrical system). The vehicle was taken to the dealer to be diagnosed. The contact was informed that the win (wireless ignition node) module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Northeast, MD, USA

I was driving along on the highway about 65 mph and all of a sudden the engine light oil light and the 23. Electronic throttle control (etc) warning light all came on in that order and the engine just died.. no safe place to park and no power steering but was able to get it in a driveway off the road.. it would crank but not turn over.. had to have it towed home.. called Chrysler to see if it had any recalls and they said there were none..then had it scanned read P0340 camshaft sensor had that replaced still did not work.. the mechanic called two days later and said that it was the tipm module and had it towed over to the dealership.. he said he had to dig to find the recall and that my Jeep was manufactured in feburary 2010 and it falls into the recall.. this is not the first time I have had electrical issues such as the radio shutting down and restarting for no reason the remote having new batteries and not unlocking the vehicle..

- Pooler, GA, USA

S10 direct reply- letter to the secretary from constituent requesting assistance with ignition problems in a 2010 Jeep Cherokee Laredo. The consumer stated the key would not stay in the ignition. The consumer stated he was able to drive the vehicle, with the key in his pocket.

- Brooklyn, NY, USA

During a snow storm on 11/26/2014 while 5 mo. Pregnant my car went off the highway into the middle median during the evening commute because the 4WD did not work.I changed from right lane to left lane at a speed of 30-35mph to allow space for oncoming merging traffic.when changing lanes I kept going left and could not stay on the traveled portion.I had to drive in reverse to get out over the plow bank and into the travel way.once home I could not make it up my 450ft long driveway and the rear end kept sliding out- the 4WD did not work. 5mo pregnant I could not shovel myself out and had to wait until thanksgiving morning for assistance, as a result the plow truck could not clean the driveway.went to the svc dept of my dealership.they informed me there was as software update correcting an issue with the N23 recall.I was about the 6-7 car with a similar issue. At first there was no software update, but it appears a software update was initiated in the fall of 2014 but no communication was made to those who had the N23 recall.I just received a recall notice for a "consumer safety notification" Chrysler published on May 2015.I was informed by Chrysler this evening it is not a "recall" because it is not a safety issue. I filed a complaint. When asked how the complaint process works he said it will be reviewed internally.I asked if someone would call me back or if it is just put in a record somewhere. I was informed it is maintained internally, no one would be calling me back, but it would be reviewed.this is most definitely a safety issue. I could have been hurt, I could have hurt someone, or worse case someone could have died.the car did not perform as expected in challenging conditions. It appears the issue was known about and hence a software update. It is disappointing the public was not notified until May 2015, and that it is not classified as as safety concern.

- Barrington, NH, USA

After parking the vehicle the win module started to bind while turning vehicle off. Key fell out of ignition while car was still on. Ignition is now stuck between acc and on mode and key is removable while in motion. Vehicle is unable to be shut off via key ignition, to turn off vehicle battery cable must be removed.

- Staten Island , NY, USA

Was driving my vehicle at approximately 25 miles per hour when my car shut off completely. My power steering and brakes stopped working as well and I almost rear ended another vehicle. I assumed it was the battery and replaced the vehicle battery at a cost of $225. The car worked intermittently for the next few days until today, when I had shut it off and then it wouldn't restart. I was finally able to get the vehicle restarted and got it to garden city Jeep where they told me it was indeed a win module. I have noticed that there is a recall for that exact part for approximately 7,000 other 2010 Grand Cherokee and wondering why others were not included. This is a dangerous and expensive situation and I would like to have it remedied as soon as possible. Thank you, [xxx] [xxx] valley stream, NY 11581 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?

- Valley Stream, NY, USA

I came out of store and care would not start. After trying for 10-15 minutes remote start and key start, it finally started. Last week Apr. 22, this happened again. I was told by friends the problem would only get worse.

- Folsom, PA, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving at 30 mph, the thermostat display increased. The vehicle was taken to an independent mechanic. The mechanic diagnosed that the water pump needed to be replaced. The vehicle was repaired. In addition, the contact stated that three months later, while driving at 35 mph, the battery warning light illuminated and the vehicle stalled. The contact was able to restart the vehicle. The contact also noticed a burning plastic odor coming from the air vents. The vehicle was taken back to the independent mechanic, who diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the initial failure. The failure mileage was 42,000.

- Staten Island, NY, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the instrument panel lights would independently dim. The contact also stated that when idled, the vehicle stalled without warning. The vehicle was jump started in order to restart. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 12/19/14 the consumer stated when the vehicle stalled, he was unable to remove the key from the ignition. Updated 01/07/15

- Barryton , MI, USA

The contact owns a 2010 Jeep Grand Cherokee. While operating the vehicle, a loud ticking noise emitted from the totally integrated power module located under the hood. The noise was intermittent, but the headlights would dim and the instrument cluster flashed off and on when the noise was present. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 77,000.

- Rockford, MI, USA

Multiple electrical issues. Sunroof not closing, passenger window would go down but not up (from passenger switch only - driver's side would work the passenger window fine), radio would turn off at random, and the switches that can be programmed to work the garage door -have never worked. When these issues are taken to the dealer - they cannot replicate the problem so they will not fix or repair. On one occasion the dealer saw the window switch not working...but had to have the warranty people come and see for themselves (car was on an extended warranty) well, low and behold it worked when they were there. These issues were extremely frustrating and the dealer was not helpful. I explained the car clearly had electrical issues in general. The car only has 22,600 miles on it and I planned on keeping it for many years. However, if I am having this many problems now - there is now way I will keep it.

- Rio Rancho, NM, USA

I purchased the vehicle in early February 2014. Jeep would not start. This had happened 4 times before about 2 or 3 months apart then recently about 3 weeks apart, . this time I had to have it towed. Someone suggested it could be the infamous tipm that is discussed all over the internet. There are the same electrical wiring complaints all over the internet, how can Jeep not be responsible for stranding motorists all over for the same repeated problems.

- Peotone, IL, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that all the warning gauges on the instrument panel illuminated. The contact mentioned that the turn signals and rear brake lights failed. The battery was disconnected from the terminal and the vehicle was restarted. The failure occurred on two different occasions. The manufacturer was contacted. The vehicle was taken to the dealer. The technician diagnosed that the ignition module needed to be replaced. The vehicle was repaired. The failure mileage was 72,157 and the current mileage was 77,000.

- Rochester, NY, USA

Car would not start. This had happened 4 times before about 2 or 3 months apart. This time I had to have it towed. Next day it started. Someone suggested it could be the infamous tipm that is discussed all over the internet.

- San Mateo, CA, USA

The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving 25 mph, the key suddenly slipped out of the ignition switch however, the engine did not power off. The contact took the vehicle to the local dealer and was informed that the win module was defective. No repairs were performed on the vehicle. The contact called the manufacturer and was informed that the vehicle was not included in NHTSA campaign number 13V175000 (electrical system, power train). The failure mileage was 72,000.

- Powder Springs, GA, USA

Unintentional shifting of the transfer case into the neutral position. The vehicle rolled back. This occurred in a parking lot and at a home driveway.

- Shenorock, NY, USA